I got a recommendation to try these folks from two other local businesses. I recently relocated to…read morethe area and have 2 vehicles that had not needed any work done since we arrived here. My wife's car got the dreaded, "Check Engine Light" disaster message last week. I gave these folks a call and said to drop off the car the next morning. In researching online, I found out it could be the Purge Valve or Solenoid. Anyway's, the fine folks at Quality Automotive gave me a call about 3.5 hours after I dropped it off. The total bill was well under what I thought I would pay. They told me this error message is fairly common on our type of car. Again the staff was upfront, thorough and did exactly what they said they would do. I highly recommend them for your auto repair needs. They now have me as a loyal customer.

These guys are the BEST! We've been taking out cars exclusively to them for over 20 years, and…read morethey've never failed us. Honest, prompt, friendly, skilled - we couldn't recommend them more highly - Rick had become a friend, and we wouldn't trust anyone else with our car repairs.

We broke down on 68 east today, lost electrical power and pulled off at Finzel. Called AAA at 6:09,…read morereceived a call within 20 minutes from Austin from JTC. We had a Ford Explorer and 3 people in it, and he arrived to our location within about 40 minutes from my call to AAA. What wonderful young man. He diagnosed the problem (broken serpentine belt) and loaded our vehicle on his flatbed. Then he helped us get my cousin up and inside his very tall truck. We had taken her to Morgantown for radiation today and were on our way back home to Keyser. He took the scenic route back home, made sure my cousin was ok, dropped our truck off at our mechanic's garage, then took us up our driveway and home. I think he might have been an angel in disguise. This kind of friendly, courteous and incredibly helpful service is rare. Austin from JTC gets a 12 on a scale on 1-10.

JTC Customs installed a spare tire on my car. The dispatcher and mechanic were both pleasant and…read moreprofessional. The service was prompt and fairly priced.

Body shop and detail shop do very poor work. Will not be going back there again. Body shop people…read morevery rude!

They worked on my transmission and a week later it blew up. Stay away from this dealer at all costsread more

Zach of Sponaugle to the absolute rescue after a horrible day trying to get a replacement car for a…read morebroken down Hertz rental. He took our car (and us) from Cumberland to greater Washington D.C. where the nearest available replacement car was. He has a great, upbeat demeanor and customer service ethic - well worth the $100 tip we gladly gave him!

My truck broke down on 68 East near LaVale on Labor Day. AAA contacted Sponaugle Towing to tow our…read moretruck. Nick, the driver contacted us to get our location and give us an ETA. When he arrive he was very polite and professional. After loading our truck he took my wife and I to a local hotel and waited for us to unload our luggage and dogs. He even helped. He then towed me and my truck to a local repair shop. After dropping it off he gave me a ride back to the hotel. Nick wet so far above what I expected that I would recommend this towing company to everyone. Nick turned a bad situation into a rather pleasant experience.

Absolute Lifesaver!! We were leaving Deep Creek Lake, Maryland traveling on 135 through Swanton…read moreMaryland and unfortunately hit a deer. JJ from Johnston's Towing happened to be passing by in his personal vehicle and he stopped and assisted us. He got us and our vehicle to his shop and made sure our vehicle was able to drive home safely to Baltimore Maryland. He was professional,kind and patient during a very stressful situation. Thanks so much, JJ We will never forget you and the help you provided us!! You are amazing!!!

Much more than a towing business. We were on vacation and my car went over a rock while leaving a…read moreboat put-in area from a remote area, cutting my car's oil pan for which virtually all of the oil leaked out. As this happened late Saturday afternoon, we resigned ourselves of trying get our car towed to a service center that repaired VW's. After we received a lift back to where we were staying, this place was recommended by my insurance company. How fortunate for us as Mr. Johnston was not only able to tow our vehicle but said that if it was just the oil pan, he could repair it. He contacted several parts distributors for the part and after he replaced it, was able to determine that additional parts were required. To expedite the process and to ensure he had the necessary parts, he drove to Morgantown to pick up the parts. Unfortunately one of the parts would not be available for six weeks. Nevertheless the repair was satisfactory to drive back 200 miles and explained to my mechanic the dilemma and what he needed to do. If that was not enough, he called me the next morning to determine whether we arrived home as well as reiterated advise as to the precautions we need to take until ordered part would be received by our mechanic.

Very caring and go above and beyond. My vehicle was totaled and one of the employees came to my…read morehouse and picked me up to clear out my car and even took me home. Would definitely recommend.

Very unprofessional, did not treat my property with any respect while under the care of this…read morebusiness. Got paid 100% of the price, but still deliberately caused damage to my vehicle.

In the early morning hours of Sunday, 12 April, somewhere near 4:15am, and just after crossing the…read moreWV - Maryland Border on I-68 East; I hit a pothole causing the back right tire to rupture. Able to get the call immediately off the road, I attempted and called AAA. However, there were no takers willing to pick me up and tow me until 9:00am. Thankful for the Maryland State Police to check on me, when after 2 hours of waiting, the State Police said, we could call someone to pick you up. Indeed, they did. Wendall and his wife, Jennifer, came to my rescue, hooked my car up, and drove me to the town of La Vale, Maryland. Black Dog Towing's owner knew that there was a vehicle tire care center in La Vale opened on Sundays. Not only did we secure the vehicle at this care center but before that took place, we went to three hotels until one had an reasonable offer. Wendell drove me to the Tire Center, dropped of the car, and the drove me back to the Best Western hotel. Professional and down-to-earth operator with fair and an affordable price. I am thankful for them to come and pick me up late at night. I highly recommend if you should need these services locally; they will come to you. THANK YOU!!!!!! Semper Fidelis, Cletis E Capt/USMC/Retired

After trying to deal with our insurance roadside assistance we decided to call Black Dog Towing. He…read morearrived within 30 minutes and got me and the truck to the Ford dealer 60 miles away. If you have to be towed black Dog Towing did a great job. The cost was what I would have expected and well worth it.

I have a RAM 2500 pickup. Coming up to camp pulling a 38' travel trailer and experienced a cooling…read moresystem problem going through Cumberland. Made it to McHenry. Called three RAM dealerships in the area and none would even look at it. Called Helbigs and they said "Bring it by and we'll look at it." They identified the problem and I was back on the road in less than two days. Get team, friendly and the service they provided far exceeded my expectations.

I bought a Subaru Outback in February 2025 with a used car warranty from a dealership in PA. In…read moreMarch 2025 the transmission quit working. After calling a dozen or so places, I found two garages that would entertain the idea of working with a warranty company, and Helbig's was the only one to call back within a 24 hour timeframe. From the beginning, Fred laid out how the process works, what could go wrong, what should happen, what extra costs I might have, and the best way to go about repairing it. My Subaru had a CVT and it was a 2016 Outback with a 3.6 liter engine instead of the standard 2.5, and it was impossible to find a used replacement anywhere in the US. Honest. I looked too. Fred talked to his Subaru guy and the only real solution was a Subaru factory rebuilt transmission. Fred went about filling out the paperwork for the warranty company even though he had never heard of it before and invested a lot of personal time into my situation. I had the car for 34 days before the transmission went and I was certain that the warranty company would deny the claim and say that it was damage prior to coverage. Fred dotted every "I" and crossed every "t" on that paperwork and jumped through every hoop the warranty company gave him. Fred kept in contact with me every day there was a new development. Finally, he called to say that it had actually been approved. I couldn't believe it and figured it would be a few more weeks before getting my car back. 6 days later I was ready to roll. Helbig's saved me at least $6,000 by taking the time to do my paperwork properly, not to mention saving my sanity.