*UPDATE* -- I just got off the phone with Strikerz Management. I'm very happy with the way things…read morewere resolved and appreciate them reaching out and offering to make things right.
We had an absolutely horrible experience at Strikerz yesterday while there for our son's 7th birthday party. I never leave bad reviews, but our experience was so over the top bad and concerning that I feel a review is necessary so others are aware that Strikerz is not a place for a children's birthday party.
We've been to Strikerz many times before and have always had nice experiences, so we thought it would be the perfect place to host our son's birthday party. About 15 minutes into our booking, an employee approached me and pressured me to have the kids use the slides to push the bowling balls down the lane. We already had two slides, and the kids did not want to use them, but she kept insisting that they "seemed like they were struggling."
Shortly afterward, we were told that the kids were not allowed to stand together near the lane to watch the ball go down to the pins because "someone was going to get hurt." Okay, fair enough--rules are rules, and we were happy to follow them.
One of our party guests, a 6 year old child, became confused and accidentally pushed a ball down the slide while it was pointed toward the "sidewalk" used by employees to service the lanes. There were far more adults than children at our party, and many of us saw what happened and immediately jumped up to help retrieve the ball and show our guest where the slide needed to be pointed. Immediately afterward, an employee rushed over and snapped at me that "bowling down the sidewalk needs to stop NOW." I was very taken aback and explained that it had happened once and was an accident. He insisted that he had seen it happen multiple times. I know for a fact that it happened only once. I was sitting there watching the kids the entire time they were bowling, along with many of the other adults in our party, and none of us saw it happen more than once. I told him again that I had only seen it happen once and that we would handle it if we saw it happen again. He then told me that if it happened again, he would "shut us down." He turned and walked away while yelling profanity and slamming his fist down on tables. Multiple adults who were there for our child's birthday party witnessed this behavior.
I wish that were the end of it, but unfortunately, it wasn't. With more than 30 minutes still remaining on our two hour reservation, the same employee who had been pressuring us to use the slides came over to put our bowling balls away. Several adults explained that we weren't finished. She then approached me and asked if we were done bowling so she could take our balls. I told her no, that we still had more than 30 minutes remaining on our two hour reservation. She responded, "Okay, well, I just wasn't sure."
One of the parents in our group also expressed to me that the staff really needs to work on their hospitality and customer service. She explained that they had been eating at a table, got up to get something, and returned to find staff vacuuming underneath their table. They had to wait for the employee to finish cleaning before they could continue eating.
Throughout the party, we felt like we were being rushed out and made to feel like we were inconveniencing the staff by being there--even though we had paid for and still had significant time remaining on our reservation. It was an extremely disappointing and upsetting experience, especially on a day that was supposed to be about celebrating our son's 7th birthday.