Pam is incredible! Fast, thorough, goes through everything with you and answers all questions you…read morecould possibly have. She is so thoughtful and detailed and helps clear up any confusion that comes with traveling!

Pam planned the most amazing trip to London and Paris in August 2024…read more She does everything so perfect. She is planning my trip in November 2024 to Europe, again. I don't know what I would do without her, SHE IS THE VERY BEST, Maureen R. Agius

My wife and I decided about a year ago to go on a cruise (1st cruise) for the both of us. Not…read morereally sure how to navigate the Princess website ourselves, we decided to reach out to a travel agent, we came across Julian @ Jules Getaways and we are happy we did. Julian took over from where we left off on the website and made all the arrangements for us. Valentine's Day we set sail from San Francisco on our way to San Diego and Ensenada and then back. The trip went off without a hitch, excursions were booked through Julian as well as upgrading to Princess plus on board the ship. Julian made sure we were well taking care of through the entire booking and was able to answer questions clearly and concisely when we asked. We will use Jules Getaways again!!

Julian, helped plan a bucket list trip for two sisters and one husband and a brother. We went to…read moreEurope on a ship cruise then on to other countries. It was involved, as each of us wanted different things. Somehow Julian managed to get everyone's wish list complete. Nothing short of a miracle. He was able to organize an itinerary on a phone app named Jules Getaways for each person making it super easy to travel. I trust Julian completely. He is a KIND and patient wizard.

After being a customer of Sonoma Travel for over 20 years for our big trips, my wife and I will no…read morelonger be using their services. This last time was to plan our bucket-list trip to Fiji - 7 nights, split between 2 resorts We were working with the owner. The core issue is that she has continued to refuse to explain a significant price hike on the last itinerary she sent us. Basically priced 6 nights at 1 family resort as costing more than 7 nights split between 2 high end adults only resorts. We did NOT book our trip with Sonoma Travel, and do not plan to use her company again.

Let me say.... The worst services ever. Not surprised to see three 1 star ratings. Debbie was in…read morecharge of our Hawaiian vacation. We booked about one year in advance because there was 12 of us - and we finally got a confirmation email about a month before we left. One of the names was a family member that wasn't even traveling with us. Actually it was my sisters first name with my last name. That person doesn't even exists. So a last minute change cost more and screwed up all the flight seating. She booked the 2 year old in an exit row, and when we told her that we don't think a 2 year old can be in an exit row she said "it's not a big deal" well- when we got to the airport we had to change all of the seats around last minute because - as we said - a 2 year old can't sit in an exit row. We asked her to book us a luau, and when she hadn't yet booked it a month before we were leaving... We decided to book it ourselves. When telling her that we booked it, she said "oh good, I haven't done that yet" So we booked our luau, we changed our names on the flight, we changed all of the family members seats on the flight... What did Debbie do again?

Our family summer getaway to Sonoma wine country was even better by having the good fortune of…read moresnagging Charles Meyer as our driver and tour guide. Charles was prompt, reliable, and added great depth to the enjoyment of our trip. It was more than just tasting wine, it became an immersive experience in the history, culture, and lifestyle of the valley and area through Charles' knowledge. He suggested a winery that was a personal favorite and it ended up being our favorite visit! We cannot recommend Charles enough.

Soooo we're long overdo on this review but we've been to Napa/Sonoma twice now and both times we…read morewere lucky enough to have Charles Meyer as our driver! Charles is punctual, kind, professional, knowledgeable of the area and an absolute gentlemen. We worked with him on our honeymoon and then again two years later. We even recommended him to another couple that are friends of ours and they had nothing but good things to say about him. Thank you so much for your hospitality and for always taking care of us. We always enjoy our days with you and love that we can stop and eat lunch together at the local places. We appreciate you very much and look forward to seeing you next time! All the best, Jeff and Susie Gruebele from Florida.

Great, personal service. They planned my 5 week, 3 country trip perfectly. Thanks, to their…read moredetailed advice, we had an amazing experience.

Due to covid they said their location was closed but that the agent could help me from her home…read moreover the phone. Her name was Pat, So I began to give her details of what I wanted on my solo Trip I needed help planning to Alaska. She said to follow up with an email which I did. A week went by, no answer. I emailed back to ask how things were going and she acted like she forgot about me so I reminded her of all we talked about and she said she would work on it. In short, I wasted a month getting no answers, no info, and never a single call or email back. What a waste and now I have gotten no where closer to my trip. Why can't people just do their job or if they can't help you, tell you so you don't sit waiting! Total disorganization and unresponsive. Don't waste your time like I did!

Jose arrived early, patiently waited as our flight was a bit delayed, was very helpful with our…read moreluggage, navigated the trip very effectively, was very polite but not excessively talkative. Ben was also very responsive e and helpful with the booking process and again when I was not receiving the confirmations. Highly recommend Pure Luxury Transportation.

Had a great experience w Kevin Jones at Pure Luxury. He was on time, professional and overall great…read moreexperience. Highly recommend the company and Kevin. He even shipped back our AirPods we left in the car. Top notch.