ordered propane online on Sunday with my tank at 15%. It's now Thursday night, still no delivery…read moreand my tank is now at 3%. I doubt I'll have any hot water or heat by the morning and will have to pay a $120 fee for a safety check if the tank is empty. Also, what's with the $9.95 delivery fee each time the tank is filled! A delivery fee is usually for the option of having something delivered but since there is no option, unless someone can tell me how to pick propane up in my car, how can there be a fee?

They came and picked up my tank that was full and was told I would be refunded for the propane in…read moreit. Was never told about a service charge. When I inquired today about the refund they said they used it to cover the service charge and was told they didn't need to tell me because it's on the back of all the invoices. Bunch of crooks. 1 star is too good for them. Don't use them!

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

Watch out for price gouging/exploiting seniors who don't use a large amount of propane and may be…read moreconfused with the billing invoices. My mother was charged $6.99/gal. and driver said it was mandatory policy to charge hazmat fee twice if you have 2 small tanks filled at the same property at the same time. (Office staff then removed one of the hazmat charges after discussion) Listed fill of two small tanks on 2 separate invoices under one customer number, however, had to watch there was an invoice amount on each and a total amount due on both which was the sum of the two invoices combined listed on both invoices. Also, told if you get one bigger tank watch for the minimum annual fill requirement or else an annual surcharge

Always prompt service and everyone is do pleasant. Staff sounds happy and all their service…read moreemployees as well.

Love Mike! He clearly explains what he's going to do and why he's going to do. Highly…read moreknowledgeable and very personable!!

My wife lost a diamond earring down the shower drain. We were sure it was gone forever, but we…read morecalled Aero Energy anyway. Two great guys arrived quickly. They found the earring with a flexible camera and retrieved it from the drain pipe!!!!! Aero was already the only plumber we use, but now we're customers for life.

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

Not impressed with service time. Have been a customer for more than 10 yrs. Pay the "service…read morecontract" to get preferred customer status. Waiting to be able to turn on unit because the tech didnt have a drill to take apart. Took to shop and now have to 24 more hours to have MY parts put back on.

Nothing but problems, HVAC system never worked as it should have and I finally gave up after many…read moreattempts to get them to fix it. Paul was no help and as much as told me i didn't know what i was talking about. If you are considering giving your hard earned money to these guys don't do it keep looking.....

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.

WE have excellant service with Heller Gas. In 5 years we only ran out 1 time and they were out the…read moresame day to refill our tank. The men that ever come out and by chance were there they are very kind and professional. If I would rate the company then 1-5 it would be 5 for sure.. Thank You Donna Stough

I will NOT recommend Hellers Gas to ANYONE!!! They were supposed to install a gas tank for me and…read morethey NEVER showed up. I called and they said a tech was on his way 2 hrs later no show. I took off work to have them come and then they never show up. please don't call them for service they are a WORTHLESS business. I emailed the guy that I talked to Friday and he didn't have the balls to respond because he knew they weren't going to show up!!!

Suburban propane hands down got me as a customer! Erica is a PLEASURE to work with! Very very…read morewilling to help in my time of need! When the affordable propane company I was dealing with stiffed me Erica and the Suburban Propane crew saved me and my family! Thank you! This place is a HIGHLY RECOMMEND COMPANY!

when we first bought our home suburban propane was great. for the past 16 years it has been…read moreterrible. will not allow will call service. charge more than anyone else. absolutely no sense of customer service. I finally after pleading with my wife got her to agree to look for another company. I sure hope others get tired of their sh** as well because there is no way this company should still be in operation. fill your tank and then cap it. billed for new gas and then charged me for capping it off. I'm not paying it