I made an appointment for my son today. The person making the appointment asked questions in a robotical, rat a tat tat way. One question after another without any emotion in her voice. Sort of like she couldn't care less about her demeanor.
She asked me a question on whether it was an accident. I heard auto so I said no. Then she proceeded to ask how he injured himself and I said he fell. She then sharply reminded me that she asked if it was an accident and I said no. I told her to stop being rude and that I was hearing impaired and she was hard to hear because of the static from her headset. She then argued that she was not rude. Well, that is a problem in itself. Tone of voice says a lot.
At the end of the call, I repeated the address she gave me. I misunderstood the suite # and she said NO NO NO NO NO NO NO (probably about 8 times) and then repeated the suite #.
I only hope the office manager reads this review. The person answering your calls is the face and voice of the practice. She sets the tone. If she is rude, then your practice is rude. I cannot image that the physicians would tolerate such unprofessional behavior. Having myself been a patient there in the past, I am shocked at how poorly this person handled the call. I have overseen call centers in my lifetime and never would I allow an employee to speak to someone the way she spoke to me. read more