I do not understand why I cannot receive a portion of my check today. When reading the paperwork…read moreits state the next business day. Why are banks so horrible at communicating with their customers but they are quick to charge you every fee that they can find

They rock!!! Exemplary customer service! They take care if their customers! I love that I can get a…read morenew debit card in the branches within - few minutes....checks as well! They exude exemplary customer service! Navy Federal is impressive!!

This car dealer is known for predatory lending and selling lemons to consumers…read more Apparently after reporting and filing reviews, they will then follow up in attempts to harass and intimidate customers for providing their experience with the dealership/business.

Shut them down! They are selling cars with bad mechanical issues! Engines, brakes, alternator, ac!…read moreHow are their cars passing inspection is the question! They're a fraudulent company!

Pros: open parking, working atms, conveniently located…read more Cons: next to a bus stop, which means frequent pedestrians hanging out in front of the bank, service can be so/so

I have stopped in this location a few times since it opened. Today, I was in need of notary…read moreservices and gave them a call. They offer notary services for Chase customers and I could walk right in! I stopped by and was promptly greeted (as always). The true 5 star customer service experience came when I was introduced to Jalyn, their Associate Banker and Notary. She was friendly and informative! She made the process smooth and efficient! In a time where everyone is on edge and distant even when it comes to customer service, she was welcoming and helpful! Thanks again Jalyn!

Do not purchase a car from this place, biggest mistake I ever ever ever ever made, the car was not…read moreMaryland inspected and the check engine light came on 4 days after I purchased it. the car started making noise from the brakes and rotors, took the car to the mechanic and found out it had an oil leak and needed a tune up. I called several times to speak to the owner with no results. I have had the car for maybe 12 days, and I am scared to drive it. I drive my other vehicle. do not buy a car from this place.

Y'all if I didn't NEED to use this place I wouldn't have. I didn't know what I was getting myself…read moreinto. I needed to rent a uhaul and this was the closest place to me. My pick up appointment was 10:30AM. I got there at 10:20 and they were just helping the folks with 10AM appointments. Apparently, the employees couldn't get in because the person with the keys was late to work. I was on a short time table so I did what I had to do. The lady helping us ate dry cereal off her desk as she was helping us. It was ghetto to say the least but in a funny way because I just couldn't make this stuff up. If you need something last minute this might be one of your only options. But who doesn't love a car rental, uhaul rental and car sales all in one building

If I could give BoA negative stars, I would!!!! I tried to transfer $50 using Zelle. The money was…read moresent to a non-existent account at Chase. When I tried to get my money back I was told that the resolution of my issue is not guaranteed! So I'm just out of my dough! DO NOT USE ZELLE!!!!!!!

Just was on hold for a simple question dealing with my mortgage. Stayed on the phone for 50 min…read morewith no one stating that there still helping me.

This was such a delightful find. I stumbled upon this place whilst Googling "coffee" when I was in…read morethe neighborhood. Capital One came up! Like huh? Never knew they had this type of place. It's cute and quaint. The customer service is friendly, engaging, and welcoming. They've created a phenomenal co-working space with private rooms to take meetings for members. I'll look forward to reserving one next time I'm in a major city.

Great place! Exploring the area and I needed somewhere quiet to focus - this cafe was up the street…read moreso I decided to pop in. It's a clean and quiet space in a busy neighborhood with plenty of street parking available. It's very modern with conference rooms and plenty of outlets for convenience (and with a separate nook for card holders). As soon as I walked in Joni gave me a very thorough rundown as well as a latte on the house for it being my first time! I thought that was a great gesture. It was fairly empty for late afternoon (2/3p) so I hung out for a few hours and then another ambassador named Mike was gracious enough to bless me with another latte on the house. Everyone was so welcoming and went above and beyond imo when it came to checking on customers. Now the lattes - the first was the iced Honey Lavender Latte. Perfect! I'm not a coffee drinker at all so I ordered this based off of my love of chai lattes. It was a little strong, but not overpowering with some sweetness to it. I got a hot Chai latte later on since the a/c was on full blast - the chai was also a little overpowering - almost too spicy tasting. If they even this out with the milk it'd be perfect. After 2 unexpected comp'd drinks and an inviting atmosphere, I can say this is a great place to hang out and get some work done. I'll return for one of their events and see if the vibe is different but for now, it's added to the list!

I am a little late in writing this review, but I felt it was important to share my experience…read more My father was very ill and needed access to funds from his annuity to help pay for medical expenses. He had an annuity through Wells Fargo at the Penn Branch location, and Mr. Robert Turner was his financial advisor. As my father's Power of Attorney, I spoke with Mr. Turner and explained the urgency of the situation. He took my contact information and told me he would reach out to me. Unfortunately, he never did. I left multiple messages with his assistant as well as on his voicemail, but I never received a return call. During an already difficult time for our family, the lack of communication and follow-up was extremely disappointing. When a client and their family are dealing with serious health issues and urgent financial matters, timely communication is essential. While I understand that not every issue can be resolved immediately, a simple return phone call would have gone a long way. Unfortunately, that level of customer service was not provided when we needed it most.

I must say this is one of my favorite branches at the moment…read more Stopped by to work on my bank account and I received excellent customer service from Milligrade. She fixed and updated my account. She deserves a 10-star for her work.

It seems as though customer service East of the river is always severely poor. Currently there are…read more12 people Standing in line with only two tellers. Very disappointed

1 Star since I was forced. Arrived at 11:30 on a Saturday to the teller line literally out the…read moredoor. I counted 15 in line and 5 being served. I needed to actually see an associate, I went around the corner to an overcrowded waiting area. No associate was seeing bankers at all everyone was serving the bankers in line. I asked the security where was the sign in sheet and he said just sit down. I started talking to other bankers in the waiting area and one said that she had been waiting for over 1.5 hours. The security was directing everyone to the outside atm. Around 12:05 after the line slowed down an associate came over and apologized for the wait and started seeing the 5 of us that were waiting in the waiting area. She tried to direct everyone to go home and use the online option. Like lady do you think if we wanted to use the online option we would have waited this long. When she realized I wasn't taking the online option she sat down and helped with an attitude. It's amazing but saddening how much different service is pending on the location. If I would've drove a few more miles to VA my experience would've been totally different.

This is my go-to location for oil changes and routine maintenance for my vehicle. The last two…read moretimes I've brought my car in, Susie has been my service advisor, and she has been absolutely amazing. She keeps me informed throughout the entire process, explains everything clearly, and is always pleasant, professional, and knowledgeable. What really stood out during my most recent visit was the exceptional customer service she provided. When I picked up my car, I mentioned a noise I had been hearing. Instead of simply guessing what it might be, Susie offered to take a quick drive with me to help identify the issue. Within minutes, she was able to pinpoint where the sound was coming from and explain the likely cause. Her willingness to go the extra mile was truly appreciated. I sincerely hope I get Susie every time I bring my vehicle in for service. Employees like her make a huge difference in the customer experience. Even with the rising costs of just about everything these days, the price for my tire rotation was fair and reasonable. Between the quality service, fair pricing, and outstanding customer care, this will continue to be my go-to spot for vehicle maintenance--unless I'm headed to Lexus.

I just bought a Toyota Camry XSE AWD using the Costco Auto Program. The process was seamless and…read morepainless. I got the deal I wanted, and my salesman, Adisa, was brilliant. He couldn't have been nicer or more professional. Took the time to show me all the new tech features. I thought things would take a turn for the worse when I met with the financial lady, but there was no pressure or annoying upselling. I was out of the dealership in less than two hours. Everything was straight forward and transparent. Highly recommend working with Adisa!