I brought my daughter to Sawtooth Dentistry, and while I was very happy with the dentist, Dr…read more Olson, I am sad to say that I will not be taking my daughter there again due to misinformation provided by the front office--mainly by Kaitlynn. As a single mom living paycheck to paycheck, it is very important to me that financial information is communicated clearly. My daughter had dental work done in April, and I paid over $1,000 at the time of service. During the appointment, Dr. Olson explained that my daughter had developed additional cavities, so more work was done than originally planned, and I would be billed for the remaining balance. That balance ended up being around $900. I did not receive a bill in the mail or electronically--only a phone call from Kaitlynn at the end of August. I asked if I could set up a payment plan, and Kaitlynn agreed to $100 per month and told me I would receive a text when a payment was due. A full month went by, and I never received a text or a bill in the mail. If I had been told that I needed to call every month to make a payment, I would have done so, but that was never communicated to me. In October, I received a text stating that my account was overdue, followed by a phone call from Kaitlynn. At that time, I was told I needed to pay the full balance by the end of the year and that no payment reminders would be sent--I would need to call every month myself. I immediately made a payment covering the missed month as well as the current month. Being given incorrect information would upset anyone, especially when trying to budget and manage finances. I tried to give Kaitlynn the opportunity to show some understanding or compassion, but instead I was met with attitude during that conversation and every interaction afterward. On one occasion, she hung up on me because I did not respond quickly enough when she returned from hold. When I called back, the office did not answer, and she went straight to lunch shortly after. I have spoken with other staff members at Sawtooth Dentistry, and none of them were rude or unprofessional like Kaitlynn, who stated she is the office manager. They did receive their money, but I will not be treated this way again.

THIS PLACE WAS SO AMAZING the staff was so nice and it is so fun for the kids we are definitely…read moregoing back!

I was so excited to bring my kids to this dentist. It is cute, kid friendly and quiet. Lots of…read moregames and coloring for the kids. The staff is very friendly... However, when it comes to dental care, we had an awful experience. I was lied to at multiple visits that my daughter had 1, maybe 2 cavities.. at a total of 3 visits stretched out over 8 months. They stated that the cavities were not that bad and could be dealt with at her next visit (in 6 months).. They let my kid call the shots and did not get her teeth fixed. I decided another 6 months after 8 months of trying to get answers and to get my kids mouth healthy again was not ok. I finally decided I felt like this place was not for us. I Took my daughter to my dentist in meridian to find out my daughter has EIGHT cavities! Something kuna kids would have been WELL AWARE of, since they very recently did X-rays there. One of the teeth was infected and had to be an extraction!! My daughter had to be put under anesthesia because there was so much work to be done. All because kuna kids kept my daughters actual dental health from me. If I had known it was that bad I would have had to push the dentist at kuna kids to do their job, because the second my kid complained, the dentist would stop. Of course a 5 year old would complain, still do your job! We are now so far in debt with her dental work because kuna kids kept pushing off her care and lying to me about how many cavities she had. I came to find out this is very common with kids dentist offices. If you're reading this debating on where to take your kids for dental work, go to an all ages dental office, not a kids dentist. Don't make the same mistake I did!

I absolutely loved this place! Couldn't have asked for a better Dentist, Dr. Devin Belnap, and the…read morestaff was amazing too!! It was by far the best dental experience I have ever had!

Greedy and zero customer service. Despite having my three children there for a number of years my…read morefamily was treated terribly today when checking in my two daughters for their appointments. Here's a breakdown: We had a change in insurance. I have had this happen at other practices and they instructed me to provide updated insurance at my earliest but in the meantime they will invoice for the visit. Keep in mind, we have been going there for years, so they know us. Instead, they stated I had to pay in full while I was there, and if I didn't, I will have to pay a $50 cancellation fee for both daughters totaling $100 and reschedule, just because I didn't have my updated insurance info at the time. This is despite the fact that I have had my three children seen there for at least the last 4-5 years, with no issues with paying our invoices. They treated us like complete strangers and were only concerned about money, not even showing the slightest amount of understanding or care. The last concern is when I asked the front receptionist to speak with the doctor, she stated in a rude tone that the doctor was busy with other clients, which is strange since it was during the time the doctor was to be treating my daughters. The lobby was empty and there were no other patients walking in or waiting, which tells me it was an outright lie and she didn't want me to voice my customer service concerns with the doctor. It is very unfortunate that they have put money above long term relationships and care of their customers. I highly recommend not using this practice, as they are very unprofessional and care the least about their clients.

