We recently reached out to BestBuy when my husband's laptop was hacked. They did a complete scan…read moreand removed anything that shouldn't have been there. They were clear and fair with their pricing. They gave us several options, and we went with a maintenance plan. Going to them gave us peace of mind.

I went into Best Buy Sunday August 30, around 1:00ish because I'll eventually need a new TV and…read morewanted to browse my options. I was approached by a white male employee with white/gray hair and glasses in the tv section who asked if he could help. I politely told him, "No thank you, I'm just looking. I'm not buying today." What really bothered me was the way he spoke to me about my decision not to purchase that day. After I repeatedly explained that I was just browsing, he made a comment along the lines of suggesting options for me "when I have the money." I never told him I couldn't afford a TV, nor did I say money was the reason I wasn't purchasing one that day. He then went on to tell me that anything under $600 was "bottom of the barrel." At that point, the interaction felt incredibly condescending and presumptuous. There's a difference between helping a customer understand different price points and making assumptions about their financial situation. The irony is that I walked into Best Buy intending to purchase a TV, washer, and dryer within the next month. I was genuinely considering spending a significant amount of money with this company. Instead, I walked out feeling judged and disrespected over a purchase I simply wasn't making that particular day. I will never be back.

I have used these guys a few times. Very easy to schedule an appointment. In the past, I had them…read morework on a Bosch washing machine and dryer. I was very happy with the service and costs. Last repair was to a Maytag washing machine that is under warranty. The damn thing would not drain the water out. Of course it breaks on a Friday night. By the time Convenient Appliance Service got here, it was Tuesday and the water was sour (stunk up my upstairs). Not blaming Convenient Appliance Services for this. Just my bad luck. The technician was on time and very professional. Explained the cause and what he had to do to fix it. Highly recommend. Just a note, they technicians carry iPads and can take credit and debit cards as payments.

We've been using Convenient Appliance repair since 2000. They were generally reliable. However,…read morethey've recently changed. We had them come out and change a run of the mill Whirlpool refrigerator door gasket. Our bill was a whopping $430! And they said the part cost $140. Geesh. I'm not sure who owns this company now, but we will not be using them any longer. And that is sad after a 24 year relationship.

I purchased a dishwasher from Wagner Appliance Sales, and I will never go to a big-box store for…read moreappliances again! The delivery was quick and free, and they even hauled off my old machine at no extra charge. The gentlemen who delivered and installed the machine were professional, and the dishwasher was priced right and works like a dream!

1 star I genuinely…read morewant Wagner to succeed as a local business, but our experience was unacceptable. We bought a Speed Queen washer and dryer. While waiting for them, Wagner provided a loaner washer with a hole in the discharge hose, which flooded our basement. When our new washer arrived, a pipe was broken during installation, flooding the basement a second time and forcing us to shut off water to the entire house. Then our new dryer required 2-3 hour-long cycles to dry clothes. When we called, we were met with defensiveness and blame, including suggestions that our venting might be the problem. Wagner installed the vent. And the vent WAS the problem. Their hose was cramped/restricted behind the dryer. Once corrected, the dryer worked perfectly. The customer service was worse than the mistakes. We actually drove to the store because of how rude the phone interaction had become. The salesperson was so argumentative that he eventually said, "I guess I'll just stop talking until you tell me it's okay." Later the manager sent photos "for our documentation." I responded with my before photos showing Wagner's original vent installation. He asked if my husband still wanted a call; we scheduled it for the next day. He never called. Mistakes happen. Two floods and a bad vent installation are frustrating, but what earned one star was the defensiveness and lack of basic accountability afterward. I chose a local dealer because I want businesses like Wagner to exist. I hope they improve, because customer service shouldn't feel like a schoolyard fight. Sometimes "We're sorry. Let's get this fixed" is all that's needed.

My review of Queen City is actually zero stars. We purchased a Speen Queen washer and dryer set and…read moreit was delivered on Saturday. The washing machine shorted out during the very first load we ran (tripped the breaker when switching from wash to spin). We had an electrician come out and evaluate the electrical, which he said was fine, but upgraded the circuit just to be sure. The brand new washing machine is still shorting out. Queen City says it's not our problem - take it up with Speed Queen. We did that, and even the Speed Queen rep said that if a problem occurs within the first 30 days the supplier (Queen City) should make it right. Beware of purchasing anything from this place - they will not stand by the (very expensive) products they sell.

