This experience was outstandingly horrible. Really impressive how terrible this company made things without us realizing it until it was over. Poor management of dishonest, lazy, disrespectful and manipulative employees. That's how they operate. Here is an itemized list of the issues we had: 1. Our goods had to be put in storage for 2 weeks because they arrived a week before we did and the company couldn't deliver them until a week after we arrived. It was a busy moving season so it was annoying but understandable. But, because some items weren't packed properly to begin with and then they were put into storage and left for 2 weeks we ended up with thousands of dollars' worth of damage. Waiting to see how much of that we get back with how this company's shifty employees try to skirt the standards. 2. When we went to put in the claim the first time, about 6 weeks later our items were still showing as in transit so we couldn't make a claim. 3. Not sure how they are connected to the company that packed us to start but that was also a nightmare we didn't see coming until unloading. Several items were not packed or wrapped and got destroyed or seriously damaged in the loading, unloading, storage, and unloading. 4. The crew that came to unpack was only 3 people. We have always had at least 5 or more people unloading and unpacking. Some moving companies will even send over 10 people. It was clear by the end of the day they thought they were only unloading even though we were entitled to a full unpack if we wanted. I'll get to that insanity later. 5. The crew left several pieces and boxes saran wrapped that should have been taken out of the wrap, and put together. 6. The parts box was still half full when they left. Several items were not put together at all, which is something that was paid for. 7. Furniture was assembled incorrectly and missing parts. The crew member putting the furniture together didn't bother to tell us they couldn't find all of the parts of an item and left a dangerous situation for our small children. 8. One of the crew members started complaining about how tired he was near the end of the day and I found him laying on my child's bedroom floor while he watched another crew member put the previously mentioned item together incorrectly. 9. I'll say it was my fault for not seeing the fine print that said "we are entitled to a full unpack to the customer's satisfaction". I should have been more diligent inspecting their work, but I was under the wrong impression that these were professionals. We were not satisfied. We should have had a full unpack with 100% respect for our items. We paid for a complete unpack and when we asked for it the crew lead said that they would just dump the box contents on the floor and it would take 3-5 more hours after they had been there for about 10 hours already. We said we wanted it and they proceeded to do exactly that. Dumped a bunch, but not all of boxes on our floors and only in 1 hour. There were still so many unopened boxes after this incredibly disrespectful hour. They did not finish and didn't even ask for me to verify. At this point I was the only one at home with them and unable to do a proper look around to verify the unpack. Several boxes were left untouched, while we had to wade through the piles they dumped just as they said they would. 10. When we asked for the unpack, the tired and lazy crew member copped an attitude and broke an item as he was unpacking not to my satisfaction. 11. They refused to put together one item and said a third party would call to set up an appointment to put it together. I put it together in 20 min. Never received a call from said third party. So they are also liars. Maybe we got unlucky with our crew. Another crew came to pick up boxes we had unpacked ourselves because the first crew were dishonest in their 100% unpack to our satisfaction. This second crew seemed far more put together and helpful. It was just a short period of time I spent with them, so who knows what a full day would have been like. We have heard about several other bad experiences with this company so it wasn't just our "luck" of the draw. read more

MALICIOUS NEGLIGENCE. As a Navy family we have moved ten times in the last 19 years, and I have never seen such complete and utter disrespect for the property of others. We just received our household goods overseas which were packed by this crew in York, PA. They literally just threw my family heirlooms - WHICH WERE MARKED WITH SIGNS SAYING 'FAMILY HEIRLOOMS, PLEASE PACK WELL', into boxes with ZERO PADDING WHATSOEVER. My deceased grandmother's (who raised me) food processor and mixer were just dumped into a box with random other items WITH ZERO PACKING- NO WRAPPING, NO PADDING, NOTHING. A dirty dog mat was thrown in with BAKEWARE; breakable decor thrown into boxes with ZERO PACKING. Save yourself the suspense, anxiety, shock, and heartbreak and use someone else or just throw your loved possessions in a dumpster up front. read more

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Worst of the worst of moving Compnies especially treating Military personnel substandard. I agree with all the one stars Ive read on this. Especially the Manager Peter Kon and his associates. My household goods was in storage here at Bekins in Carlisle, PA and had multiple damages from them And how they stored it. Also damaged parts of my house in the inside and very rude about it all especially when trying to get it fixed but they would not cover the entire cost of their damages they have done. ***NOT RECOMMENDED*** read more

