In November 2021, I came to the shop to buy a new racket. I wasn't sure what rackets the owner…read morewould have in stock or how much he would have in stock but I was pleasantly surprised when I walked in. He had tons and tons of brand new rackets, even several that weren't even released yet! He thoroughly explained to me different rackets that would be good for me with my skill level and how much I play. He also gave me a 10 dollar discount because he strung the racket a week before, and he also put on an overgipe for free and threw in a new can of balls free as well. I highly recommend this place for all your tennis needs if you are in the capital region!

Ask for Terry, he's been in the business for decades and knows it ALL! And you're guaranteed to get…read morea good laugh

I was driving up the whole East Coast looking for the best value skis. I found them here, with…read moreexcellent, professional service. I got fully kitted out at a price I didn't think possible and their service was instantaneous. Would recommend to anyone.

This store is one of the coolest ski shop's I've been in. It was pretty obvious that the staff was…read morenot pressured into selling as many things as they could. One of the staff members actually talked us out of an impulse buy for our son. We were looking at snowboards and we were going to "settle" but he talked out of it. And gave us all the reasons why we shouldn't buy it. He also included his manager in the conversation. I was very impressed with the knowledge of the staff and more impressed with the honesty.

excellent bait/fishing advice from a genuine, honest and experienced bait store operator. unrivaled.read more

This is an old timer that loves the sport...gives you advice and has different variety of live…read morebaits from worms to shad to crawfish.... These mom and pop store don't exist anymore or at least are at the end but his prices are reasonable and his bait and products are great...I went to the big store up in Clifton Park the other day and bought worms they sell at Walmart and gas stations and they were half the size for same name product and half dead - they are about the money he's about the sport!

My Go to store, offers you more if you're selling, cheaper if you are buying, nice used section,…read morenice employees.

First time in to SWAT yesterday with the intention to possibly sell my gun. I had stopped at two…read morecompetitors on RTE 9 on my way there and wasn't expecting much after those interactions. I walked in and was immediately greeted by the ladies working behind the counter who told me that it would just be a minute before someone could take a look at my gun. While I waited I browsed the shop and they had a bit of everything for sale from guns, ammo, clothing, and tons of accessories. After the owner did some research and took a look at the gun he told me what he could offer for it. The offer was more than both competitors combined... He even went out of his way to explain the current market and said if I ever did decide to sell he would honor that price. I didn't end up selling, I actually bought ammo instead. In the future, no matter if its to buy or sell, SWAT will have my business.

Great customer service!…read more I purchased a pair of sneakers about seven weeks ago and was having several issues with my calves during and after my runs. I called the store and spoke with the manager, Olivia. She was extremely helpful and told me to come in at my convenience so she could see if she could help. When I arrived with my sneakers, Olivia had me go through their computer-based foot and gait screening and took the time to ask me a lot of questions about my running and the issues I was experiencing. After reviewing everything, she felt I may have been in the wrong sneaker. She gave me full credit for my original sneakers and even provided a discount on my new inserts. I left with a new pair of sneakers and, more importantly, felt like someone genuinely cared about getting me into the right product. You simply don't receive this level of customer service from many retailers anymore. Olivia made the entire process easy, professional, and pleasant. What a great experience. They have a customer for life!

Watch out! I tried to purchase a pair of Brooks sneakers that were in a section of sneakers that…read morewere on sale. At the register I was informed that mine were placed there by mistake and that they would cost me $50 more. I passed. I should have asked for the manager.

We had heard about this business from some neighbors who had tried them. We decided to check them…read moreout. The moment we entered the store we were greeted by a young lady by the name of Tyler. She spent a considerable amount of time using their equipment to analyze my wife's walking technology. She then spent considerable time asking my wife what she was looking for in a sneakers- in terms of fit and function. Tyler then brought out quite a few pair of different brands of sneakers. She and my wife analyzed each pair in terms of comfort and features. One thing that I found quite impressive was that Tyler had the discussion with my wife vs looking at me even though we were sitting together. Many other sales people in other stores tended to direct the conversation to me even though it was abundantly clear my wife was the customer. Tyler was extremely knowledgeable and personable and patient. She wanted to be sure all questions were addressed appropriately and in the end my wife did choose one of the pair Tyler recommended. This was a wonderful shopping experience and we would not hesitate to return to the Colonie store for future needs. Ask for Tyler if you go and we are sure you will also be impressed.

