Bob and Fred's took care of my 2021 Chevrolet Traverse after being in a accident. The car looks as good as new. Very happy with the work they did and I would recommend them to anyone that needs work done. Can't speak to pricing since insurance covered it all but they kept up with insurance and walked us through every step. Great work. read more

We have been going to Bob and Fred's for a long time and they never dissapoint. They totally work with you in every way making your repair inconvenience much easier. All work is professionally done and the owners and office staff are friendly, reasuring and professional. Their repair turnover time is wonderful. We can totally recommend them to friends and family. read more

Second time having gone to Bob & Fred's for body work. They are absolutely professional, honest, and fair. My car looks new! Thanks for taking care of my car, will be recommending to friends & family for future work. read more

We have been going there for years and recommending them for so long. never again. They have grown to lack any sort of customer service or people skills. They yelled at my 89 year old grandfather. We will never go back. Good luck. read more

My Subaru met up with a pair of deer out east. Forunately the deer survived the glancing blows and I could drive home. Word-of-mouth recommendation from a family friend brought me to Bob & Fred's! Everyone in the office was friendly, reassuring, and they minimized paperwork and any contact I had to have with my insurance company. They also provided me with an insurance-covered rental car that conformed to my insurer's policy. Bob & Fred's works with your insurance company adjuster so that you get a realistic quote for the work that needs to be done to make all repairs; the obvious ones as well as the unseen damages that can be overlooked. My result is that my Subaru was returned to me looking and driving as good as new!! Great job by Bob & Fred's! Artie M. 2/1/25 read more

Great service nice people and quick quality work. They fix it once and the whole car looks like new in side and out

I lost confidence in my existing body shop and a friend suggested Bob and Fred's. I was delighted with the quote which was the most reasonable I received. The work was done very well and my car was returned cleaned to the point that there was no point in going to a car wash. Hope I never have to return but if I have to I will certainly go there. read more

Great shop with great service! Needed help and quick and they helped us out! Definitely coming back

Unfortunately, I have to update this with a less than favorable review. I recently had to have some body work done & I am very displeased. There was damage done to my hood & trunk. Anytime I've had a car in this shop they've returned it to me in like new condition. This time, not so much. The hood wasn't repainted & I was told that they didn't see a reason for reprinting the entire hood for one small spot. If I'm paying for this then I expect it do be done right. The dent is still there & you can notice a difference in color. The trunk, they did get right with the exception of the emblems. The emblems were misspelled & weren't placed in the correct area. They were placed about 3 or 4 inches lower than their original placement. I brought this to their attention & they had me leave the car there again to fix the mistake. I got the car back & while the name of the car was spelled right, the emblems were still in the wrong place & nothing was straight. It's just a shame because they really are nice people & have always done really good work on my cars. I don't know what happened this last time. read more

Bob & Fred's Collision - This is how my car came back. - Auto Repair Near Me - Bethpage, New York

I had my fathers brand new 2015 x5 M series hit in the front and someone recommended these incompetent fools. First of all, they messed the new hood, wiper set up and paint so badly that I had to go back to Frog Hollow to fix it. I had threatened legal action so I was able to get my money back. Stay clear of these incompetent fools. You will see the shady work they do read more

I needed work done rather quickly so I could get my car inspected, and these guys were great! Brought my car 8 am and by 2pm work was done. It looked great and they even painted the part at no extra charge. They knew I didn't have insurance coverage for the body work and they gave me a fair price. If you need body work done right, go to these guys. read more

The WORST customer service! When I went there originally (upon recommendation of the insurance company), I waited in the office for quite some time as there was no desk person. When Fred met me he never apologized for the wait or greeted me. When I returned to drop my vehicle off 2 weeks later (as this is when they could fit me in) I again waited 10 mins. In the office because there is no desk person or even a bell to let someone know there is a customer waiting. Fred mocked the damaged of my vehicle and told me it would be ready by the following day and to call him in the am for a time. When I called for a time I was told he would need another day and to call the next day. The following day the phone was busy of off the hook all day. Where Is my car???????? read more

They appear to be quite the scam artists. My wife got in an accident on a friday and had to have her car towed. So Bob and Fred were sent in, no big deal. Monday I call and Tuesday I sent AAA to go get my car. Tuesday morning I went in to go pay the bill. Now, I will say that I am to blame here since I just paid and didn't look at the receipt until after. But that's when I noticed some weird charges. Number of miles towed: 1.6.with first mile free. And for charges it said Each additional mile $5: Total charge $20. Umm what? Clean up $35, Clean up what? Yard $50. Yard, how so? I'm already paying $25 a day for storage! Like I said, my own fault for paying without checking receipt, but wow. Just, wow. read more

