My experience with Boaters World Marine Centers in Bradenton, Florida, has been nothing short of a nightmare, beginning with the purchase of a boat in 2023. The owner's son, who served as the salesperson, lacked essential knowledge, resulting in the sale of the wrong boat. Regrettably, the dealership, seemingly protecting the owner's son, refused to take responsibility and instead shifted blame to the manufacturer.
What was intended as a thrilling family weekend toy turned into a prolonged ordeal, with the boat spending a staggering 8 months in the shop within the first 11 months of ownership. The frequent changes in management have created a chaotic environment, leaving employees uncertain on how to address issues.
Particularly concerning is the behavior of Stewart Thompson, who holds the position of President but consistently hides in the background. This lack of accountability became evident when issues arose, and his team resorted to strong-arm tactics rather than addressing concerns professionally. It's disheartening that public disclosure was necessary to prompt any form of resolution.
To compound matters, the dealership ran my credit report without authorization 11 months later, leading to significant consequences for my family. Despite my status as a business owner and active involvement in the city council and reputable boating community boards, seeking an apology and compensation for the 8 months without access to my boat was met with dismissal.
Stewart Thompson's leadership, or lack thereof, sets the tone for an unreliable and untrustworthy team at Boaters World Marine Centers. The manipulation of reviews to highlight only positive experiences adds to the deception. I requested compensation and a public apology, hoping for a fair resolution without resorting to legal action. It's unfortunate that instead of acknowledging their errors, they seem intent on strong-arming me into silence.
Furthermore, the appointed GM, Eric, has contributed to the continued lies and hurt caused by the dealership. It's disheartening to witness a manager consistently blame coworkers for issues rather than taking responsibility. If Boaters World Marine Centers aims to rebuild trust in sales, finding professional solutions and resolving matters should be a priority for Eric and the entire management team.
Their executive director of operations, Pat, has attempted to intervene at the 11-month mark, trying to resolve the problems. However, it's too late. This dealership is not to be trusted. Pat knows what I have requested to make this right--take the current boat with unknown issues back and give me what I had originally thought was purchased, or compensate my family for the damages of non-use of the past year, including the down payment. Along with this, a public apology that everyone can read and see will demonstrate to others that Boaters World Marine Centers wants to do the right thing in the community.
Moreover, it is crucial that Stewart's son and other family members learn the products that Boaters World Marine Centers sells, ensuring that all employees, whether family or hired, are treated as equals. This treatment should extend to the resolution of customer issues, allowing hired employees to address problems without the threat of their jobs. read more
