Buying cars can be a stressful time, but this dealer was probably one of the less stressful…read moreexperiences i have had in a dealership. After being tossed around by a suburu dealer like a rag doll, i came here to test drive a slightly used suzuki. the car was in excellent shape. a new battery had obviously been installed and they had changed the oil. a good sign that they actually care about their product. i liked the car, it was priced so fairly ($1K less than another suzuki dealer in the area) that i did not bother to haggle on the price. Then there was my trade in, a previous dealer low balled an offer for my trade, Experience gave me a better offer but not what i had expected. They did, unlike the suburu dealer, did explain that unbeknownst to me, the carfax report on my car wasn't clean. They were happy to show the carfax report to me and even xeroxed a copy for my records. Needless to say i bought a suzuki from them. I have been very happy with it. The only negative thing i can say about this dealer is their lack of follow up. Most dealers that i have bought from call back a few weeks later to see how the car is doing and discuss any issues etc. Also send perhaps oil change or accessory coupons and whatnot in the mail. I think if this dealer did that, they'd get another star.

After posting a 1 star review, I went to dealership. Spoke with manager Tim Slattery who did an…read moreexceptional job to resolve my issues. He along with the help from Mo Touny worked with me step by step to get issues cared for. Thanks for your professionalism in getting job done.

they stole my engine cover on my 2024 Pathfinderwith only 17k miles. I don't know if was last…read moreservice , but I been getting service since 2024 at Gerald of North Aurora Illinois. After I inquired they denied responsibility. I show up for a confirm appointment for service a few days later. Could not get service.

Buyer Beware !!!!!!! We looked at several vehicles, all of…read morethem need repair . Over priced for cars /trucks that need work!

Where do I start? I've been looking for a Jeep wagoneer since the one I have rusted out completely…read more I've got an alert whenever the car shows up for sale anywhere. The minute I found the alert I called about the car. The guy I spoke to wasn't the least bit pushy and gave me great helpful info about the car. When we came out to look at the car he pointed out all it's issues (with a 25 plus year old car, there will be issues)and put it up on the lift for us so it would be easy to see the under carriage. There was no haggling and we left feeling excited about the car and great about the place we bought it from!

Have been and will continue to be a Repeat customer. From Jeremias in service to Nate Swanson in…read moresales to General Mgr. Abril, OTTAWA TOYOTA has earned my respect for their honesty and delivering an exceptional product. You will be glad you chose Ottawa Toyota for your next new and/or used Toyota.

We had a great experience purchasing our used vehicle with Stuart. He was warm, easy to work with,…read moreand took the time to listen. We purchased at a fair price, and we never felt pressured or upsold throughout the process.

Went into test drive a Genesis and bought one. Excellent service & Brian was a great salesman…read more Odis quickly got us thru the paperwork. I highly recommend this dealership. Tons of cars to choose from.

Dwayne williams ​Dwayne williams​…read moreBuyers beware!!!!!! Purchased new 2025 G80 Prestige 2.5t cavendish red they did not have is stock at the time. Was dealing with CJ he told he would see he could fine one. Most dealers would try to talk you into different color by CJ found it and had on his lot in 2 days.We made the deal and I assumed we were done car was delivered and it had a 90 day temp plate. I had not received my plate after 45 days so I called in and was told they get up to 90 days to send to me. Nick was my sales person he was great very efficient and always called or texted me back. Now the bad part I was called today by someone I didn't really listened to what said name was but he was arrogant, disrespectful I told him I showed that I paid $503 for registration fees. He told that a 3rd party vendor handles there dmv fees and registration for them.he said they let him know today that they needed an additional $446 to complete my registration. I said so someone in the finance dept made a mistake and calculated wrong and now he expects me too pay the additional amount. This comes 10 week after I've had the car? I'm upset because there is only 2 weeks left before it expires. C Good customer service to means.Any calculations after 10 weeks of ownership the dealership should have taken care of it. This a dealership thing once the deal is done the customer service end. UPDATE! As of 8/25/2025 my temporary 90 day registration has expired and I DO NOT have my new license plates. As I stated above on the 80th day they didn't call me to tell me that my registration would be late. This dealer had the nerve to ask for an additional $446.00 for my registration that would expire in the next 10 days. Now we are forced to not drive our car until the plate comes which they can't tell us when that will be because they use a very bad 3rd party registration company.As you can see the owner responded to my survey saying he/she would look into it.As of the wring of this update I have not heard from anyone at Genesis of North Aurora. Be careful and ask questions and what they tell you get in writing this dealership back office or whoever handles registration seems to be very incompetent.