We moved from out of state and Bekin made it easier. They were on time, professional and put all my large item together for me. They even moved things from floor to floor with a smile if I changed my mind. Chuck, Colton, Frankie, Austin couldn't have been better. Thanks guys. read more

I moved from Harrisburg, PA to Washington, DC with Bekins and would absolutely recommend them. Justin and Faith managed the logistics and billing professionally, and the movers did a full, cross-state pack and move within five hours. Everyone was pleasant and professional. Would use again. read more

This company was fantastic! We had Chuck, Orian, and Trevor pack us out and they were efficient, careful, and respectful. There was another packer the first day with these guys who was also very good, I just don't know his name. We enjoyed having them in our home! Great experience with the management also-- phone calls, inspections, responsiveness--all thoughtfully and professionally handled. read more

Bekins Moving -- specifically in Carlisle Pa -_ was probably the WORST experience I have ever had with a company. They moved my family's belongings from a home to a storage facility about a year ago and buried the contents so I could not even get the rear of the storage unit until last week when we bought a new home. Couches weren't wrapped, things were stacked on top of TV's despite the boxes identifying fragile items, several pieces of furniture were chipped, cracked or altogether broken. The crew was completely unprofessional and lazy. When I have called the corporate offices for some sort of resolution (dating back to 3-4 months after the move to recently), they treated me as if I were lying and took ZERO accountability. TWO MEN AND A TRUCK just moved us last week and could not be happier. AVOID BEKINS!! If you'd like pictures please respond with an email and would be happy to share. read more

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I would give this less if I could. Part of the problem was not with the Carlisle office but they certainly did not help. I went to the Bekins national site and set up an appointment for an appraisal on a move. I received an internet quote and an appointment to have someone come out for the appraisal. They were supposed to be at the house on Saturday at 11am. I even have email confirmation from their coordinator telling me they would definitely be there and they provided the persons name. 11 o'clock came and went. No call, no message nothing. I called back today (Monday) and they told me there was a problem. The Carlisle branch does not service my area. They never called even though they knew they did not service the area. The office did not call, the account rep did not call. We waited several hours during a stressful enough process. When I called the woman at the corporate office who verified the appointment her attitude was less than helpful. She did not return my emails or the frantic message I left on Saturday afternoon. I asked to speak to a customer service manager but got no reply. When I found the correct Bekins office they told me basically they do not want my job. The said its a minimum of 8 hours on a saturday even though it is a relatively small move. It did not matter that I received a reasonable online quote. Stay away from Bekins. read more

HORRIBLE MOVERS! I hired them to move me 1/4 mile away, and it took them 7 hours to do so. They did not use blankets to cover my furniture, and much of it got damaged. They also stood on my boxes marked "Antique Glass" and left boot prints on the top. At the new house, they piled boxes 6 high, and actually put furniture on the very top of the pile touching my 9-foot ceiling. It was about the more horrible experience that I had. I have been calling their office repeatedly to complain and speak to a manager, and I am told "Pete" is never in nor does he return phone calls. Today is day 18 of my calling to speak to him. There are so many good movers out there - why go with these jerks? read more

NEVER AGAIN!! I scheduled one of their reps (Bob C.) to come to my home to do an estimate for an in-state move. Estimate was scheduled 1 week in advance, and was backed up by an email confirmation. Bob never showed up for the estimate and no one ever called me. When I called them to find out what happened I was told that Bob had moved to another office, no one was given his appointments to cover down on and he never got the notice that he was supposed to be there at all. Dropped ball #1. Okay I'm an understanding person, I know that sometimes life happens, so let's try this again. Scheduled for earlier today at noon, this time with John J. John called me personally 30 minutes after the appointment was scheduled, to let me know that he'd be here today at noon. Well here I sat at 12:30 today...but no John J, no phone call, no nothing. Dropped ball #2. I called the office to find out why he never showed and was told that he's not answering his phone and would I like to reschedule...AGAIN? If he had a car accident or personal emergency and couldn't make it, I would totally understand. But I called a few hours later and actually got to speak to John J himself, who told me that he remembered speaking to me last week but that my information isn't in "the system"...for some reason. Then he asked me...surprise, surprise...if I'd like to reschedule. UGH! I told him I'd sooner move myself one box at a time on a bicycle than give them one more chance to waste my time and that their complete and total incompetence and lack of professionalism has cost them at least one customer. Hopefully these negative reviews will steer others clear of these guys as well. read more