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    Bob Miller Masonry

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Bob Miller Masonry

    Crane services

    Machine and tool rental

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    7 years ago

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    Wesco Turf Inc

    Wesco Turf Inc

    (2 reviews)

    On multiple occasions My Company, J Courts Inc. has attempted to use Westco Turf to repair out Toro…read moreSand Pros 5020. Each time we received our equipment back something else breaks. Last week, my machine was returned for a pedal problem and a check up. At the point of return-delivery, I noticed a plastic bag and a zip tie on a hydraulic hose. I asked the driver why it was on there. The driver called Andy (my service rep)at Wesco Turf who said it was leaking. I said it wasn't leaking when you picked up the machine and at the point your shop noticed a problem.. why did no one contact me to notify of the problem. He had no response. I did not want to go through shipping it back and forth so decided to remove the hose and bring it to a hydraulic hose shop and get it fixed myself. On May 1, we put the machine back on the jobsite. After barely on for 2 minutes, the machine starts to run extremely slow and a loud pop happens with white smoke out the muffler. Proceeding with a rattling noice. My 1st thought, it just came from Westco Turf....it should be working great because as the shop manager stated during our complaint call, "they check all fluid levels and top off oil each time it is in." So my 2nd thought, check the oil. What do I find, the oil is bone dry. We contacted the shop manager again and his tune has now changed. He says the oil levels checked out fine (not that we were even given any documentation on this) , he is simply covering for his inadequate service techs. Also, he stated they had notified us of the Hydraulic leak...which was his second lie. This is our final straw. We are sending our equipment to Hector Turf on the east coast for a $90 round trip cost to replace a broken engine do to a tech not doing his job and inspection our machine properly. Service managers response to us saying we were going to tell the Better Business Bureau, the over 300 country clubs we service each year and never use them again. I'm sorry you feel that way. Taking No responsibility for his techs $3,000 mistake. I am not someone who looks for free handouts. If this were just a broken engine by all means I would take it. But I sent my machine in and trusted they would do their jobs and a multi point inspection. I expected my machine to be returned with no problems ready to go. Instead I have No oil, a broken hose, and now a broken machine that I have to fix bc of poor management. The service manager apparently is not doing his job if his workers are skipping steps. And lying and blaming the customer is no way to run a business. Wesco should be embarrassed they are running their service department this way. This place gives Toro a bad name.

    I get all my mower maintenance supplies from here. I've always had great customer service from the…read morephone to in person. The mechanics in the shop are very knowledgeable and ready to answer any questions I have.

    Bob Miller Masonry - masonry_concrete - Updated May 2026

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