Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

I had a huge problem with a claim and was lead down a lot of different paths, but Kathy, was…read morewilling to tackle it. I really appreciated her time, her caring and for listening to me. Mcsweeney and Ricci have been my insurance company since I got my license, a long time ago.

This company is great. They are kind and honest. They work hard a provide great service. They are…read morenot like there competitor that is down the road ARBELLA INSURANCE! Arbella is evil and they steal your money and treat there customers like dirt! I definitely recommend McSweeney insurance over arbella any day. Go here for all of your insurance needs!!

Their service was great when I first signed up. However, the next year, when I have questions about…read morerenewal my policy, I emailed the agent who helped me to sign up several times and never heard back from her. I then call their office line - it always goes to the voice mail and I am still having a hard time to talk to a real person who can actually help me with a simple question. Very poor service. I need to find another insurance agency next year.

Great service upfront but SCAMMY on the backend. Avoid at all cost!!!…read more Cancelled my insurance in August of 2019, have the email communication and a signed doc to confirm and thought it was all taken care of. Come March, I get an automatic email about my renewal. Immediately emailed back to remind them I had cancelled last year - no response. Automatic email in April telling me I will be charged for my renewal. Called and email them again - no response despite getting an auto reply that my email triggered a service ticket that I will get a response in 24 hours. Figured they were slow to respond because of covid and followed up again earlier this week (two weeks later), again another email notification but nothing. I have emailed customer service, the account manager I worked with (Ann) and Alexis and have also left messages. Radio silent. Ive been trying to get in touch with them for TWO MONTHS to remind them I cancelled my policy SEVEN MONTHS ago and have the paperwork for it but have yet to hear back from ANYONE at Click. Currently trying to get these fraudulent charges removed by my bank. Avoid this headache, just don't bother with these guys.

Took me to long to finally leave "Plymouth Rock". I thought…read moreat first Plymouth Rock would be better and more customer oriented than my last company I dealt with for decades! I was wrong! At first they were very attentive and concerned after my first yearly payment! Then yearly with increases each year without explanations or justification ! They just send you an email with your new yearly total. And expect you to pay. Called my agent, he seemed ok but something I can not pin point but felt he made me feel I was always interrupting him but in a nice way he thinks. I did not feel he was looking out for my best interest and after I left found mistakes were done! I had on a few occasions talked to someone higher in the food chain there and got better service! I asked to change agents but I would have to start all over again even with the same company! That's ridiculous and personality clash should not have to redo everything again. So!!! I finally left totally and got another company that actually saved me 1/2 of what Plymouth Rock charged me FOR THE SAME POLICY AND SAME COVERAGE! What a shock and my new Agent Amazing! So, in retrospect Not ALL COMPANIES REALLY LOOK OUT FOR YOU! SHOP AROUND YOU WILL SEE YOU COULD SAVE HUNDREDS.

Horrible customer service!! Horrible customer service. I had…read moreto file a claim with Plymouth Rock Assurance, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed, and now refuses to contact me back to fulfill his obligations. First time I've ever had to file a claim...I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim, because the guy who hit me wanted to pay out of pocket, until the estimate came back around$2,700. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over half a dozen times for them to come review the damage, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. The estimate I submitted from the body shop has everything all itemized with full color photos of the damage, so they should have no issue sending me a check for the balance due, lessy deductible like I've asked numerous times. Absolutely ridiculous, it's been since October 2025, and the rep keeps talking in circles...doing whatever she can to dismiss my claim, instead of doing the right thing. I even emailed the supervisor, who never responded back...All I'm asking is for them to send a check, so I can be made whole again. Allowing me to use ashop and timeframe that works best for me. I did my part, I paid for my policy on time and on full, expecting to receive quality reliable service when I need it the most. I feel like I was sold lightning rods and snake oil, instead of any Assurance of insurance...my next review is to report them to the BBB and an attorney...Consumer beware!! I don't know how they are still operational when they allow business to be conducted like this. Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...Claim number 643402706234

Regarding: Paul Alves…read more After my father passed away and my mother sold her home of 48 years, Paul made an emotional and hard transition so easy for our family. Even though Paul's office is located in another state, he was there for us every step of the way. We are so thankful for his kind, compassionate and efficient help!

