BMW manager Josh Luna, verbally assaulted me in his office due to him allowing work to be done that's was never supposed to be done on my vehicle. And then tries to say we owe for the cost of the repairs that we again didn't ask for and was caused by the technician during the recall. All this just for them to do the repairs they did for free and still demand we pay for the labor that once again we never asked for and didn't even need until they damaged the vehicle. read more

My wife and I were sick of the Subaru service and multiple missteps in service. My wife warned them, we'd get rid of our 2021 Subaru Ascent Limited, which was a great car, and go else where. After they forgot coolant for the car, we were done. My Great Uncle got his 2024 BMW X5 sdrive, and we fell in love. He told us to go see Xavier. Xavier did an awesome. He welcomed us and delivered true customer service, that you can only get at BMW. He wasn't pushy at all, which allowed us to do our thing and test drive. We purchased the 2024 BMW X5 xdrive40i. Purchased in October and ZERO regrets! This car is faster than our 2003 BMW Z4 and the technology puts almost all other brands to shame! We absolutely love our car and hopefully will do well for us years to come! There is only one Ultimate Driving Machine! *Go see Xavier, grab a wonderful coffee from their gourmet machine and join the family* read more

BMW - My 2024 BMW X5 xdrive40i - Auto Repair Near Me - Santa Maria, California

For longer than I can remember I've done business with this local BMW dealership. 5 BMWs I personally bought and 2 VW my daughter purchased, not to mention several referrals.....I will now never return here again. This has not been an overnight occurrence but rather over the past year or more the service has slowly dwindled away. Today though was the final straw. Tyler the service guy was beyond rude and degrading. Called before I came for a simple tip off on oil and was told come on in. This is something I've been able to do in the past when my oil light has come on in between oil changes. Not only here but even at other BMW dealerships when I've been out of the area. Not only do they no longer do this, but they treated me like I was an idiot for asking. I was told to buy it at the service desk and they would charge me to put it in. So flustered I went to service desk to even ask what kind to buy. After asking Tyler refused to even get up and help. It took 15 min to even figure out what to sell me. Bought the oil and took it home to do myself. PTL for google. I'm not a car person this the reason for buying a higher end car that normally comes with superior service. Needlessly say it will be the last dollar I ever give them. After looking in my manual and online it literally took 5 min. Covid has created not only laziness but a lack of customer service. By the way no shuttles anymore if you drop your car for service. Better walk home.....as they've let me do in the past as well. In fact they almost act as if it's an inconvenience to take your money. Most of the good employees are gone now. I found several up at Mercedes in SLO. They knew the meaning of taking care of a long term customer. Joe was one of their last good folks left and today unfortunately I learned he too is gone. So sad. I'll be taking my business North from now on. Hope that $13 bottle of oil was worth it to you. read more

BMW - Did it myself.....and you should too! - Auto Repair Near Me - Santa Maria, California

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FOOD: N/A SERVICE: 5 VALUE: 4 AMBIANCE: 5 I was searching for a car on Autotrader.com and I came across a car with the options I wanted at this dealer. I made first contact via phone and I talked with Jorge. I asked him about the car and I told him about my possible trade. He said he would get back to me with some numbers for me to consider. We went back and forth via text message, then his Sales Manager, Ali, got involved. I told him what I wanted for my trade and I said that I wanted to pay only MSRP. We came to terms, he emailed me a credit application and said that he would hold the car for me without a deposit. We made arrangement to drive down the day after Christmas to pickup the new car. On our drive down, we texted him our ETA. When we arrived, the car was ready. We had to go for a bathroom break, then we showed them my trade, then we went into the finance office. Their finance office is really high tech, everything was done on a huge desk like monitor. There was no pressure to buy anything else. From arrival to drive away in the new car, less than 1 hour! We have never had such a pleasant car buying experience! read more

