Update: David Boone…read moreis a true hard working and caring professional. He has been incredibly knowledgeable and helpful for my entire family and I. We are truly grateful to have met David as he has gone above and beyond to provide excellent customer service and assistance. Chase needs to promote David, and have all the employees train with David so they can also provide excellent customer service to ALL Chase customers & guests! Thank you, David!!

We recently had a larger check deposited which we knew would take a extra day to clear due to the…read moreholiday. It cleared after midnight this morning but with that said we had funds already in the account previously so either way we had no issue waiting. Now it's 6pm and we are negative several thousand dollars. When we called the first time the rep said the check was returned due to discrepancy. Okay but even then we should still have what we already had in the account available. The rep wrote it off as "we made several payments the day before and that's why it's negative" which was absolutely wrong. We hung up and recalculated the payments we made and it left us with the amount we already knew was in there. I called back again and the rep Carlos said they reversed the check to hold for the same reason the previous rep stated. I asked him why they doubled the amount of the check because they technically took the money back twice. He said they do that to hold and it should clear over night. Here's my issue. What if I was at dinner or the store and that was my only means to pay. They took double the funds rather than the original amount to hold. That makes absolutely no sense. This has me irrate. I want real answers and not the customer service answers.

This is the best MidFirst branch in the east valley hands down…read more The assistant manager Brad is very customer oriented and the friendliest guy. All the tellers here are quick to solve any issue I have and help me with anything I need.

Great customer and online services available via their website and functional mobile app. Big bank…read moreexperience w/o big bank expense.

We've worked with Dylan England for about four years now and he is top-notch. We trust that he has…read moreour best interest in mind. Customer service like this nowadays is hard to come by. Thanks again, Dylan!

I was treated so poorly by Mountain America Credit Union. I have been a member for over 50 years…read more And now they have destroyed my credit rating. Because of a $30 bill. I had automatic minimum payment set up on my credit card and somehow it has been taken off. I have never missed a payment in the past had tens of thousands of dollars in my account. I was out of the country for three months and they hit me up with 60 days late on my credit card payment. Which the balance was $200. Going to the branch manager in Bountiful Utah he took away all my penalties and actually paid off the balance of my credit card and apologized. But it was still reported to the credit bureau as a delinquent. I have tried several times to dispute this with them, but nobody cares. Nobody is loyal. They have absolutely been heartless in their response. That being said, I have had a couple of really good managers that I have talked to. Kyle at the Woods Cross branch in Utah was excellent. I did talk to a young man in the Chandler office who is sympathetic as well. But calling the consumer loan services team. I was extremely disappointed. I would think after all these years of being a member of this credit union that people would bend over backwards to be compassionate and to champion for me to get this resolved. That is not what I received I felt like I was treated very poorly And treated like I had done something wrong. My credit rating was 840 and dropped to 665. After being reported this month it went up to 697. I am extremely disappointed with the way. I've been treated. No loyalty no compassion. Just treated like a bum.

Don't do it absolute worst people to deal with.I paid for 7 and a half years and asked for a paper…read moretitle.They wouldn't give it to me sent me letters that don't make any sense.Then, I tried to close my account and that's an absolute freaking nightmare.So, my advice is don't do it to begin with.Find somebody else anybody else to do business with you'll regret going g there.

I enjoy visiting Pinal Federal Credit Union on Hunt Highway. The Tellers and Managers are always so…read morefriendly and very helpful. They are also very personable with all of the customers. I always leave with a smile.

Went in to sign up for a new account. The person who helped (Lily) me was very nice and sweet. She…read moreexplained everything to me, went over any options I might like to add and made sure to answer all my questions. At the end she told me they do follow up calls to make sure everything is going ok. I missed her first call and keep forgetting to call back. So far I'm very happy with this place. So glad I found this stand alone as mostly I only see this bank inside grocery stores and I didn't want an experience like that.

I haven't been inside yet, but the atm at the Walmart on Hunt Hwy was down and I needed to get my…read moremoney in the bank, so I made the drive. This is a stand alone building, not inside something and has a drive-thru which will make it really convenient. But it was really convenient that it has an outside atm. Everything seems to be wheelchair accessible. Definitely a plus in this growing community. It's in the Costco parking lot in the North end. Parking shouldn't be any problem with all the stores around here.

I just opened an account here. My first visit went well. They treat you like a human and not just a…read morenumber. Although they don't have a lot of staff they weren't super busy so that wasn't an issue. The parking lot is large, and the inside nice and cool as well. What really sold me on them though is their website, which is easy to use unlike my last banks website which was just a mess.

I don't do this often, but I have met with the Branch Manager at the Power Road, Red Mountain…read morelocation and will amend my review of WF (at least for now). While their corporate "teams" leave a GREAT DEAL to be desired, Nate Weikel is an excellent example of what a leader should be! His team at this branch is stellar! Paul is a gem and a gentleman! Thank you for restoring some measure of faith with Wells Fargo where I truly felt that all hope was lost.

One teller and random employees in the lobby not helping out. Nine people in line. They have…read moreclosed most locations in the area on Saturday. Horrible!

Understaffed and useless. I've been directed to go through the app to make an appointment!? You…read morehave 3 tellers standing around talking doing Lord knows what. Who is managing this place!?

I needed to open an account for probate and a personal account as well and the bank personnel…read morehelped me tremendously. They made the process run smoothly and were extremely helpful because I was unfamiliar with the probate banking process. The personal account was a breeze. I have since called the bank for information and help with closing, transferring account funds and how to change the setup info for direct deposits I needed to transfer. They always answered my questions even if I had to ask in a couple of different ways because of changing technologies. Great help and very patient.

The staff at this location are more than fantastic! Super helpful, very friendly and very…read moreinformative. I love banking at this location. They take the time to explain everything to you, even if they are a little on the busy side. I never feel rushed, everything is always explained thoroughly before I leave the counter. As I said before, a fantastic staff!

I have always been a Chase customer and am satisfied with my bank. Unfortunately there isn't one…read morenearby, so I've hit this place up a few times when I needed something notarized or to break bills. They have always been super nice and helped me even though I'm not one of their regular customers. There is never a long wait here even though it's only staffed by a few tellers working in this location which is inside the Safeway. So no drive through or outside ATM available, and perhaps not a full service bank. For basic banking needs and the friendliest tellers in town though I give them a full two thumbs us!

At 4:50 PM I called to verify I could open an account with them, what that would entail, etc. I…read moretell them I'll be there in 20-30 minutes to open an account as they close at 6:00 PM. I get there at 5:15 open the account and they tell me they stop accepting appointments at 4:30. Fine, don't accept appointments after 4:30, be my guest but don't tell me over the phone I'm fine to open my account today if it's already past 4:30. Waste of my time.