Did I not leave a review here after buying a new fridge, dishwasher and microwave? This place is…read moreawesome. They have a room for KitchenAid, Viking, Ge Select, Wolf, etc. I was referred here by a trusted friend after my Home Depot appliances died after 7 years. I was looking to ask questions and look around. The younger guy with the great hair, long and wavy helped me both times I have been here. His name evades me but I wouldn't work with anyone else if I went back. He literally knows the details about every product in the store. Like knows. Not faking it. Knows. Ask him a question - he knows. If he doesn't - he will go find out. We talked specs, I was sensitive cause I was buying appliances again after mine died and wanted to try something different. We measured, chatted about deals, compared prices, and stewed. They let us do our thing. We purchased and had delivery a few days later. Delivery crew was awesome too. I would recommend this place to anyone for appliances or mattresses. Exactly the experience I was looking for and the prices were super competitive. Don't buy without at least looking here too.

My husband and I just went to this store and I guess we weren't dressed well enough to get any one…read moreto wait on us. The one person that was sitting at the front desk was just talking to another couple about her latest trip and comparing pictures. So we are taking our business elsewhere.

We renovated an apartment in Winston-Salem and used Ferguson for all the appliances. The…read moreappliances are all top of the line Miele, Gaggenau etc....lets just say Fergusons got a large order for this job. The service has been absolutely terrible. The final straw has been a piece sitting in Greensboro for several weeks (while we've been waiting for 3 months for it). It never occurred to Fergusons in spite of weekly calls, inquiries etc. to drive 19 minutes and get the piece from their Greensboro location. Today, after talking to them, they still did not offer to get the piece or ship it to us. I drove over there myself and got it. 19 minutes for a piece they've been sitting on for weeks. Not sure where to begin. They are very nice at the beginning; they will disappear after that. Beware.

The guys who delivered and installed my washer and dryer were amazing. They even showed me how to…read morework them.

Devin and his partner sorry forgot his name did a excellent job sitting up my drawer both very…read morefriend and knowledgeable

I went to Ferguson Plumbing Supply to purchase a replacement Shower Stem. I brought along the old…read moreShower Stem as a reference. The Ferguson employee attempted to find a match on a chart that was tapped to the counter but was unsuccessful. He took the Shower Stem to a back room with a last ditch effort to find a match but couldn't. He returned the Shower Stem back to me, I thanked him for his efforts and left the store. When I arrived at my next plumbing store, at that time is when I saw that the Stem Washer Holder had been badly damaged and bent. That was not the condition of the Stem Washer Holder when I gave the Shower Stem to the Ferguson employee to find a replacement. If the employee's goal was for me to never return to Ferguson Plumbing Supply because of poor, destructive and deceptive customer service, "He Won."

I have tried to do business with this Ferguson location multiple times over the last several years…read more I have always been happy with the sales rep's knowledge and professionalism across a wide range of products. The showroom here is nicely outfitted with many product lines on display for one to see and touch in person. However, there has never been any effort to offer competitive prices. I have always and I mean ALWAYS been able to find a significantly lower price on identical inventory. I have given the Ferguson rep detailed price quotes and asked for matching numbers with no accommodation offered. IMO if you don't care that you are paying 25% more for identical fixtures give this business your patronage. Otherwise there are better options easily found.

After a disappointing visit across the street trying to find a trash bin, Home Depot definitely…read morecame to the rescue. By checking online my husband was able to find which aisle the trash cans were on. When we got there we found quite a large collection to choose from. They were in a sheltered area and all were in clean and new condition and we were easily able to remove ones that were stacked together. At the self-checkout we realized the bin we selected did not have any stickers on it to scan. One of the employees stationed there quickly stepped up to help us out and we had a pleasant interaction.

We recently received exceptional customer service from Heather in the painting and wood‑staining…read moredepartment at Home Depot on Hanes Mall Blvd. in Winston‑Salem, NC. She was extremely knowledgeable and took the time to clearly explain the differences between various hardwood stains and their applications. After showing us multiple stain color options, Heather went a step further by cutting a sample piece of red oak and applying the stain colors we were considering--both in one‑coat and two‑coat applications. She even quick‑dried the samples so we could take them home and view them in different lighting throughout the day. Heather's expertise, kindness, and genuine commitment to helping customers is outstanding. Home Depot is truly fortunate to have someone so knowledgeable, helpful, and customer‑service oriented on their team.

I went in search of air plants. This was my 1st visit and I found exactly what I was looking for…read more Staff is very nice.

Becoming a new plant mom and need to be taught on ways to keep them alive? This is the place for…read moreyou. I had the pleasure of purchasing my first 4 plants from here. I had a wide selection of plants to choose from but I wanted to start with some easy ones like Snake Plant and Pothos. These plants were inexpensive but the bigger you go, of course they get more expensive. The service was amazing. The staff was very knowledgeable and helped me throughout the whole process.