Menards sent the wrong mastic for our project. Our contractor installed and asked who said to use…read morethis? He had not used it before. I said menards provided with our very expensive porch. The manager Dan will not communicate and will not show up to receive the order for small claims. We are falling of deaf ears. Terrible service .... research anything they give you because you are on your own with ANY project. We have spent so much money with updating our home to fall on deaf ears to fix the mastic issues they created... they provided indoor only that will all fall off in Nebraska weather. Terrible customer service.

Negative stars for worse customer service I've ever seen in retail. Needed a dishwasher immediately…read moresince we had company coming into town. Purchased one, got it home and big surprise huge dent in the back of it. Since we were out of time and completely put out having to race back to the store the next day, we had to purchase two more just so we could get at least one undamaged dishwasher... ridiculous. Their joke of a manager never even apologized. We recently had a freezer go out, guess where we didn't get a new one at....best to drive to the next town over if you need new appliances. Corporate owned zoo!

Do not recommend ever coming here. The stock of items is good but the staff is unfriendly and…read moresometimes downright rude. Gordon specifically is the worst of these people. Hung up on me while twice apparently because I have an out of state phone number while simply trying to help my elderly mother find Christmas decorations. Do not go here, there are so many better local hardware stores within a reasonable drive.

I've been taking my chainsaw chains to Ace for a couple years now for sharpening. Every time I've…read morebeen told 'we have the guy in Battle Creek sharpen them, so it'll be a week or so before we get them back". This last time, I asked if they still had the guy in Battle Creek sharpening them and was told "we never send them out, we sharpen them here at the store". The kid at the front counter also didn't want me talking to the guy at the back counter because 'he is busy'. I put my name, phone number, and how many chains I was dropping off on a tag and the kid wrapped the tag around the chains. After about 3 weeks I finally called to see what was going on, yup, my chains were done. No one EVER calls back. I'll be taking my chains to Bomgaars for sharpening from now one. This whole town sucks. Ace just adds to the pile of crap that this town consists of.

I purchased my dishwasher here less than 2 years ago. I specifically asked if they did repairs. But…read morethey don't.

Bought the Millcreek Mission style bedroom set (bed, 2 side…read moretables, gentleman's chest, low six drawer dresser) We were a bit worried because we couldn't find reviews of company or their furniture anywhere. Buying just from looking over pictures was nerve-wracking. Very concerned that we wouldn't like the quality of the pieces. When it finally arrived after 16 weeks, I was blown away by the quality of the furniture. We did the quartersawn oak and the pieces are solid, beautifully made and each are signed by the Amish craftsman who made it. The bedroom set EXCEEDED my expectations in every way! Drawer joints are nicely dovetailed, and pull out to the full length of the drawer. Color of the wood is warm and rich. The queen bed is solid and imposing. The set makes a definite statement when seen for the first time. We opted for "into the house" delivery and it was worth it. We couldn't have gotten the pieces up our stairs, they were very heavy and awkward to handle. We had to assist the delivery men to get the gentleman's chest up the stairs and even with 4 of us, we almost dropped it. I love showing the bedroom set off now because everyone just gushes about how nicely constructed it is. One warning....the set is very large and takes up a lot of room when set up. Not made for a small bedroom!

I actually had a very frustrating experience with Sugar Plum Oak. I ordered an armoire and the…read morewrong hardware was attached to the drawers. I called and we decided that if they could get me matching hardware I would simply replace my old hardware with their new. They did send the hardware, but it was the wrong size and color. I returned it. I have subsequently called at least 6 times, sent emails and written letters to try to get this resolved. When I speak to someone, I am given the "I'll take care of it" speech, but nothing has happened. I ordered the armoire in January of 2014 and now it is April of 2015, and I am no closer to having this situation taken care of. My disappointment at how I have been treated is extreme. While I appreciate that mistakes happen, I would think that someone who spent well over $1000, would get the courtesy of a return phone call.

What great store! The people who work here are so helpful. Today I was checking out dog and cat…read morefood. There are huge bags of brands of I haven't heard of. The man at the counter suggested a type of cat food when I told him we were feeding ferals. It was more economical than what we've been buying and we won't have to buy it as often. I also bought dog treats. They have a large variety of bird feeders and bird seed, some prepackaged and some in bins so you can serve yourself. The man who carried my purchase to the car told me a lot of people get baby chicks there in the spring. It's the kind of store where you go for one thing and find lots of other stuff you didn't know you needed.

Bought fertilizer and they loaded it in car for me after payment. Never looked at bag until I got…read morehome. I then noticed bag had been sewn and decided to weigh it. It was three pounds short so due to the high price I paid I decided to bring back for replacement. The owner was very rude and took the bag and put it on his scale and said it was only one and a half pounds short!!! I know it was three pounds since I weighed it with my suitcase scale. He Did not apologize because I never got the amount I had paid for . He didn't care, just said that bags sometimes rips. He then called in the back for someone to bring back another bag. Again , the bag was sewn and this time missing a pound. . This time I didn't bother. They lost a customer and I will make sure I tell everyone about it. The owner is very arrogant