Professional, friendly, and reasonable shop that does body work to customer's satisfaction. My car was dented in several places after an accident. Filed claims with Allstate, and Bob & Fred's Collision was one of the recommended/approved list of body shops. I set up an appointment for auto body work about 2 weeks after the accident. The shop had many cars in line to fix in queue. Fred gave me an estimate that it would take about a week to get parts and make them look like new. I've visited this shop for body work twice, and both times Fred kept his word about his repair estimates. Body work was excellent. Obviously I don't understand a thing about fixing cars or anything, but the car looked new and I couldn't find anything wrong or different about the car after driving them around again for a week or two. Great shop. I highly recommend them. They keep their word, highly professional, and very courteous. read more

So I needed to have my car towed due to an accident and the police called this company because they were next in rotation. RUDE doesn't even describe the events that happened next. The driver proceeded to curse at us and refused to bring our car to the service station that we use in Merrick. He asked why the f**k we called him and he told us he was taking our car to his station. After my shop talked to him he agreed to tow it to my house that was literally down the block from the accident and charged an EXORBITANT price. VERY UNPROFESSIONAL. read more

these guys should join the circus especially bob. i had my my father's 2 year old bmw m5 sent there due to hail damage and they did an aweful job. do not go to these guys, they are incompetent, totally incompetent. the hood paint was blurry, the wiper blades didn't work, the hood was not aligned, and more crap. i took my dad's vehicle to masters collision in east meadow and did a beautiful factory job. read more

No one ever wants to get into an accident, but I flipped my car and had to pick a place. I selected Bob & Fred's just for mere convenience since I live in Plainview (the next town over). Bob & Fred's were the most understanding and helpful people I have ever dealt with! I came to get my items, called a bunch of times and they were always accommodating and polite, NEVER frustrated. They kept me in the loop with everything the insurance company was doing and gave me advice on the situation. I don't always crash my cars... but when I do... Bob & Fred's are my guys! read more

BEWARE AND IF YOU'RE SMART STAY AWAY! They are rude and do horrible work. They were so sloppy, there was paint all over my license plate. They promised me to buff out surface scratches, but didn't do it. When I showed Bob the scratches (there were 2 of them possibly a half inch in length) he went nuts, screaming at me that the job was done, when clearly it wasn't. Bob should hang up the towel, he lost sense of what good customer service is. If there was a way to give this shop a Zero that would be a kind rating for them. read more

When my car got crashed into by an uninsured teenage girl who was texting I knew right where to turn for my repairs, Bob and Fred's. They are known in the neighborhood for not only doing great work but for being really nice too. Everyone who works there is very friendly unlike some other body shops that I've experienced in the past. Not to mention that the owner Freddy is not bad to look at either, which is always a plus. Thanks for the great work guys! read more

The wife banged up the brand new mini van while on vacation. The insurance company gave us 3 auto-body shops to choose from and B&F was one of them. I checked them out on the Better Business Bureau website and they had no complaints. I also viewed their storefront from Google maps via the satellite. The place was clean and they had plenty of cars parked in their lot which means they have a thriving business. The 2 other auto-body shops were located in an industrial area and looked like a junkyard. I dealt with one of the owner which was Bob. He is a very nice man and he did my appraisal. I had damage on the bumper and driver side fender. I asked him if I get new parts since the car is relatively new. Bob said per the insurance company; I get a new fender but a refurbished bumper. He said if I could get approval from my insurance company for a new bumper; he put in it. After arguing with my insurance company for an hour and being transferred from agent to agent; the end result was NO NEW bumper. Bob saw my frustration and determined the price difference between a new bumper and refurbished bumper was only $70. He told me to don't worry I'll ensure you'll get a new bumper; I'll eat the cost. Bob said he understood my reasoning because the car was still new. There was also some scuff marks on the passenger side fender from when my wife grazed a construction cone that they buffed out for no additional cost. The car was ready as promised. The car washed, vacuumed, wheel rims Armor All, and the inside had this new car smell (don't know what he did to do that). In this world where it's somewhat difficult to find a honest professional reputable business; it was a pleasure to do business with Bob & Fred's Collision. I hoped I don't have any more auto-body damage but I least I know where to bring my cars if I do. read more

My suv was taken there after a car accident two years ago. Bob and Fred were very professional, and did a GREAT job on my car.

excellent service and quality work. Bob and Fred are totally professional. They commit to a price and a timeframe and rarely miss a deadline. Their costs are reasonable and if there is ever a problem...for whatever reason...they take care if it...absolutely no problem. They also have good relations with the various insurance companies and car rental companies and they make the entire process a breeze. read more

This is my first review although I have used Bob and Fred's for four separate occasions. I look for three things when doing business... 1. Very good work done on time. 2. Honest communication. 3. Treated with fairness and respect. I can tell you Bob and Fred's exceeds in all three areas, more so than I would hope for. I worked primarily with Fred, although I can say everyone I've spoken with was great - whether moving my car for me or answering questions. The work they do is excellent. I've been hit twice on the drivers side while parked, had a wheel rim fixed on the passenger side, and had my windshield replaced as well. Each time my car looked like it just came from the factory. They work with various rental car companies as well where you can be picked up and leave your rental car there when your own car is finished. Definitely in good hands with Bob and Fred's. read more