I brought my two kids (2 & 4) for their semi-annual checkup. And the staff was awesome! It was my 2…read moreyear olds first visit and the dentist let him stand up for the exam because he was scared to lay in the chair. They presented all the cleaning tools in a way that was fun and intriguing so my kids let them clean their teeth and do a quick exam. I highly recommend especially for kids that might be more fearful about going to the dentist.

Dr. Cheryl and the dental assistants/technicians are absolutely fabulous! My Pediatrician…read morerecommended her. We've only had two appointments and both have been a breeze. I know, how many problems can an under 2 year old have? If you're Indigo, not a lot but it's still important to get check ups. They have a standard kids waiting room full of toys and games, a fish tank which is relaxing, and little toy and book stations in the actual examination area. The dental assistant was very sweet she didn't want to make Indigo upset twice, so just let Dr. Cheryl do her examination. After that was done, with no drama, Indigo picked out a toy and away we went for a post appointment treat. They really strive to make the appointment as stress free as possible for the kids, this is fantastic, and prevents/minimizes fear of all things dental appointment related. I appreciate the fast front desk check in and check out, and their text message reminders. Indigo gives this place 40 stars for friendly people and toys!

My kids love to go to the dentist and it's all because of the staff at Dentistry for Children…read more Welcoming, fun, and caring are all great ways to describe the atmosphere in the office.

The office manager is pleasant--until there's an issue. Then, not so much. I was charged $75 for…read morenitrous oxide (laughing gas) during my son's dental visit without being told it was an additional fee. I asked before paying and was told it was "part of the treatment," which implied it was included--not something extra. When I called to discuss the charge, I got absolutely nowhere. I was told I "should have known" because of a piece of paper (treatment plan) handed to me months ago while I was managing three kids in the office. No one ever clearly communicated this would be a separate charge. I'm sure the response to this review will try to shift blame onto me--but I genuinely tried to work this out over the phone and was met with zero understanding or accountability. Just deflection. Sounds good. I'll be sure to let everyone I know hear about how dishonest and unhelpful this practice was. We won't be back.

We have had a wonderful experience at The Kids Dentist. The front staff is very friendly and…read morewelcoming. The dentist is efficient and thorough. The office is clean and spacious. My son has special needs and the staff has been incredible in working with him. He actually looks forward to going!

I had the dentist pull a tooth that was catching on my upper teeth. Dr Eames gave me the Novocain…read moreperfectly! He didn't rush the shots and so I didn't experience a lot of anxiety and pain! Unfortunately I got dry socket and had to go in so he could pack it with a paste. The staff were very nice and made me feel comfortable. I highly recommend this dentist for those of you who have the MCNADENTAL plan!

I've never been treated so poorly by a receptionist (who claims she is the manager and there is…read morenobody above her that works there. Her name is Jen. Refused to give me any more info) I had an appointment back in June, they called me to let me know that my Medicaid wouldn't cover the work I needed done, and that it resets in August. And to reschedule for after that. So I waited, and then called today to try and schedule an appointment, Jen, with an incredibly rude tone told me I'm "dismissed from the clinic due to a no call no show in June" and then while she was explaining about the policy, I tried to tell her that didn't apply to me, because I did speak with someone, and was told to reschedule after August. She cut me off immediately and told me to "stop talking, I haven't finished my sentence yet." I was shocked at how rude she was. So I asked for a manager. She said "I am the manager" so I asked for the owner. She said "there's nobody above me" and hung up on me. Admittedly I was pretty taken aback and upset with how I was being treated. I called back and she just said "you're dismissed from this office" and hung up on me again. I never write reviews, or complain about anything. I know things are hard for people, I've been in those roles before and it's hard to deal with people all day. Idk if she was just having an awful day or something, but she had zero excuse to ever talk to somebody like that, especially not a customer/patient. At this point I probably would not want to go back to an office that treats people that way, but I would like to speak to the actual manager or owner and discuss. Their actual dental work from the dentist was pretty decent from my last time there, and service was okay then too. So idk if it's a new person or she just wasn't there last time. But she needs a serious sit down with management. I would never in a million years allow an employee representing my company to treat anyone that way. If the owner would like to discuss I can be reached at skyler@talleymedia.com

Amazing office! Have experienced great care and they took such good care of my 5 year old!read more

I had my semiannual cleaning last week. The dental hygienist Sarah did a thorough job. She is…read morevery accommodating, personable and professional. If you need teeth cleaning I recommend Nampa Smiles and Sarah! Rudy

The number one best Pediatric Dental in Boise!!! Yvette and Dr. Paul Stevens!!!! Never have I…read moreexperienced quality service for my child!!!! Take them here. Play room, kind staff and patient!!

My girls came for a new patient exam, x-rays and a cleaning. All 3 were also caught up on their…read moresealants. Yay for efficiency. Thanks Sprout!