The hotel was conveniently located next to so many things we wanted to do so it was easy to keep…read morethe car parked and just walk. They had free breakfast and happy hour each day. The breakfast had cinnamon toast and real oatmeal with toppings which are two of my favs. There was also sausage, eggs, potatoes, cereal, yogurt, waffles, etc. Quite a nice spread. The happy hour allowed you 3 free drinks (seems excessive but wow) and they had nachos, and a dinner like option. I had a glass of wine but didn't eat any food. It looked popular. Our room was spacious and near the top floor so lots of nice views. We didn't use the pool or hot tub but it looked nice. Parking was super easy ($45/day) and nice to be able to get in and out of multiple times a day. Bed was comfortable. Shower was nice and hot. Would have preferred a little less fluff in my pillow and some lotion in the bathroom. Everything was clean. Staff was friendly. We really had a great experience. Would definitely stay here again.

Beautiful hotel. Extremely rude and condescending front desk night personnel (2am) . We walked for…read moretwo hours last night trying to find our correct parking deck (concert paid parking) after attending the MCR concert. We are in town from Birmingham and while I understand you must have your key for re-entry a little compassion goes a long way. Our family got our room and to be treated like scum is entirely unacceptable. The Caucasian gentleman you have working night shift (2 am) has the worst attitude and the African-American lady is no better, throwing her hands up saying I don't know what to tell you. He told us to go back out to the 6th and 7th level out of the lobby door and to find our truck and hotel keys and come back. He obviously has a lack of comprehension skills as we told him we couldn't not find our truck off of Broadway . Our cousin had two rooms in this hotel and got ours for us as a gift and he acted like we were asking for a kidney when we asked him to call their room. He stated they have multiple rooms (only two I might add) and he didn't know which one to call. I said ours is on the 9th floor. Please call the 16th floor number. Our phones had died and we were all suffering from heat exhaustion. We had blisters on our feet and his snobby and cranky attitude was anything but what I consider the customer service your hotel should be providing. I said what's with the attitude? To which he stormed off afterwards and told the lady to handle it. We had your wonderful breakfast in the morning and had nothing but sweet interactions with housekeeping, the ladies working on the 8th floor and day staff. I was thankful for that, and changed my reviews for that reason. Would have loved to give your hotel 5 stars but unfortunately two bad apples ruined that.

I had an amazing stay at this hotel! Everything was wonderful, from the comfortable accommodations…read moreto the excellent service. This was a business trip and I had everything I needed to have a great meeting and personal time. I truly enjoyed my stay and would definitely recommend this hotel to anyone looking for outstanding service. I can't wait to come back!

The location is excellent and within walking distance of Broadway, but unfortunately that's where…read morethe positives end. For a hotel charging around $300 per night, the condition of the room was extremely disappointing. The bedding was worn out and overdue for replacement. The duvet was so old and thin that it was practically see-through, with the feathers inside completely flattened and no longer providing any comfort or warmth. The bed sheets were dingy, stained, and looked unclean. The air-conditioning vent blew directly onto the bed, making the room uncomfortably cold throughout the night. Combined with the paper-thin duvet, I spent the night freezing. The bathroom was equally disappointing. The walls were dirty, stained, and clearly in need of maintenance and a deep cleaning. Overall, the room felt neglected and poorly maintained. Given the nightly rate, I expected a clean, comfortable, and well-maintained room. Instead, I was met with worn bedding, cleanliness issues, and an uncomfortable night's sleep. The location is great, but the condition of the hotel does not justify the price.

This was my first time staying at a Conrad. I can't tell you what took me so long but it will be at…read morethe top of my list for other places. Everything was great. Arrived late and the service from the front door, to the front desk, to the bar, to the restaurant was impressive. All staff was incredibly friendly and knowledgeable. Learning they have a free car to take you within a 3 mile radius... helped a lot. The location is great. Just far enough from the busy chaotic broadway but close enough you can be dropped off in the free car lol. Plenty of nearby restaurants. The decor and the room - outstanding. Loved how easily you could control all the lights and window curtains from the bed. Great view from the window. Worth it.

Getting into the hotel was a bit of a rocky start, coffee was spilled on me but... life goes on and…read moreit was at least lukewarm warm. I don't think I could leave a bad review when they all try so hard to make sure your stay is great. It seems genuine too. Also it's so gorgeous everywhere you turn. They have a house car that can take you to a few locations around the city. Pool is beautiful and they have just the right amount of restaurants inside. Only thing missing is a small gift shop. I unfortunately forgot a few things. Thank you, it's a lovely place to stay. Matthew with the concierge is phenomenal, we loved his recommendations. He provided us with a list of Broadway which was so helpful. I am pretty exhausted of being on my phone and using the list was convenient. Brian at the bar is really fun to talk to and very experienced. Excited to get 1 drink tonight.. Afterall I am an Utah native. "E" at the front desk was awesome as well. He helped me manage a few things that spontaneously came up and he handled them all with grace. He also gave me a recommendation to get some artwork done. Everything did work out with that too and it couldn't have been more perfect! Thank you for listening closely and taking care of all the fine details. You're such an asset to the Conrad. I'm sure we will be back.