10/10 car salesmen amazing people doing amazing things here…read more I've bought 2 cars from them and every time it's 10/10

Bought my daughter's 1st car, a 2011 Ford Fusion in early 2024 with $5000, which is all I could…read moreafford. I have now had to put almost $4000 im repairs including new tires, leaky oil and transmission fluids and a snapped, rusted out front drivers tie rod. Took car to simotes for maintenance and they did not motocross the rusted out tie rods or leaking transmission fluid. Then 2 weeks after giving them over $1000 to fix that the tie rod snapped while my daughter was driving to school.

Gabriel is an outstanding customer service advisor. He is knowledgeable friendly and a very good…read morecommunicator. He makes you feel like a valued customer. A major reason to continue to have my vehicle serviced here.

I brought my 2024 Crosstrek in for its scheduled 30,000‑mile maintenance on 01/29/26. I waited…read morewhile the work was done. My service advisor was Daniel Ferencak, and the technician was Nick Leduc. When I was driving home, I noticed a burning smell coming through the vents. By the time I got home, smoke was coming from under the hood. When I opened it, I found oil spilled all over the area around the filter and across the skid plate, creating a strong, foul‑smelling mess. This wasn't a small oversight -- it was a safety issue. I called the service department right away and, as usual, was put on hold for a long time. I opted for a call‑back, but instead of anyone from service, I got their outsourced call‑back service. When I asked to be transferred, I was put on hold again. The only person who actually helped was George in Parts, who physically walked over to service and told them to call me. (I only spoke to George because I chose Parts in the department options on the main line. He answered right away, something that never happens in the service department.) When service finally called me, I got the standard script: "That is completely unacceptable! Customer satisfaction is our top priority!" While on the phone, I walked around my vehicle and discovered the technician had left the wheel lock attached to my lug nut. Another careless mistake. Because it was close to closing time, they asked me to bring the car back the next day. I told them I had to work. I asked about Saturday and was told no -- they "only have one team" then. And that was it. No follow‑up. No appointment. No offer to fix the mess they created. Nothing. I ended up googling how to clean the oil mess up and went to the auto parts store and purchased what I needed to clean it up the best I could. The burning smell and smoke finally went away after a week of driving. My takeaway? If you're stuck using this service department because of a contract, do not leave the lot without checking their work yourself. Pop the hood. Look for tools left behind. Check for leaks. Walk around the vehicle. Start it and wait to see if anything smokes or smells. Because clearly, they won't catch or care about their own mistakes. This appointment was a terrible experience, and Gerald Subaru absolutely lived up to the stereotype of dealerships that say all the right things, but don't actually care AT ALL about their customers.

Friendly salespersons, clean dealership, good location…read more We were unable to strike a deal the first time around the first time I came here in Jan. 2021, but was able to come to a deal on another in May 2021.

Leased my new Kia from these guys 11/17/25. Great…read moreexperience. Fair pricing, accommodating service and customer oriented. I didn't feel pushed into extras and I also really enjoyed their sales consultant Adil- he's a very good guy. Tim Slattery worked out a deal for me that I would call fair- he was very transparent and not at all condescending like some other locations sales managers. I'd go back to get my next vehicle there in the future if these guys are still around.