We had to switch auto and home insurance--and Mario Vargas walked us through the process from start…read moreto finish--professionally, efficiently, patiently, and kindly. Insurance is a foreign language for most consumers, but Mario made it painless and drama-free. We can't thank Mario and his team enough!!! Top notch service with a big heart, "just what the doctor ordered" especially this time of year. We are grateful, especially as were expecting a daunting and painful process. Mario saved the day! It is comforting to note that the whole Vargas & Vargas team is on the customer's side from start to finish--from "Hello, I need assistance with..." to "Could you explain what that means to me?" to "What are the next steps?"--with constant email and phone follow-ups and check-ins. You, as "valued customer" (as most businesses claim) are indeed valued--and never feel abandoned or left behind, or that you're a nuisance if you ask questions or G-d forbid, appear a bit "clueless" with the process. Vargas & Vargas is in full partnership with you so that it really does feel like a "united front." I can't say that of most, if not all companies I've given business to. And I suspect, nor can many of you! So, a good resolution (if you're trying to think of one) is to spare yourself the headache of insurance-searching, and at the minimum, do a thorough chat with Vargas & Vargas! Look no further. Call Mario of Vargas and Vargas--you'll be glad you did! Thank you, Mario! Thank you, Vargas and Vargas! Andy Reyes 5 stars!!! Topnotch!!!!

This IS THE WORST agency I've EVER came into contact. I actually just had one of the owners (Robin)…read morehang up on me....pathetic! They clearly don't understand the meaning of "customer service" - do yourself a favor and RUN in the other direction. Do not allow these clowns to act on your behalf or you will lose out big time in mis-managed dollars being wasted on your behalf - without your knowledge. SCAM ARTISTS THE LOT OF THEM!!!!

i have had car insurance through this agency for years... anytime i have needed ANYTHING they were…read moreextremely helpful. i recently purchased a used car out of state & they held my hand through it all... even sent someone to the DMV for me!! love them just for that alone!! keep up the great work ladies!

Lev and Victoria will work with you. They carry many insurance companies that have good rates and…read morethey will work with your situation whichever that is. They look at your case carefully and they will quote you with every company they have. They even start looking for other companies when they see that your renewal increased significantly. They're pro active and honest.

Dmitry is the most helpful guy around. Massachusetts can be especially confusing with insurance…read moreissues. Usually when I email him, he writes me back a very helpful, detailed and personal response. You'll never see that at a Liberty, etc. He is the knowledge man!

I am writing to highly recommend Patnode Insurance Agency Inc. for outstanding customer service…read more When transferring my daughter's vehicle title to Massachusetts, the staff at Patnode went above and beyond to help. Everyone I spoke with was extremely knowledgeable and caring. They took the time to understand my needs and answer all questions thoroughly. The representative I initially worked with ensured a smooth transition. But any time I followed up with additional questions, another representative was also able to jump in and provide assistance. It was clear Patnode's priority is making each customer feel supported. From start to finish, the attentive service I received through multiple staff members is what really stood out. Paperwork was seamless thanks to their guidance. Small issues were addressed promptly so as not to delay the process. Patnode's friendly, solution-oriented team clearly works hard to deliver a consistently excellent experience. I would highly recommend them to anyone needing insurance or title assistance. Their customer service is exemplary. Sincerely, Angela L.

I have used Patnode for many types of insurance policies for the last 10 years or so. This is what…read morean insurance agency should be - service-oriented and able to answer your questions when you call. As an extra-added bonus, they are a family-owned local business, which is the kind we all need to try to support as much as possible. Give them a try. You will not be disappointed. And...great location if you need to do errands or have breakfast or lunch!!

They provide ZERO services. they wont go to the rmv-- they wont even call the rmv for you. had to…read moreuse sick days to register my vehicle. had to use sick days to cancel plates. no communication, no customer service, no help whatsoever.

Recently new to town and got an insurance package with their agency. Great people, very friendly,…read moreand knowledgeable! Definitely a pleasure to do business with them. Would recommend them to anyone!

Terrible customer service. I'm going on 3 days trying to hear back from "DJ" about a commercial…read moreauto policy issue. Haven't heard word one from her. Apparently she's the one in charge here. I've been a customer of this place for 15 years, but will likely be taking my business elsewhere.

Horrible and slow. Overcharged on policy, called several times over the course of three days but…read morekept getting the roundabouts. Scheduled an appointment with someone and got totally blew off. Was told I'd get an email and never received one. HORRIBLE CUSTOMER SERVICE. Canceled my policy and went with another one. Your loss!