We had our daughter's wedding here at the hotel earlier this month and it was absolutely amazing…read more There were about 100 guests and it is a perfect venue for that size group. We had a bunch of meals in the hotel restaurant, Drusie & Darr, and the hotel kitchen catered the wedding. We were thrilled with the great food and the warm hospitality provided by their amazing staff and particularly the executive chef, Richard Hutton. I cannot say enough good things about this beautiful hotel!

We stayed at The Hermitage Hotel a few nights while visiting friends in Nashville. On the positive…read moreside, they did a lovely job restoring the hotel. It is beautiful on the surface. But the skin is much healthier than the bones. For example, some of the plumbing fixtures in room 318 were not working properly. Further, the food at their fine dining restaurant, Drusie & Darr, was excellent, but their servers had more of a "check-the-box" attitude than a well-trained wait staff. But the main reason for this one-star review is the lack of responsiveness from management. We checked out early on a Friday morning, around 7:00am. Just thirty minutes into our drive home I realized that I had left a small prosthetic denture in a glass on the counter in our room. I called the hotel and spoke with the young woman who checked us out. She assured me that she would notify housekeeping and have it sent to my home. I asked her if she was sure because the denture was expensive and I could come back to the hotel to retrieve it. She again assured me with confidence that it would be fine. The day after returning home, I called the hotel to ensure my tooth was on its way to me. The person I spoke with could not help me, so I asked to speak with the general manager and was told he was not on the property. The person I spoke with promised to look into the situation and return my call. To make a long story short, I have called the hotel six more times and left a message for the general manager to call me to no avail. Today I was told that a Mr. Tolliver was in a meeting and not available, but that he would definitely call me back today. Nothing. Tomorrow, I visit my dentist to have a new prosthetic denture made. The hotel is beautiful, the service is awful, the staff is poorly trained, and clearly the management of the hotel is negligent. We had a much more enjoyable stay at The Harpeth Hotel in Franklin.

Amazing hotel for sure. Lobby, restaurant, and bar were all really nice. The room was clean and the…read moreservice was top-notch. I know it won't accomplish anything to complain about paying $75 to park at the hotel, but I'm still going to. It's ridiculous. BUT this is a super nice hotel.

Just checking in for my nieces 21st bday!! Yay Nashville! I found this hotel to be very convenient…read more It's easy to walk pretty much anywhere around downtown Nashville from here. Also, the rooms were very nice and the beds comfortable I would definitely stay here again.

Stayed at this hotel on a business trip. Had to wait in the lobby on the first day but it was a lot…read moreof us meeting together. The room was very organized and spacious. It was just a typical hotel, nothing too unique about it. It did the job and the location was perfect for staying in Nashville. I loved how it was honestly walking distance to all the bars and restaurants. Didn't really do anything special. I was in their conference room and it was big enough to fit for my division. I can't say the bartender for the first conference night was great but the ones at the restaurant below was much better. Front desk - staffs were friendly and helpful. Checked out on the app. I wouldn't mind staying here again for work. Great team bonding over espresso martinis! haha

I booked my reservation to stay at this location almost a year in advance for June 4th-June 8th,…read more2026 to attend the CMA Fest in Nashville. We were so excited to stay at this beautiful location in downtown Nashville. The first frustration was weeks before our stay. I received an email about upcoming specials and noticed this location was listed for $100 less a night than I was scheduled to pay. I called the hotel and asked if my rates could be adjusted. I was told me no, that my rates could not be adjusted and that I could cancel my stay, book through the website and lose my room and the chance of staying there. She was not helpful, she was not polite. She said it was a glitch in the system on the website and the hotel was already full and we would be moved elsewhere. I told her I understood and did not want to change my reservation. It got worse when arriving Thursday, June 4th (the first day of CMA Fest), the front desk only had 2 people working. It would have been appreciated to have been well staffed in order to meet the needs of a fully booked weekend. After checking in, we had to wait for the elevator. This hotel has 3 elevators, but only 1 was working. There were stops at every floor and it took a long time for an elevator to even pick us up. Several guests were grouchy and complaining, adding to the unpleasantness. As the days progressed so did the wait for the elevator. We waited 20 minutes for the elevator to pick us up because with so many guests several times it was too full for us to board. We had to take FIVE flights of stairs on several occasions so as not to be late to events and activities. The stairway does not feel safe when you get to the bottom and is very deserted. Inside our room, the night stand plug could not hold my regular sized phone charger plug and kept slipping out so my phone wouldn't charge. I had to resort to moving the night stand against the window to use the plug behind it in the wall. The TV is not centered with the bed, which is very minor, but strange. There was a long bloodish looking stain on one of the chairs. The rug was coming up from under the door. There was a crack in the shower. There was cracks in the floor of the bathroom and the sink leaked. This was not the type of quality accommodations I expect from Hilton and was horribly overpriced for my stay. I paid over $3,000 for a 4 day stay-way to much! It was NOT worth it! Such a disappointing way to spend our long awaited vacation and time in Nashville. We reached out via the Hilton website and then through email to several employees and NEVER heard back from ANYONE at Hilton about my awful stay. I am extremely disappointed with not only my stay there, but the lack of customer service.

