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    Bogard Bernard MD

    3.8 (4 reviews)

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    PsyCare - Poway

    PsyCare - Poway

    1.4(29 reviews)
    0.2 miRancho Bernardo

    Ever since the practice was bought by Lifestance Health they lost the patient care needed and…read morebecame corporate managed care. Poor customer experience. They would call you to cancel appointments but on the other hand their email notifications that your appointment is on as scheduled continues. Front desk has zero empathy whether you took time off work to attend this appointment. My son's pharmacy has to fax a request for prescription multiple times to get filled an the only way to get a response is to send a message thru their portal. If you as a patient needs medication to stabilize you, make sure you have 2 weeks supply as the lifestance health system is inadequate. I am only giving this more than 1 star because my son had been a patient of Dr Ladia for a long time and I don't think she has a choice. But yay new fancy office in Rancho Bernardo will never make up for the lack of empathy the front office has!

    Everything is automated and getting anyone to answer the phone is a joke. It says to press 5 and…read moresomeone will call you back within the business day. It's been 3 days. So I called again and when she transferred me, I was accidentally hung up. So I called again and it said I was 5th in line. Then 4th, 3rd, 2nd, then 1st and after 10 minutes of being on hold, I was 8th in line??? I hung up. Not only that but my experience with Dr. Marina Katz was horrible so I was calling to change providers. I had Dr. Rosben Gutteriez when I used to live here but he's booked and I had no idea Dr. Katz only worked once a week. Needless to say, I'm done with them. Go to facility who will treat you with respect and make you feel better, not worse.

    Bogard Bernard MD - psychiatrists - Updated May 2026

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