Involved in a bad accident far from my home. James Barton went above and beyond, coming back to the…read moretow yard and allowing my family to retrieve belongings from my vehicle after hours on a Sunday night. Really helped me not have to backtrack and deal with just another thing on what was a terrible day for my family. Service well above and beyond what you would expect anywhere.

had my car towed outstanding service and reasonable rates nice driverread more

JTC Customs installed a spare tire on my car. The dispatcher and mechanic were both pleasant and…read moreprofessional. The service was prompt and fairly priced.

I was driving today in the snow and saw one of JTC tow drivers driving aggressively and giving the…read moremiddle finger to a poor little old lady trying to drive in the snow. If that's how their drivers treat people, not going to use them.

We drove in for a weekend away and experienced car issues. Garrett Automotive got us in the same…read moreday, addressed the problem, and we as beyond helpful. I wish we lived closer because this would be our regular mechanic.

They ordered wrong parts and it took 12 days to repair. Test drove it and didn't take the pet cage…read moreoff of the rack and scratched the heck out of paint on the back door. Charged $45 to asses damage on top of the over $1k to replace the water pump. They charged a "freight fee"? What's that? If you come from out of town DONT go there, they have you and they know it. Not cool.

Much more than a towing business. We were on vacation and my car went over a rock while leaving a…read moreboat put-in area from a remote area, cutting my car's oil pan for which virtually all of the oil leaked out. As this happened late Saturday afternoon, we resigned ourselves of trying get our car towed to a service center that repaired VW's. After we received a lift back to where we were staying, this place was recommended by my insurance company. How fortunate for us as Mr. Johnston was not only able to tow our vehicle but said that if it was just the oil pan, he could repair it. He contacted several parts distributors for the part and after he replaced it, was able to determine that additional parts were required. To expedite the process and to ensure he had the necessary parts, he drove to Morgantown to pick up the parts. Unfortunately one of the parts would not be available for six weeks. Nevertheless the repair was satisfactory to drive back 200 miles and explained to my mechanic the dilemma and what he needed to do. If that was not enough, he called me the next morning to determine whether we arrived home as well as reiterated advise as to the precautions we need to take until ordered part would be received by our mechanic.

If I could give John 10,000 stars I would! He went above and beyond to help me this past weekend…read more I drove my electric car to Deep Creek, MD for a girl's trip, not knowing how bad the side roads were, nor did I know there was an impending snowstorm on the way... My car got stuck in my friend's driveway due to the ice and snow, meanwhile, I only had 32 miles left in my car's battery... John arrived 20 minutes after my call, got my car out of the driveway, and followed me to the nearest charging station. He waited with me to ensure I had enough charge before he left which he didn't have to do!!! He was kind, understanding, and very efficient. I would highly recommend him to anyone in the area and beyond. He saved my day as there was a snowstorm en route with 5-7 inches on the way and I still needed to drive back to Washington, D.C.!!! Thanks so much, John, I will never forget you and the help you provided me!!! You are amazing!!!

Our daughter is a student at Frostburg. She's taken her aging and much loved 2012 Subaru to Red…read moreRidge a couple of times. We've been very pleased by the quality of communication and the repairs. Trustworthy - definitely recommend, especially for students away from their "home" repair shop.

Terrible, they charged me an obscene amount of money to fix my brakes, then when I got my car…read morelooked at by my usual mechanic he told me absolutely nothing new was on my brakes and that it appears that they've never been serviced. They robbed me because I was an ignorant college student who trusted them and no one should give them business or have faith in their services

I had to stop at Fisher's as a young girl, by myself, on a road trip. Fisher's was able to fit me…read morein very quickly to have my car looked at, and I was able to get back on the road after only about an hour. Top-tier customer service, friendly, caring atmosphere that's very hard to find nowadays. I'm very appreciative of their help!

I had at first rated this place at one star due to not receiving my deposit back, but I am…read moreupgrading them to two stars. Here was my original report: A 10% charge to run credit cards and I have yet to talk to somebody he has returned the deposit to. (Count off that $150) There are plenty of other options in the area, avoid this man and this company. I go to the county and the city on Monday. CURRENT UPDATE: Now, a few weeks late, I did get a call from the corporate office telling me they returned the deposit (check is in the mail). The gentleman tells me the office had actually done so before he spoke to them, on their own initiative. If I give them the benefit of the doubt, and I feel I can, I will receive it back in a few days. Since I cannot speak for any other person claiming he does not return the deposits I will consider doing business from here again; however, I have used Enterprise 5 times in the month since I returned the van to this place and have not had one issue with them. My advise? Approach with caution; he is the cheapest rental in town, but pay with cash. However, on day 21 you better call and find out where your deposit is and stay on top of it. If the true reason for my deposit was an office oversight, they seem to be a little disorganized.

Zach of Sponaugle to the absolute rescue after a horrible day trying to get a replacement car for a…read morebroken down Hertz rental. He took our car (and us) from Cumberland to greater Washington D.C. where the nearest available replacement car was. He has a great, upbeat demeanor and customer service ethic - well worth the $100 tip we gladly gave him!

My truck broke down on 68 East near LaVale on Labor Day. AAA contacted Sponaugle Towing to tow our…read moretruck. Nick, the driver contacted us to get our location and give us an ETA. When he arrive he was very polite and professional. After loading our truck he took my wife and I to a local hotel and waited for us to unload our luggage and dogs. He even helped. He then towed me and my truck to a local repair shop. After dropping it off he gave me a ride back to the hotel. Nick wet so far above what I expected that I would recommend this towing company to everyone. Nick turned a bad situation into a rather pleasant experience.

It was 2am on a Monday morning when we were running out of diesel on our way home from Ky. I pulled…read moreover, turned off the truck and called the first towing company I saw. Mr Miller picked up on the 2nd ring, came to our aid within 30 mins, and got us back on the road! They were amazing, diligent, and kind. Couldn't recommend them enough!

Needed a tow and once they were called they were there in minutes. Father and son duo were really…read morekind and super helpful. Safety was the utmost importance. Definitely give them a call if you ever need a tow.