I first used Santa Maria BMW last year to diagnose the motor on an engine from a BMW I had bought at BMW slo. Turns out BMW slo had sold me a car with a bad motor. You can see my review at their Yelp page. Don't go there is all I can say. Santa Maria BMW was very helpful on my first visit and now that I have a new motor in the car I am using Santa Maria BMW for my maintenance needs. Santa Maria BMW's prices are much more reasonable than BMW slo and they are happy to work with me to accommodate My needs. Whether you're buying a car or getting maintenance done I would recommend BMW Santa Maria. It's safe to say that when I'm in the market again for another bimmer I will be shopping here. read more

BMW - This is not the car involved in the review, this is just my E36 Motorsport edition in front of marigolds is all ... - Auto Repair Near Me - Santa Maria, California

Service Manager, Evias, was very professional and managed service and warranty issue without hassle. All work done as promised and on time. Would gladly have given 5 stars but getting a callback for appointment took 4 tries. Recommend for BMW service in central California. read more

Terrible service. service writer was not on the ball at all had to contact him for updates on my car. Then they still didn't fix my car it's still broken and they charged me an arm and a leg for doing nothing to fix my car. read more

I rarely go to dealerships to service on my car, but BMW in Santa Maria is absolutely wonderful. Eric has been my service representative for over a year, he is so polite, welcoming & knowledgeable. I am forever grateful to Eric & the service staff at BMW of Santa Maria for taking such excellent care of me & my BMW with their quality of service & reasonable pricing. H. Borgatello read more

Once again Jon Shafer does it again!!! Came up from San Diego to get now my third total car from Jon (second in just over a year), and couldn't have been more thrilled. Getting a car can be both thrilling and agonizing (the excitement of getting the car but the downside of dealing with haggling and finance). Well, Jon and his team make it as painless as possible and actually very enjoyable. read more

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This one of the best experiences I've had at any BMW dealership. I have owned multiple BMW's over the years, mostly in the LA area. Many dealers there seem to adopt an arrogant demeanor with little concern to customer service, as if they're doing you a favor talking to you. This dealership is different, they listen to you, hear your concerns, answer your questions and treat you with respect. If looking for a BMW in SLO County, drive right past the other dealership in San Luis Obispo that has adopted the LA model, and call Cameron Love, he will take care of you. read more

I was in the market for a 2022 BMW 430i convertible and live in Los Angeles county. I used CarGurus to find all available cars in a 200 mile radius and reached out to all BMW dealerships in Los Angeles, Orange County, San Diego and that is also how I found BMW Santa Maria. Most dealerships were selling cars above sticker price, did not have cars in inventory, and were not responsive with my requests. When I called BMW Santa Maria they had multiple cars in stock, and I quickly got connected with Edgar Martinez. Edgar was friendly, timely with his communications, and helped me get a great deal on my new BMW. The dealership is about 3 hours away from Los Angeles and they even delivered the car to my home at my convenience. Overall I recommend BMW Santa Maria because they had the inventory, best price, had immediate response time, and were appreciative of my business. I will be recommending Edgar and this dealership for anyone in the market of a new BMW. Other BMW dealerships seemed to be focus on making a quick buck while the market was hot but Edgar at BMW Santa Maria understands the value of a lifelong customer. read more

We recently purchased a BMW X3 M40i. We decided to test drive and then buy from Jon Schafer at the Santa Maria BMW in California. He was incredibly helpful and made the car purchase easy and fun- not something I've ever associated with the process. He was easy to reach via text and email. Answered all of our questions in a timely manner. He is passionate about BMW which shined through in his communications with us. Jon and his team was also able to get all of the required DMV paperwork completed for us so that we didn't need to make a trip to our local office with a new baby. He was also able to set us up with BMW performance center delivery in North Carolina which was a great experience that included a one on one intro to the car we purchased, a factory tour, driving experience, hotel stay and dinner. We highly recommend purchasing your BMW from Jon. You will not regret it! read more

This dealership exceeded our expectations in every way. Fabrice, Jon, and Jesus were all fantastic. They worked hard to get us what we desired and made sure we left with no doubts about whether or not the decision to move there was the correct one. We will definitely go back there for any future auto purchases and recommend them to anybody trying to buy a car. We are so happy with out new car. - Cesar and Jessica Rodriguez read more

