So, I try not to be this person... but here we go. I do my best to support small businesses…read moreinstead of large corporations but unfortunately we live in a time where people do not keep their word, deliver terrible products and essentially ruin their own name.
Do your best to avoid Chamoy Ricos in Shelbyville.
The photos speak for themselves but I'll elaborate. The first photo was my order... the second was what I actually got.
I did professionally reach out prior to this review and was told basically she found no error.
Unfortunately, I was extremely disappointed with the cake I picked up on 11/01/25, as it fell far below my expectations.
When I placed the order, I confirmed the pickup time would be 11:00 a.m., which was agreed to. An hour before pickup, owner reached out asking to change the time to 11:30 a.m. -- which I completely understood. I even assured her that I could come at 12:00 p.m. instead to give extra time. I am a mom of 3 (15, 5, 1), I completely get it! I arrived at 12:05 after a 45-minute drive, but the cake still wasn't ready.
When I arrived, she mentioned that it wasn't finished because of a "rush" at opening -- but there was no one there at the time, and I wasn't sure why the cake hadn't been prepped prior to opening, especially since it was a scheduled order. She kindly offered my two girls (ages 1 and 5) cake pops while we waited, but by the time the cake was finished -- nearly 12:55 p.m. -- they were restless and not feeling well, so we quickly left once it was handed over and didnt take a super good look as I was trying to prevent her helper from destroying the cake trying to box it.
What made the delay even more frustrating was that she downplayed the situation by mentioning that my daughter's party wasn't until the next day, which made it feel like my time -- and the importance of her event -- weren't valued. Regardless of when the party was, the agreed-upon pickup time was important and should have been honored, especially considering the long drive and the effort it took to accommodate the schedule changes due her lack of accountability.
When I got home about 45 minutes later, I placed the cake in the refrigerator and only took it out the next morning for the party. That's when I noticed it was extremely lopsided, the image was not what I had ordered, and the color was completely different from the example I provided. Mind you SHE sent me the orignal design as one she had done before. I've attached photos showing both the cake I received and the cake design that was requested, so you can clearly see the difference.
Initially my quote was $100. I told her i did not need a large cake with fruit or fillings and she changed the price to $50 for a smaller nonfilled cake.
Despite being clear that I wanted plain cake with no fillings, the cake was filled with hard sprinkles. Some were large and unchewable, which became a choking hazard for my children and guests at the party. The birthday girl already struggles with certain textures. Even worse than that, there were several red smoothie type straws stuck inside the cake at random spots -- not only unexpected, but they made the cake impossible to cut properly. When I tried to remove them, the cake collapsed and fell apart, making it unservable.
The icing was uneven -- almost an inch thick on one side and thin on the other -- and the image decorations were lifting off. They were supposed to be edible but didn't dissolve. The color was supposed to be pale pink but was instead coral. Overall, it looked rushed and unfinished. My daughter didn't even get to enjoy her own birthday cake, which was heartbreaking after how much excitement she had for it.
For a $50 order, this was a huge disappointment. I'm normally a big supporter of small businesses, but this experience reflected poor communication, lack of accountability, and a product that simply wasn't what was promised. It felt like the order was rushed together last minute instead of completed with care.
I attempted to resolve with owner respectfully but instead she blocked me mid conversation, so here we go.
Is it me? Am I the problem? Please share.
#chamoyricos
#labubu
#cake
#5yearoldbirthday