I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

We had a great stay at Moxy Nashville Downtown, this hotel is a gem! It's just steps off Broadway…read moreand has such a fun boutique feel. Our room overlooked the local bars and was just the right size for us. The rooftop restaurant was perfect for grabbing a drink and a late-night snack. You can definitely hear the nearby music into the late hours, but after a full day of traveling, we still slept well. If you want to be right in the middle of the action, this is a great place to stay!

Such a cute hotel with that charming, old school feel! The place was very comfortable, and the…read morestaff was super friendly and helpful. The rooms were clean but definitely on the smaller side. The bed was SO comfortable, but those pillows? HORRIBLE! They could definitely use an upgrade! Now, let's talk about the location! You're within walking distance of Broadway Street, with tons of fun attractions, restaurants, and entertainment all around you. What I really appreciated was that even though you're so close to all the action, you could barely hear the loud music from Broadway. They even provide earplugs just in case, which I thought was a nice touch! And those blackout shades? AMAZING! Definitely a plus when you want to sleep in after a fun night out! Overall, I really enjoyed my stay! It has character, charm, comfort, and a fantastic location. Aside from the small rooms and those awful pillows, I really don't have much to complain about. Just know they don't have closets or an iron however they do provide a clothes steamer in the room. Would I stay here again? ABSOLUTELY! And that's my honest review!

very convenient place, right by printers alley and 5 minutes walk from everything else…read more most of the staff is friendly. Restaurant downstairs was nice and had great food. Rooftop is great view but as you can imagine when it is hot it gets ugly quick! the rooms are small and smelt musky. the thermostats weren't working properly as it wasn't recognized room was occupied and keeping it on standby mode which got the room very uncomfortable quick We enjoyed our stay and loved the proximity to everything else.

This is an excellent hotel with excellent service. I come here for their conference rooms and…read moreevents. Its a very open and beautiful hotel. I like that this hotel is in downtown and close to a lot of restaurants and museums and places to visit. Its pricy, but I think its worth it. The rooms are nice and clean.

I thought I'd Have stayed in every great hotel in Nashville…read more. The moment I got dropped off was checked in by the wonderful graceful Laurie at the front desk . You feel as if you're steeping into a very cool place as soon as you walk in the door ! Lobby was full of very cool families. .. cowboys and cowgirls ..very classy looking bar ! The room was beautiful and more importantly very quiet . We are a few blocks from Broadway and you're in paradise ! The next morning had a great breakfast .. service food and a wonderful waitress ! Great ambience and treated my friend with Jerry with great care !! Back at hotel And had a wonderful time at the bar ! Met some interesting folk from out of town ! Bravo to Omni and it's great staff

We travel for work often and decided to do a little staycation weekend downtown. I had a small…read moreprocedure on Friday and checked in that evening for a night to myself to relax. Ordered a little girl dinner and watched tv. (Meat and cheese board, Caesar salad and a chocolate cake) The next day I decided to visit the pool while waiting for my husband to join me. It was packed! Highly recommend planning ahead and getting a daybed otherwise you may not find a spot. They sell day passes to non guests which is a bit disappointing but guest services went above and beyond to help us find a place to relax. Much needed after my procedure the day before. Service in the pool area was on point. Very attentive to everything we needed before we even knew we needed it. We had dinner at 888 that evening which was delicious but a bit rushed so we had dessert in the hotel bar. Bourbon steaks bar is actually going through a renovation so they are using the membership lounge as the bar. So we had a great view during our dessert but having breakfast wasn't ideal in the small temporary area for members. Not a huge deal-still nice -but just a heads up for everyone. We will be back once the renovation is complete on Bourbon steak

We arrived in Nashville where we were booked through another hotel but under circumstances out of…read moreour control, we had to come to KW Marriott for one night. Shana was the one who helped us upon arrival and my gosh she was amazing. So polite, inviting and overall gave us such a good experience and feel that we ended up cancelling our other hotel to continue our stay at JW Marriott for the remainder of our stay in Nashville. She really needs a shoutout by the way she treats people! Exceptional. Room was great and pool was fun too!