One star because zero is not an option. Purchased new tires and paid for an alignment for our Volkswagen. They installed tires that were nearly 3 years old. They immediately wore down. Less than 5k miles. Spoke to GM, he said he would look into it. He did not. Passed it along to someone else. I was told they would offer a discount on another set of tires. No thanks. Horrible leadership and zero accountability. Don't waste your money. read more

This is for the salesman part because I never bought my car here for a reason since the dealers are snobby and think otherwise , but mainly this is for the Service dept.. two staff on service dept are great , but this is for the "actual work " being done to your vehicle (and a vehicle you pay 40k at the least and expect better service) I get from the service department. I seem to doubt they fix or changed the oil in my car.. nothing is ever resetted in my dash as if there's still ongoing issues with the car that I brought it in for. I always gotta Bring it back so they can reset it , but this time they took less than 1 hr and called me to tell me my car was done. Yet my cars status on lights says otherwise. Paid 120 for an oil change, I am starting to doubt it was even done. They NEVER, NEVER have loaner cars for you. You Gotta book it what seems 2 months ahead. They sure are "limited" on cars to loan when they are a car dealership. That's the most ironic thing I ever seen from a BMW. There's times I've left my car an ENTIRE work day. No loaner car?? Sure , well I guess I twiddle thumbs all day??? I highly do not recommend this service dept or dealership to even an enemy if I had one! read more

I will never, and I repeat never, purchase another car from this dealership again. Last year, I purchased a new BMW X1 and several months later a used X3 from this place. The X3 had a terrible sound coming from the back brakes. After taking it in to have repairs done on the brakes, I was told by the service department that there was nothing they could do. I was told by the rude man with the mustache in the service department, before he even listened to or examined the car, that it was normal and not to expect BMW to do anything. This car only had 11,000 miles on it and was still under warranty. There was something clearly wrong with the back brakes. The screeching sound was terrible. I took the car to a reputable BMW mechanic in Arroyo Grande who examined the car and told me I needed new brakes. Well, $840.00 dollars later and with new brakes, the noise disappeared. This repair, the car was still under warranty, should have been done by the BMW dealership in Santa Marie. Stay away from them. They did not honor the car's warranty and do not stand by their product. Bad business practice. read more

I live in San Diego but when I was looking for an M2 Competition for Euro Delivery, I found Jon Shafer a cut way above the others. He kept me in the loop every step of the way, even as the pandemic raged and BMW shut down and then back up again. We had to abandon the Euro Delivery, and I'm actually glad. My wife and I got to pick up the car in Santa Maria, and they really rolled out the red carpet for us. Fabrice patiently went through all (and I do mean ALL) the features of the car (our test drive had been several months prior) and helped me set up my phone so we could hit the ground running. He gave me his card and told me to call him any time if I had a question about anything. BMW Finance gave us a great 0.9% loan, and Jon even helped me apply some Trakk Tape for the long ride home to San Diego. I feel really fortunate to have met Jon and the team at BMW of Santa Maria and will look them up the next time I'm in the market for a BMW. read more

BMW - undefined - Auto Repair Near Me - Santa Maria, California

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Went in for a pre scheduled appointment to have an open recall on my bimmer taken care of. Service advisor Erick was great and displayed outstanding customer service skills. Shout out to him. I returned in the afternoon to pick it up with no issues. They completed the work the same day, and accurately answered a few technical questions I had about the recall work that was done. I was pleasantly surprised to find that they even took the time to wash my car, even though it was recall work. Picking up my bimmer all cleaned and washed definitely made my day, and I left their lot feeling real good. The surprise complimentary car wash was a great professional touch. Thanks Erick and staff. Much appreciated. read more

