When I moved to the area, I was desperate to find a local insurance agent simply because the…read moreservice such companies provide is so much better than trying to find affordable insurance options on my own. On a friend's recommendation, I visited Gemini and was greeted by the ever-helpful Cathy. Because I was moving from out-of-state, and being that Massachusetts has some unusual practices related to registering and insuring a vehicle here, I am extremely grateful for the service Cathy provided. After gathering basic biographical information, she contacted an insurance company to discuss the special circumstances that may relate to my situation. Before leaving, I knew precisely what documentation the insurance company needed, as well as what the state required, avoiding numerous trips to Gemini's office or to the Registry. As an added bonus, Gemini employs someone who makes regular trips to the Registry on behalf of their customers. Being able to pick up my license plates at Gemini's office, rather than wasting hours at the RMV, demonstrates the company's emphasis on customer service and has earned them a customer for as long as I live in the state.

When in the process of purchasing my first car, a few years ago (like 4-5) ,I was forwarded to this…read moreinsurance agency by the dealership so I could get a good deal on my car insurance. I arrived there and all of the paperwork was ready for me to sign. Everything was clearly written and explained and the entire process was very quick because of that; and that's a good thing because like most people, I hate doing administrative work of any kind. More recently, after moving to Somerville, I decided to see if I could switch car insurances and save a boatload of money. I called Gemini and they took care of everything over the phone and by mail. They swapped my insurance company and found me a cheaper deal since the state of Massachusetts opened up the prices for competition. It was again a flawless process. They are conveniently located in Davis Square, right next to JP Licks, are easy to reach and professional. Just keep in mind that they aren't an insurance company, but are an insurance broker.

Chuck is awesome whenever I need his help, he is always been very helpful, I have been working with…read morehim since 1996 and dont have a single complaint. He has helped me switch insurance compainies and made the transition very smooth. granted he works with a number of insurance companies, not all of them so if you want to work with a specific company he may not have them as a option.

****The owner of this insurance agency talked me out of my Arbella policy to lower my annual…read morepremium by $100 a year. I said ok. He set me up with Quincy Mutual. After 3 years, no claims + same auto, my annual premium went up $500 a year. STAY AWAY FROM this HUSTLER. He is only watching out for HIS best interests. Ponzi Scheme style.****

Unsatisfactory level of Customer Service received by Steve McGraph, McGrath Insurance Agency,…read more Woburn, MA FAILURE TO IMPLEMENT NON-RENEWAL OF HOMEOWNER'S POLICY - No written confirmation of non-renewal as requested. Unfortunately, Steve McGraph's service was inadequate. I wrote and called to NOT renew my homeowners' insurance on multiple occasions. He did not consistently provide the basic professional service requested. Phone calls were not returned. Homeowners insurance NOT discontinued, and billing continued for unwanted homeowners insurance. I had been a loyal customer for many years. Now that I am not renewing my homeowner's insurance, I received a lack of responsiveness. He said I needed a LPR form. I contacted my new and current homeowner's insurance, and they know of no such form for non-renewal of homeowner's insurance. He should do his job and not renew/cancel my policy. It has been almost a month, and NO remedy except Homeowner's Insurance Company has sent letter which says failure to pay policy deposit is reason for cancellation NOT that I requested my policy NOT be renewed by notifying Steve McGraph many times both in writing and by phone. Beatrice Doyle

These are such kind helpful people. Finding auto insurance has been a nightmare and I almost gave…read moreup until I spoke to the owner Steve. They're so personable and made me feel like they actually cared unlike some big name insurance companies. They found me an amazing rate I didn't think was possible and I was insured within 48 hours. So glad I chose them

This agency has terrible follow up they don't return phone calls. They also will get you the most…read moreexpensive insurance and will not help you find a cheaper one pretty sure they're working on commission it's about the agency not about the people find another agency if you can they won't help you

Nilda was fast, helpful, thorough, kind, and stayed late to make sure we were insured. She is the…read moregold standard for insurance agents and so glad we found her. Thank you, Nilda!!

After being my agency for over 20 years this agency has refused to be my agent because I won't…read moretransfer my car insurance to them. I pay my car insurance annually and just paid it for the next year, even after that explanation they still refused me!

I've been an Eastern Insurance customer for years, for car insurance…read more I recently changed vehicles, and this location was very helpful in quickly getting me the paperwork I needed to change my registration and plate information over. For a $15 charge, they'll do all the change over paperwork, and save you a trip to the RMV, but the payment must be by check. I opted to go to the RMV because I didn't have my checkbook with me, but before leaving I asked the EI rep if the RMV would take a credit card for this, or if I should stop at home and pick up my check book. He assured my the RMV would take my credit card for the changeover fees and sales, but that was incorrect. (Luckily the RMV was kind and gave me a pass to come back without having to wait again when I returned with my checkbook.) Despite the mistaken information about RMV payments, I'd still recommend Eastern Insurance because their staff has been very helpful over the years I've insured my car with them.

Extremely poor customer service. I was unfortunate enough to have Neil as my contact person. He is…read moreunder the impression that all of us went to school for auto insurance. I cant recall ever meeting a more condescending/rude person in my life. At the time I was searching for affordable insurance, this was my best option. Knowing what I know now, I would have gladly paid the extra $$ to not have to deal with this guy.

I have been with Phil Glantz Agency for close to a decade. They are very courteous and professional.read more

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.