I would give this store -5 starts. I had the worst experience of my life yesterday. Please don't give this store your money or business. There are plenty other cheap areas to go go that won't racially profile or treat people rude, especially in this hectic time.
Not only are they exceptionally rude, they are racist as well too! Which sucks because the employees too are fellow minorities (Bengali, Paki, Indian, etc.) but feel as through they can treat black/ people who can pass as black in a disgusting manner.
I made a purchase on Sunday 01/02/2021 & bought plethora of items, including 2 heavy queen sized bed sheets, toilet paper rock rack, and bathroom rug. The cashier Nasim at station 2R17 was roughly taking items from me & packing them up. I asked if there were more of the rug out on the floor since it was only one and the plastic was ripped up (but still on, slightly being held together), and her response was either buy it or leave it. So I took it hoping to gift it. She proceeded to put everything in a bag roughly and I had asked her to be careful since I don't want any packaging to rip. I even had to ask for an extra bag to put items in and she sucked her teeth at me (wow!) My sister and I go outside and the bag that was heavily packed starts to rip at the bottom and have items (toilet rack) poking through. The bag that had the rug and one bedsheet set was put on top of each other in a stupid way that the plastic wrap and the cardboard plastic came off on one side. Trying to fix it, it came off. I came on Tuesday 01/05/2021 and did some more shopping and checked out with cashier Salin at station 2R14 and told her the situation and she said I could return it. I specified that there was absolutely no wrap on it. But the item was unused otherwise and had the plastic staple thing in place even, she said it's fine and just to being the receipt.
So I brought it in on Thursday 01/07/2021 & went to return it. They said go to the front and get the pink slip, I got it for one item and the other, they called up the extremely rude and dismissive section manager for rugs and linen, he took one glance at me and said no. "We don't sell items like this", I said you don't, and relayed the situation that happened above. He basically said not their problem and proceeded to pickup a phone call right in front of me and walk away, even after I kept calling him. I took the item back to the register and returned one, and asked her to please get the actual store manager rather than the section manager who was rude and dismissive. She said Idk who that is (a complete lie). After being frustrated for a while and them all talking about me and laughing the situation I told them I wouldn't move from the line until I had someone assist me. He finally comes back just to say we are not going to take it. I showed him the staples still on it (&tape I added to the side to make sure it doesn't further detach since there is nothing else holding them together). Multiple cashiers are now around the area, and looks at it and mumbled it's not used while giving each other subtle looks basically alluding to me being right. The section manager flips through it and looks at it in a rough manner, detaching the staples completely. Puts it back all over the counter making it dirty and gives me the biggest attitude ever and said they wasn't going to take it back (WHILE IT WAS STILL NEW AND NOTHING WRONG WITH AT ALL), I told them maybe if they didn't have rude ass cashiers helping shoppers, the plastic wouldn't have come off, especially if I had asked her in the first place to put it in its own and separate bag to prevent this.
They then decide to CALL THE COPS ON ME!! Literally for no reason. Calling the cops on a POC, during this time. So fucking senseless and tone deaf. Over a $15 rug. Cops came, said that they saw on camera that I did buy a bunch of items and the rug included, so they knew I didn't steal it (I can't believe theft was even brought up even though the manager looked at the camera as well), and the cops said the plastic wrap die the rug was very ripped and falling and they saw the plastic on the camera slightly detached from the item, but still attached at that moment. And since I bought it there's nothing they can do about it. They told me to relax and don't get worked up, & that they don't want to do anything. They advised me to call 311 to make a complain which I already did. I still haven't relieved my refund for an item that has never been used, with packaging I bought with the plastic all ripped up, that they choose to pull apart roughly when "inspecting", just to say in the end wasn't attached at all read more