I went to Karissa @ bombshell on Saturday, 3/12/22 and she showed me a picture of a lady she did from her instragram page. My hair was solid blonde when I arrived there and I agreed to have her do the lowlights to match the picture.
Now, mind you, she didn't communicate with me what I wanted and in my professional life, you always ask the customer/client what they want from their hair. She never asked me anything other than if I liked that photo which I've posted here. My roots were and still are 3" of grey and she didn't even look at that to tell me if she did the dark streaks yes, it looks like ugly streaks) it would look worse. She went ahead and did this to my hair and then said if I wanted my roots done (after the fact), I would have to pay her another $60.00 when she already had the color mixed in the bowl. That's just absurd, wouldn't you ask the client if they wanted their roots done at the very beginning and then discuss a price? I even let her know my budget was $90.00 before I arrived, she said nothing and then she tried to finagle me out $110.00 after our text messages prior to the appointment. This is not very professional and I hope if you're reading this, never go to Karissa at this salon. She'll do a krappy job then charge you and see if you pay her for her shitty job. I asked her for a refund several times and she ignored/ghosted my messages. I let her know that if she refunded my $90.00 I wouldn't do a c redit card dispute. I gave her until 3pm today (monday, 3/14) and she never responded, I even said I would put a review on Yelp if she ignored me I've gone ahead and called my bank and they said I could dispute the charges and she should have been more professional and honored my request.
Another thing, why would I go back to have my roots done, pay her another $60.00 and have her screw that up also? NO WAY, my trust in her is in the toilet. I even gave her a $20.00 tip.....DUMMY ME. She deserves nothing because I have to pay 120.00 to have my hair fixed. read more