I truly cannot say enough good things about Jon Shafer and BMW of Santa Maria. Jon was a great from my first email to showroom delivery. Truly flawless service. I wanted something hard to find in this pandemic chip and auto parts shortage, and Jon found it. He was upfront and transparent about the deal he could do for me from the outset and delivered it. He worked magic getting me a build slot for my perfect BMW X4, and answered all of my questions along the way during production and up until the delivery truck arrived at the dealership. (Jesus in finance was great, too, when it came to signing the paper work). Everything happened exactly as promised. And eventhough I live in LA, it was not that hard to get to, and the drive home through part of the Los Padres National Forest was perfect for getting to know my new ride. Thanks! read more

Had an issue today with my 335d the oil pan is starting to wear out (unfortunately it's aluminum) and it started to leak. Eric at the service department was very professional and helped me figure out options to get my new oil leak fixed because replacing the whole oil pan is very expensive and also the parts aren't even available due to supply chain issues. Eric was able to get me in and set me up with a sweet loaner vehicle because I had to work the next day and they needed my car overnight. They fixed the leak and got me on my way for less than $400. Thanks! read more

I negotiated a deal with them, and filled out the BMW credit app. They called me and said that they have sold the car to someone else, after they had committed the car to me. Very unprofessional. I have never had this happen before. Do not buy from them. read more

I just came in to buy wiper blades, intending to figure out how to put them on myself at home and not only did they install without me even asking, they also washed my car! It was much appreciated and is that extra customer service that I wasn't expecting and therefore appreciate even more! Will definitely be back! read more

I just purchased a BMW X5 from BMW of Santa Maria. Joseph the salesman and Jesus who does the contract paperwork, were both friendly and professional. Both were a pleasure to do business with. I do highly recommend this dealership and am happy there was no need to go outside of Santa Maria to purchase my new car. Thanks guys! read more

Jesus and the team at BMW of Santa Maria were AMAZING! I live in the Bay Area and the BMW dealerships out here do not provide great service. I was able to negotiate a great price for an X5 over the phone and they reserved the car X5 for me. I drove down on a Saturday and picked up the car without any issues. Jesus, the sales manager, and finance people were all very very nice. This dealership cares about customers and they go above and beyond to take care of the consumer. This is the 6th BMW I've purchased and the best buying experience so far. read more

I just bought a 2019 530E, what an awesome machine. The service staff, sales associates, finance managers and every single employee we have encountered during our four years with this dealership has been better than expected. All Employees answer the phone, greet you at the dealership and actively work to solve your maintenance issue or answer a question professionally and politely almost like Disneyland (I used to work there so I would know). The purchase of my 2019 BMW was an amazing, professional, great price process with zero hassling. Between boats, cars, RVs etc. This was absolutely my best purchase experience. Could not have had a better experience or recommend more highly. read more

Sheldon and Ali are the BEST! I'm not easy to deal with but they are always very patient with all my drama. I got the car of my dreams and I never thought it would happen. But they did it! Now I'm a proud owner of a Z4M! On top of the sales dept. the service dept. is just as good! Thanks every one at BMW of Santa Maria for making dreams come true! read more

BMW - BMW of Santa Maria making dreams come true? - Auto Repair Near Me - Santa Maria, California

These guys nailed it! Luis was on it from the start and was able to help us get the car we were looking for with phone calls and text messages since we live 3 hours away. The staff was responsive and willing to help at every turn! They had the car ready to go when we showed up and made the process simple and seamless. read more

Salesman: Joseph Murguia Finance Manager: Jonathan Zarratee Sales Manager Rudy Correa My wife and I went to look at a truck and ended up buying it. Jonathan met us outside and took us straight to the truck and let us take it for a test ride. He was knowledgeable about the vehicle and had great customer service. Rudy worked with us on the price of our trade-in and the price of the vehicle to get it to a point I was comfortable. He was also able to work in a good deal on the warranty. Jonathan was helpful with all of the paperwork and working with us on getting the vehicle that night (we froze our credit and didn't unfreeze it because we weren't expecting to buy that night) All of this is typically expected...What set them apart is that their customer service didn't end after the sale. It did require a bit of a nudge to remind them what we needed but they always followed through. They located the second key, retrieved all of the specs for the vehicle (I was looking for the towing capacity), and said they would get us a front licence plate carrier at no-cost (still waiting on this one...more nudging). They were very accommodating to my pregnant wife and 14 month old child during the entire process. The ONLY negative of my experience with BMW of Santa Maria is they advertised the truck with larger trailer mirrors (they usually run $250-300) and I liked them because I tow a lot. The truck did not have them on there, though. When I asked Rudy about it he said something about the quality check of all of their vehicles and they probably had to remove them for that reason. Between the ad going up and use buying the truck in a couple of days...they somehow managed to get the OEM mirrors with matching paint. I have a feeling they put the trailer mirrors on there to make the truck appear larger in the advertisement. This was somewhat irritating but it didn't kill the overall satisfaction. The photos are attached of what they advertised and what I got. They will take care of you if you go here. It may require some nudging to get stuff done, but they work with you. read more

