We did the Warner Brothers Studio Harry Potter tour and had a terrible experience--zero stars! We…read morewere among the first on the bus and were told to sit upstairs, even though we were the first pickup and others who boarded later at the second stop got to stay downstairs. The upper level felt like an oven with no air, despite it not being a particularly hot day. Everyone was trying to adjust the vents, and one woman even went down to tell the tour guide it was hot. He came up and agreed, but nothing changed.
They were incredibly unorganized, holding us up at the second stop while figuring out where to seat people. I think they even split up a parent and child behind us because when they were making people change seats, I heard a lady say "she's only 6 years old!". Why not just assign seats???
We left late, and the guide assured us they'd adjust our return time, but they certainly did NOT. Instead of the advertised four hours at the studio, we got off the bus at 2:50 and had to be back by 6:20, losing a full 30 minutes. They took forever letting people off the bus, letting the group that came on 2nd get off first, while we sweated upstairs. When I got off and complained about the heat and the time, the male tour guide was very rude, sarcastically telling me to "come back after four hours," implying we'd be left behind. I mentioned that the lady tour guide made an announcement saying "don't worry, your time will be adjusted so you will have the 4 full hours", and she said, "the time has passed". I have no idea what that means. The male tour guide denied it was hot, claiming some people said it was cold. I seriously doubt that. Maybe it was cooler downstairs, but we baked upstairs. Cool air didn't start coming through until we were nearly at the studios. If you read older reviews, which i should have, you will see this is an ongoing problem with them.
Because of the sweltering ride, my husband got car sick (which he never does) and couldn't do the tour, staying near the entrance to rest and drink water. I took my kids, including my adult son with autism, and we rushed through everything, worried we'd get stuck and miss the bus, giving us more stress he didn't need, If you love someone with autism, you know what I mean. The studio itself was awesome, what we got to see of it.
Funny, on the way back the air conditioner suddenly started working so they made everyone suffer in the heat for nothing. All of a sudden, they were also able to open the sunroofs on the top of the bus to get air, and as they did, they were hitting tree branches and pieces of the trees were falling on people's heads that were sitting there.
The driver drove like a maniac and stopped short several times. And to finish the lousy day off, the bus hit something and the side mirror broke, and we were dumped at the side of the road with no explanation to use upstairs, nowhere near where we were supposed to be let off, so we had to pay even more money on a cab to get back to our hotel. I suppose I should be happy that he didn't hit something closer to the studios, because I'm sure they would have dumped us there too without a care.
Go with any other company or just go on your own. I wish we did. Stay away from this company!