If I could give more than 5 stars I would. I went there about a week ago because I got a really bad stain, either from bird poop or berries from a tree on my brand new, 3 week old white highlander. I cleaned it best as possible but it left a brown noticeable stain that I could not get out. Needless to say I was annoyed. So I took it to Bob & Fred's to see what can be done, to the point I asked for an estimate for a door repaint. Fred came out to look at it, told me to hold on, went in the garage, took some liquid wax or something and was able to get it out. Thanked him very much and asked him how much. He said don't worry about it. These guys are great, very honest and would highly recommend them to anyone!! read more

Fred did a thorough inspection to find my problem. He was clear, thoughtful and fair.

After bringing them my 2014 x5 to them, they.messed up the hood,lights, body color and the hood still does not close and Fred and Bob that lugnuts are like the stooges of bethpage. The clown of clowns..go elsewhere cause these guys are the meaning of CLOWNS read more

The nicest people you don't want to meet. But if your car gets crunched here is where to go. Someone backed up in to my wife's new car and took out the driver's side door and mirror. Took it to Bob and Fred's and they made it like new again. They were professional, patient and even though they were swamped with work due to the recent snow delivered the car on time. Like I said, a great place I don't want to return to. read more

Bob & Fred's is great! Very nice, friendly people, & very accomodating to my schedule. And they do excellent work! A great local business!

After being rear ended my bumper and impact bar needed to be replaced. They did a great job and my car looks like new. While I didn't have to pay, the person who hit me did, the price was reasonable. My car was even cleaned inside and out. I can see why there was a little but if a wait to get an appointment. read more

A great auto body shop and honest.. the whole team are a solid group of skilled craftsman. Used them several times and have recommended them; always exceeded expectations. Also helps when the insurance adjusters share a similar opinion. read more

After all said and done, I am pleased with the work quality that was put out. Owner Bob is a great guy and has outstanding customer service. Any issue was promptly resolved. Would recommend this shop to anybody in need of a repair. Thanks again bob and Fred for everything. read more

This business is about QUANTITY, not QUALITY. Car had severe sanding scratches, fisheyes in the clear and overspray EVERYWHERE. Brought the car back to have them polish out scratches. They removed most of the scratches but burnt the paint of my roof molding in the process. At this point I wasn't about to bring the car back a THIRD time to have them fix the remaining mistakes. I took it upon myself to scrape the remaining overspray off my glass and mirrors. For $7300 worth of repairs I was GROSSLY unsatisfied. Maybe the owners should actually keep an eye on the work that leaves their shop instead of just pushing repairs out the door without knowing the quality. I suppose it is also possible the are aware of the quality and are okay with that. If that's the case, then the problem is even bigger. read more

When I was in a rear end collision, I figured I would go with the local business to have my repairs done. Big mistake. After keeping my car for a month with no calls, I questioned when I would get my car back. They told me they were waiting for payment and basically held my car hostage until they got paid from insurance (not mine, the other person's insurance paid everything) When I came to pick up my car, it was covered in scratches on the roof, doors, sides, and more. There was a gauge in the spoiler that was not there before. I was spoken to in a VERY rude manner by Fred Sr. who accused me of giving them a "jerk job" to get my car prettied up at their expense. Fred Jr. told me he was 100% sure the scratches were from snow removal. I went home and asked the insurance company to forward pictures that were taken. Lo and behold, there was my broken bumper atop my car! Another photo showed work materials piled up on my roof 3 to 4 feet high! They attempted to fix the imperfections, but after 2 visits to inspect the work I just took my car so that it wouldn't be damaged any more. So when I came in to pick up the car the final time, after making me wait 45 minutes, they told me that I had a "betterment fee" from the insurance company. Apparently it was initially 10%, but when they called to complain it was raised to 19%. I was not paying any of it. I had to call the insurance company and scream at many people (I was pretty enraged at this point) to get the fee cancelled. THEN when I came to pick up my car I was charged $85 for a new battery! STEER CLEAR! read more

Save yourself from future issues later on. I went to Bob and Fred's because my neighbor recommended them. I had damage done to the front bumper and fender two years ago. I immediately got it fixed by Bob and Fred's. They got spray paint on the bottom of my windshield, and the front bumper was an after market bumper so they made there own holes to make it stay. Now I have rust starting to form on the front bumper where the holes were drilled and along the side of the fender. Make sure when you go to a body shop, that they are going to use OEM parts on your car. I learned my lesson, so please do not let this happen to you. read more

Absolute crooks. On the Town Of Oyster Bay Police Towing list and overcharges and does not follow the rules. Picked up car from accident and had my shop pick up car same day and charged him over $400.00 to get the car and demanded cash. read more