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Picked up my brand new 2021 X5 45e from Jon Shafer at BMW of Santa Maria last Friday. I bought my first BMW from him over 20 years ago and his commitment to providing excellent customer service hasn't diminished one bit. I highly recommend Jon as he has a passion for the brand and willing to go above and beyond for his customers. Will be coming back to purchase our future cars from him. read more

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I recently bought a brand new BMW X3 for my wife! My experience with the dealership was very positive! My salesman, Joseph, was knowledgeable, honest, patient, and very easy to work with! The car was a surprise birthday gift for my wife and Joseph volunteered to deliver it with a bow on top! My wife was thrilled and surprised! I highly recommend the dealer and especially Joseph!!! read more

Another great experience from BMW of Santa Maria. Armondo continues to exceed my expectations. I called my salesman Joseph on the weekend about an issue with the car I purchased and he got with the team there and took care of it. Keep up the great work! read more

I have a vehicle with a current airbag recall. I have been in touch with BMW of Santa Maria for over 3 months. I followed up every 2 weeks and was told the part was unavailable. I am a tenured member with the BMW Car Club of America and work with several BMW independent repair shops. I noticed that several people with similar vehicles where having their airbags replaced with no mention of a backorder. I decided to call BMW of North America. I was told the airbag is available and BMW of Santa Maria was looking at an old part number which had been updated. BMWNA went above and beyond to email the dealership with the new part number and ask them to order the airbag. BMWNA then set me an appointment 3 weeks out even though the representative said 1 week would of been sufficient to ensure the airbag was ordered and had arrived. After making babysitting arrangements, taking a day off of work and driving 30 minutes each way, I arrived for my appointment. After going through the entire check in process the Service Advisor decided to check if the airbag was there. Glad he did because it wasn't. Both SA's working apologized and I was told the person that handles airbags is on vacation. I called BMW of North America back. They left a message for the case manager that helped me originally. She called back shortly and let me know she researched the issue and has all of the screenshots and sent emails to the dealership. She let me know that BMW of Santa Maria dropped the ball and did not order the airbag. I am disgusted with BMW of Santa Maria. I am a General Manager for a large business in San Luis Obispo. I am actively involved in the BMW Car Club of America and in the Porsche Club of America. I am an Instructor with Tire Rack Street Survival and BMW Car Club. I am a Michelin Tire Ambassador. I am also a Concours Automotive Judge. I will ensure that anyone inquiring about a vehicle in regards to Service or Sales does not go to BMW of Santa Maria. I will also be reaching out to Roundel magazine as well as some contacts I have made through National. Today my time and money was wasted and due to that investment I will see this issue through. I will not return to your dealership and please don't leave a fake please contact me message after this review. You have my contact information and if you were interested in reaching out to me you would have already... read more