It's so nice to have a clerk who listens and an establishment that is capable of meeting your…read moreneeds. That was my experience at Fleet Feet. It had been ten years since I was last here, choosing more recently to shop for sneakers at the outlets instead. But I was not happy with the last pair I purchased at an outlet and desired to shop this time where I could rely upon an employee to search, instead of me, through the store's stock for what I was looking for. Vivian did just that. I explained what I was looking for, and described what features I wanted to avoid. She then retrieved from their stock several pairs that met all my criteria. After trying out all of them by walking throughout the store, I made my choice. But I wasn't finished yet. She had responded to an earlier question regarding arch support that none of the brands of sneakers the store carried had arch support. I therefore said I was interested in purchasing a separate pair of insoles that would be appropriate for my feet. She brought me to a 3D foot-scanning machine that showed the shape of my arches. Based upon that information she had me sample several different insoles that would address my needs. Once I made my choice she custom cut the appropriate pair of insoles and inserted them into the new sneakers I was buying. I got to also retain the insoles originally provided by the manufacturer. Overall, a very pleasant experience. Ten days have now passed and I'm quite satisfied with the feel and fit of my new sneakers.

One of the worst customer receiving store in Crossgates mall.! A lady from the counter walked to us…read moreand asked not to touch the display pieces.! How would a customer buy anything if they don't let them touch, feel and check a piece of art.! She was rude and swiftly took the piece from our hands and walked away.! 0 stars out of 5 for the customer receiving and service.

I peeked into West Africa Treasures at Crossgates Mall and was immediately drawn in by the colorful…read morewoven baskets. Was I looking for something in particular ?No. But there in front of me was a lovely little handmade basket with handles that could double as a tote bag. It was speaking to me. I checked the price. It was affordable especially when you considered the workmanship. Sold! The owner of the business, Justine, welcomed me and asked me if I needed any gifts. She showed me some beautiful handmade cloth tote bags which fold into zippered clutches. They came in stunning colors and would make awesome gifts for about $20 apiece. I bought two. That was fast. I gave them away as soon as I got home so I have nothing to show. They received rave reviews. Though my shopping experience began with gifting a basket to myself, I've since found reasons to return to West Africa Treasures to make more purchases for friends and family. There's a great deal of variety, including jewelry, housewares, drums, sculptures and personal care products. Justine has a second store at Colonie Center. Her prices are reasonable. I think many of the handmade items are classy. There's also online sales which can be done through the West Africa Treasures website. I bought some earrings online to give as gifts. Justine takes great care in providing excellent customer service. After I made the online purchase, she followed up to let me know when to expect the package. The earrings arrived on time and looked wonderful. They were exactly as pictured! They made great Christmas presents. Thanks, West Africa Treasures!

(Review for boyfriend): Let me tell you. On the way from Virginia to Maine for a ski trip, my…read moreboyfriend realized he had forgotten his ski boots. Fortunately, while stopping in Albany, they found this family ran ski shop that helped him out. Not only did they decide to help, they went far beyond the level of customer service he had ever experienced. They didn't just help him find boots that fit, they also made sure the boots would work with his skis. When it turned out they didn't, they pushed all their appointments aside to make sure everything worked so he would not have to wait any longer and could continue his road trip, and so he would not have to deal with it at the resort and pay extra fees. High Adventure Ski Shop, we thank you for saving my boyfriend's ski trip. I know he was slightly panicking, and Ryan, thank you for doing everything you did to make it work.

Awesome customer service. Have used for kid and adult rentals and this year purchased my own…read moreskis/boots from them. Sales person very patient as I tried on many boots. They fit great and the price beat many online venues. Highly recommended!