I am extremely disappointed in the lack of compassion and business professionalism with BoatBookings.com and would absolutely recommend extreme caution before using them for any charter. They are in their office in the UK and seem to be unaware of the boats they are chartering.
I contacted BoatBookings.com in early August 2022 inquiring about booking a boat / catamaran for a 50th anniversary trip with another close couple in April 2023. I contacted BoatBookings.com mainly because they offered a pick up location at Scrub Island in the BVI.
We were guided by James Teague to a late model catamaran that he affirmed would be perfect for our trip. I have chartered boats (mainly powerboats) for 35 years from the BVI. I sent the wire to BoatBookings.com for 50% of the total charter cost in September 2022. I was booking a private water taxi from St Thomas to Scrub Island in February 2023, and the water taxi company advised me that there were no boats from BoatBookings.com and Dream Yacht Charter in Scrub Island as they had moved in the Fall of 2022. I contacted James Teague and he said that he would have to check with his contact at Dream Yacht Charter as he knew nothing of them moving the fleet from Scrub Island (4 or 5 months after they moved).
I spoke with Dream Yacht Charter and they advised me that they had advised BoatBookings.com of their move in the fall of 2022. This to say the least was difficult for me to adjust, but I changed my plans. I arrived at Dream Yacht Charter the day of the pick up and it had not been communicated to them that I was to depart the same day. The manager, Richard at Dream Yacht Charter was accommodating and got me a quick walk through. I discovered that day that the boat had no air conditioning (and no generator). Our group is all in our 70's and no ac is not an option.
The people at Dream Yacht Charter were very understanding. They accepted the boat back, and we did not use it. Richard requested that I reach out to BoatBookings.com and request a refund. I have asked for consideration from BoatBookings.com and they have refused to consider any refund.
One only has one 50th anniversary in ones life, and BoatBookings.com is unfit for business. read more