Misleading pricing, ZERO follow-through, awful customer service, dirty sales techniques and pathetic level of professionalism. I NEVER thought buying a BMW could be a terrible experience but somehow, BMW of Santa Maria achieved it. My first visit I was told that a particular promotion was offered only until the end of the month (this was June 2019) then it would expire. They ended up giving me the SAME discount when I returned in September. The car was discounted to $40k from a sticker of approximately $46k, yet somehow on my purchase agreement, the purchase price was $44k discounted to $40k. So...somehow an additional $4k was added so that they could discount it back to $40k. Many things were promised to me upon signing, including a full detail, touch up on chipped paint spots, an appointment with the "genius" and repairs to a speaker that was vibrating. I never heard from the salesman Saul or anyone else about these items until I called to complain and say that I wanted out of the deal because nothing was being taken care of after almost two weeks! I then received a flurry of phone calls trying to make this "right." When I finally got the appointment with the "genius," I showed up and he forgot we had an appointment then tried to do some half-ass fix that he told me he was going to do three days before. So I left without having the "genius" appointment where they explain how the tech of the car works. Having never heard from the service department who was supposed to call to schedule an appointment, I went in and scheduled an appointment myself. Mike in finance sold me GAP coverage at $12/month...I spoke to my insurance agent afterwards and she added it for $40 for the entire year, I was shocked. I called to have it cancelled and was told that they cannot change my monthly payment but it would be deducted from the principle of my loan . I am not a novice car buyer. I have purchased 7 BMWs in my life and know what this process is supposed to look like. My family and I have purchased 6 vehicles from this particular dealership and have never experienced anything like this before. If you're in the market for a new BMW, I URGE you to make the trip up to BMW SLO or down to SB BMW. If zero stars was an option, I would've chosen that. Once the promised services are performed, I will NEVER return and make sure that anyone I know in the market for a is informed of this experience. Update: The full detail that was promised turned out to be a horrible exterior wash only...they claimed they couldn't duplicate the issue with the speaker but it made the same vibrating noise as I drove off the lot; I was simply too frustrated at this point to go back. Their service department seems to be on par with their sales and finance departments as well as their customer service. HORRIBLE BMW DEALERSHIP read more

Service advisor was nice but actual repair was awful. My 328 was under extended warranty and I brought it in for a valve cover oil leak. I drove it for for a few weeks and the leak was back as bad as ever, with smoke coming out from under the hood. I brought it in again and the same thing happened--they said it was fixed and it started smoking again after a few weeks. At that point my warranty had expired. read more

Always a disappointing and frustrating experience. Clearly SM BMW needs to hire more employees. It's impossible to speak to anyone in the service department and they NEVER return phone calls. They play dumb with extended warranties. I'm DONE with Santa Maria BMW. I wish there were a minus 5 star option. read more

Thanks to Drew for a fantastic experience. He even made sure the little nicks on the front end got repaired at no charge. Fabrese was sweet enough to answer my questions without making me feel antiquated. And as always it was wonderful to see Mark again. Love my sporty little car read more

After being all but kicked off the lot at Crevier down here in the OC (was it my converse, Crevier?), i decided to turn my search online. I went to BMW's website, put in exactly what I was looking for, and found it at BMW of Santa Maria, some 230 miles away. I put in the call and told them my situation: I'm a million miles away, you have the exact car i'm looking for, and I need to handle this all over the phone. Marc Englert was my sales person and was as nice as could be. There was no haggling or pushy nature. After they quoted me an interest rate that I thought was too high for my credit score I told them I'd find my own financing with a lower rate; they ended up matching it. Calling in sick to work the next day I was giggling like a school girl the entire drive up. On arriving, Marc walked me over and showed me what would be my car after signing the already completed paperwork. He provided paper towels to handle my drool. An hour later I had traded in my old ride and was driving / flying home. I've never been so happy and so shallow all at the same time. These guys were great.. Marc even sat in the car with me for about 15 minutes showing me all the car's features as well as syncing up my phone. My inner geek was very pleased. For providing me the car of my dreams with not a speck of hassle - 5 big stars. Thanks guys, I wish you were closer. read more

