The owner is extremely unprofessional and borderline rude. I've been here multiple times. The first…read moretime, I finally found a tech who actually did my brows right. Unfortunately, because of school and work, my schedule got messed up and I had to start seeing the other tech and eventually the owner. The other tech did not meet my expectations at all. The next visit, the tech I liked was not working again, so I let the owner do my brows. Since she had another client mid-appointment, she asked if I was okay with the other tech finishing my lip service, and I said yes, no problem. Once everything was done, I immediately noticed my brows were uneven and off. I asked the other tech when the girl I liked usually works because, honestly, yall keep fkn up my brows. The owner, while actively working on someone else, jumped in defensively saying she did not fk up my brows and started listing how many years she has been doing brows etc talking to her client and not me! I told her plainly that my brows did not look like this when I walked in and that I asked for a simple clean-up. She continued going on and on about her experience, how she never fkd up anyone's brow talking with her clients as if I'm not there. Getting validation from her client. She obviously probably rushed my brows because she knew she had a client coming or something ...? I explained clearly that I came in with symmetrical brows and was walking out with two completely different shapes. Instead of taking accountability, she kept talking in circles to cover herself. I paid and left because I was not going to argue in the shop. A week later, my aunt, who also goes there with me, told me the owner was talking about me behind my back, asking where I was and mocking that I said she fkd up my brows like I was lying... First of all, why are you discussing another client with a different client? That alone is wildly unprofessional. Second, I am sure I can not be the first person to tell you that you did a bad job. Being the owner and having years of experience does not make you perfect or incapable of making mistakes. All she had to say was that she did her best and move on. Instead, she dragged it out, ran her mouth, and decided to talk trash about me to someone she thought was my friend. That friend is my aunt. I kept my cool in the moment, but do not get it twisted. Talking badly about clients behind their backs is distasteful behavior for a business owner. Completely lame, unprofessional, and unacceptable. I'm literally walking around letting my brows grow into a full bush just to fix the damage from the last bad job, and now the owner went and messed them up too. 2.5 weeks without my brows done. That alone is frustrating enough. But to then hear that she's still talking shit and running her mouth about me? That's beyond upsetting. I'm the one stuck walking around with uneven brows because of their work, yet she has the nerve to mock it like it's a joke. It's embarrassing, disrespectful, and honestly infuriating. I'm dealing with the consequences on my face while she's busy talking instead of taking accountability.

My eyebrows look great after getting them done here! They did a great job, and I literally got hit…read moreon after getting them done- they look that good. The service was quick, clean, and exactly what I wanted.

I had an appointment today with Bryanna and this was my first time at the Wax Room! I came in for a…read moreBrazilian wax, eyelash lift & tint, and brow wax. The salon is very cute! Comfortable couches and the decor is very pretty and makes it feel warm and comfortable. The room was clean and sanitized and the table was quite comfortable. Bryanna was very friendly and she did a great job all around! I've had my lashes lifted and tinted before a few years ago but they didn't look this good!! I LOVE my lashes! Bryanna took her time and was very thorough and the prices are extremely reasonable! I also love the online booking option and I appreciate the reminder texts! I will definitely be going back to Bryanna for my waxing and lashes!!

I was a little scared for my appointment since there aren't too many reviews, but I had a great…read moreexperience. This place is clean and cute. I got a Brazilian and it was a lot quicker than I expected and less painful as well. Definitely recommend this place for waxes if you are from around this area.

Always excellent service and overall experience! I actually haven't been in a bit to get my eyes…read morebrows threaded (because busy life with toddlers as a working mom), but I am booking an appointment soon because it's time to prioritize it again. I bought a multi pass last time and went every month regularly for a while and always had an awesome experience. I had a terrible waxing experience years ago somewhere else and discovered threading and I'll never go back. This spa seems to be one of the only places around for eye brow threading and I've been very happy!

Great for eyebrow threading. Got the last minute appointment. She makes you feel comfortable and…read moredoes a great job. Highly recommended!

Service is good the lady who does my brows is always so nice but everytime i come here my eyebrows…read moreend up uneven and i have to fix them myself. idk what it is but only after this place my eyebrows grow back in like 4 days

I had my eyebrows done, I only get shape-up and clean up I love this place. My daughter and my…read moreplace.

I feel blessed to have found Bia's Brows. I am 47 years old and have been to plenty of places over…read morethe years and she is by far the best at brows I have ever experienced. My brows have never looked better. I highly recommend you giving her a try, I promise you will not be disappointed.

Absolutely amazing, service is always fabulous, awesome customer service, and a relaxing…read moreenvironment. The best around!

Janine is so chill & fun! she is super personable & will make sure not to carry out any of your pet…read morepeeves! the salon is clean and it doesn't smell of overwhelming toxins like most others around the area! I would definitely come back! I love that she offers dazzle dry too -- a nontoxic nail polish with no UV cure, no nail damage, made in USA, vegan, never animal tested, and lasts 2 weeks+.

Janine is awesome! Her salon is adorable and immaculate. She listens to what the client wants. I…read morewish I had discovered her salon sooner. I can't say enough good things.

DO NOT GO HERE!!!!!! I have NEVER seen such an unprofessional spa…read more The owners, Zully and Davena, are rude and clueless at best - I was left waiting on the freezing cold street because they had not arrived to unlock the building by my appointment time. Once inside, the neverending choral church music will either drive you crazy or put you to sleep. I asked the owner Zully if the music could be changed during my service and she blatantly ignored me. I was clearly not the only one who was made uncomfortable by this. The huge open room makes everything echo, and I could see / hear some of the workers saying rude and judgmental things about their clients. I could not relax the entire service as they were actively watching and judging myself and the other clients. Finally, their prices are RIDICULOUS for the services you actually receive. I was left to sit alone for 30 mins of a 60 minute facial - I could've done that at home in the shower, for pete's sake. Overall, TERRIBLE experience here, and my friends have had similar experiences. Go to any of the other spas in Haverhill for your beauty services - maybe you won't be judged, forced to listen to church hymns, or left out on the sidewalk to freeze.

Loved it! Taylor C provided an amazing facial and felt very taken care of! Left feeling relaxed…read moreand refreshed! Can not recommend her enough!! Looking forward to returning!

Have been searching for a massage therapist since moving back to the area and I've found my…read morelocation and miracle worker! The location and facility is great, very calming with plenty of parking. Ashley gives an incredible massage and is very educated on What/Why she's doing. She's able to work entire body or just certain points where you are having issues. I'm so happy I found Serenity and Ashley!

I trust the entire staff here. A self-care service should always be comfortable and safe, and…read morethat's how I always feel at Serenity!

Love Colleen!!!! I get a Brazilian and she's so nice and attentive and makes me feel safe. We talk…read moreabout all kinds of things and it makes the experience a lot more pleasant. It's quiet and peaceful in there so it's definitely up to you and how well you get along with your specialist.

Bright, fluorescent ceiling lights (with dead bugs inside -- eww), loud, piped in music with…read moreconstant ads for their products and services. Not the calm, relaxing spa-like vibe I want when getting a bikini wax! On the plus, it was my first visit, and I got a complimentary bikini wax. I will definitely not be a repeat customer.

I had an appointment for lash extensions today with Maireny! She did exactly what I wanted and my…read morelashes came out so natural. She's very professional and is excellent in her profession. I will be returning for refills and booking a brow lamination as well.

Mayreni is not only a lash educator, but very wonderful in her lash extension skill, her work is…read morebeautiful, natural with long retention. My lashes always look gorgeous and exceptional, Mayreni also knows the best lash shape for your eyes, making them fabulous every time! She is the BEST.