We had Fairhaven Floors install flooring and stair carpeting in our home. The floor installation…read morewas mostly fine, the stair carpeting was chaotic, and in both cases there was unfinished work. The owner made several promises to fix the unfinished bits, while stating that it wasn't going to be possible to properly do so, but never did come back and complete the work. Three and a half years later, I'm having flooring done in another part of the house, and the flooring guy was quite easily able to address the issues with the carpet and floor installation that Fairhaven left unfinished. Yes, I had to hire someone else to finish the job. My mistake for paying before the job was 100% complete.

If you're looking to install or repair wood floors, I'd definitely recommend Fairhaven Floors…read more My situation was tricky. The initial bid was to remove the carpet and refinish the original wood floors while also installing new wood floors in the remaining living areas. Once they started the work, though, we found that the original floors had issues and there were several necessary support beams missing, all while I was coordinating a move from Seattle and trying to be out of storage and into the house by the end of May. Mike and his team bent over backwards to accommodate me - they fit me in around other jobs, worked on weekends, helped find someone to fix the beams on very short notice and met the original schedule - all at an affordable price. They were professional, did an excellent job of communicating where we were in the process and the floors are beautiful.

We just installed new laminate in our renovated 2 story. We chose Pacific Planks laminate because…read moreit is 14.3mm thick and seemed really solid. We really needed something durable but we didn't want our floors to have that laminate flooring feel. Absolutley no complaints about the material, just where we bought it from. Pacific Planks Laminate is great! Solid, easy to install and beautiful. FLOORS FOR LESS IS NOT GREAT! Seriously, don't be fooled by the website price and don't expect any customer service from Floors For Less. Buy elsewhere!

Very unhappy customer! I took a small sample of hardwood flooring home with me from the store to…read moresee what it would look like in the 400 sq. ft. room. I was uncertain about the color of the floor but A contractor, along with the store representative talked me into buying it. Upon delivering when my product I was told I had to unload it myself! I then opened a box of the flooring and found the colors greatly varied from the sample piece I earlier brought home and realized it would not work for the setting I had. So a couple days after it was delivered, I called the store to see if I could return it/or exchange it for something else. then he tells me I could not return it! After paying $2500 for it not even a store credit ! Bad business , I advise everyone I know to not buy anything from this place

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.

Thank you to Roman and Shawn at the Nanaimo Jordan's store. After a couple of store visits, I was…read moreable to lock down a custom-size rug, thanks to advice from my designer (shout out to Black Caviar Decor), and service from these two lovely gentlemen. I really appreciate the fair pricing, and their product knowledge, and their eagerness to help me get the best quality rug to suit my budget. I can hardly wait 'til my project is finished, so I can post pix. Also - selection at this store is excellent.

I wasn't there to actually find carpet for my home , but a sample piece for my catio renovation !…read more No other carpet stores had any and most sell them or said no, they didn't have any small pieces for cheap. ( Hard to believe ) phoned Jordan's and the lady was so kind , she said she would put my name on a couple . When I arrived Shawn said . "Oh yes , your pieces are there , help yourself ". When I asked how much It was 0 + tax ! Can't beat that! So nice to finish my project , and because they are so helpful for a gal looking for a project piece I can imagine buying a whole room or house of carpet would be a pleasant experience ! So for houses big or small ... I recommend .

Highly Recommend! Staff is very professional and a pleasure…read moreto work with. Prices great, no reason to shop out of town. After sales service is second to none!! Definitely a company that puts the customer first!

From the owner: Come visit our store and view the many samples of hardwood, laminate, vinyl,LVT, cork, carpets and…read moretile. Looking for window coverings? Take a seat and browse through our catalogues, look at our in-store samples and talk to our window covering specialist.

Thank you, Rudy, and workers. The job went well. Rudy was…read moreresponsive when I contacted him, provided a quote, and stuck close to the timeline he gave me. The crew showed up on time and worked efficiently. They were careful about keeping the mess contained and cleaned up at the end of each day. The repairs were done solidly, and the bathroom looks good now-- it's functional and neat. Rudy helped me by going to Home Depot and picking up the items I ordered online for the job.

I needed a row of arborvitae removed for a deck installation. Problem was, there's really no way…read moreto get a machine, like an excavator or backhoe into the space. Two Six Six showed up with a team of guys - they cut down the hedge, dug up the stumps and hauled the whole works off. Check out the before and after photos.