I took my wife's car (2017 X5 35d) to BMW Santa Maria after a recall letter saying it could catch on fire if we didn't. They complete the recall and give me no follow on information. I go about 100 miles later to smog it for the annual. They tell me that EGS monitors aren't set so I need to drive it more. I drive it almost 1k miles and take it back. EGS monitors STILL not set. Make another appointment for the dealer to check why. They do their super secret process to reset them while driving my car 34 miles in whatever manner and won't show me the process due to corporate policy, at which time a check engine light comes on and they say it's a #1 glow plug and want me to pay to replace it, plus the diagnostic fee for resetting the monitors which they unset and don't tell you about. A car with only 68k miles that had no light when they got it. So I talk to the manager about why it's my responsibility to fix what happened in their custody as a result of the recall they performed which unset the monitors. He(Emmanuel) accuses me of somehow resetting the codes and not making it pop while they had it until 34 miles later in some scheme to make them pay for maintenance. So I talk to his manager(Rudy) who then tries to convince me that I just misunderstood the accusation somehow. He doesn't confirm when that code popped 34 miles after they had it, I had to take it to another shop to disprove Emmanuel's accusation because Rudy was clearly not interested in digging into the details. Then Rudy says their decision is to not cover the repair cost regardless. When I picked up the car, manager Emmanuel was at the customer service desk and after I note a clear discrepancy he doesn't want to discuss why the paperwork says "customer states check engine light on" when it obviously didn't happen until they drove the car, and rudely tells me who he is and asks me to leave without signing paperwork or correcting the records. So I ask Rudy to find out who added that to my paperwork. He says he'll get back to me the next day with who added that specific language, doesn't do that and I get no communication about it until I ask him specifically 3 business days later, then lies to me and says he sent an email. When I challenge him to produce it by forwarding it again, he says he got confused and overwhelmed by the number of texts. Then he refers me to the same lower manager that already asked me to leave and refused to correct it. I filed a complaint with BWM corporate. Completely unprofessional, poor leadership, and shady management practices in my opinion. read more

Took my 2004 BMW 530i twice to Santa Maria dealership for smog. My 1st appointment I showed up, and the service department told me that I have to just drive it to reset oxygen sensor. They did not even hook it up to a reader. The fella behind the counter told me that he had the same issue, make and model. Since my tags were already paid he suggested that I get moving passes from the DMV which I did. After receiving a ticket for no tags. I took my car back to BMW, and said I really need this fixed. They took the car, and we're going to do a full diagnosis. At the end of the day they called to tell me that my transmission had multiple cracks and was leaking. They said that they could not do the drive test until the transmission was full and add dye $700 cost. I asked if the transmission had anything to do with the smog and he said no. This is going to add just another cost (totally appreciate his honesty), but we can not do the drive test for smog until then. I declined the extra charge, and picked up my car and paid $175 for labor. After driving 20 min down the road. I realized my license plate was removed and stuffed in side pocket of driver side door. I immediately called back and asked why my license plate was removed and not reinstalled before I picked it up. The woman I spoke with was the DMV clerk, and she was in shock. She said if I get a ticket while driving home they would take care of it. Now, I have never seen any transmission fluid leaking in my drive way. After thinking it thru, and knowing I have a small oil leak that sprays on to the transmission and the undercarriage. Which make me believe they did not even look at the transmission and just seen the oil spray. I most definitely will be taking my business somewhere else. read more

Look, not even the very best car dealership is able to completely satisfy every customer. Car buying can be a very stressful, complicated process for a vehicle that is often the most expensive product a consumer will purchase (next to a house). Let me say starting out that my recent purchase of a 2019 330i was the eleventh vehicle I have bought at BMW Santa Maria over the past many years. Almost all have been from the legendary Joe Alvarez. The other sales people I have worked with, including Jesus Rocho, finance guy Jonathan, and, of course, Cameron Love, have been excellent. With only minor hiccups, all of which have been addressed while buying those 11 cars, the process has been relatively stress free and even enjoyable. Everyone, from the receptionist to the service department, even finance has a great sense of customer service. Questions get answered. Problems get solved as much as possible. Recommendations: have your questions in writing. If you have a question or a problem don't be afraid to ask. Do your research before you walk in. Treat the BMW folks with respect. Be nice. Don't be afraid to bargain, but be nice. read more

BMW - BMW #11 - Auto Repair Near Me - Santa Maria, California