The people at Alma School and Warner are friendly and very helpful. Whether it is drive thru or walk in, I'm always greeted by name. When I had a huge problem with one of the big banks, Melanie (manager) was extra helpful in getting the problem resolved. No matter what I need, I'm never treated like a number. read more

This bank sucks they wont let you do more than 15 transactions in one day. Called to up it and the most they can do it 30. Bullshit, I can't use my money and I can't buy food now...... Shit ass bank. When I talked to the supervisor "Morgan" she was already defensive and said "I'm not gonna up your limit". Girl chill I just want a sandwich and a few bucks lol Their supervisors aren't trained thus their reps give wrong info. read more

I'm not sure why the bad reviews as Mike D said. I've been banking here for over 3 years and have not had any problems. I was looking for a bank that didn't charge any fees for checking or savings and would allow me to do money transfers and to pay people from my accounts without assessing a fee. There weren't many banks that fit this description. And when we originally opened our accounts, they gave a $200 cash if you opened a new account, had direct deposit of at least $500 for a month or two in a row. I don't remember the exact details and might have them off. We got the $200 when we met the criteria. No big deal. We've been able to make payments to people from our account to other people's accounts that use banks that use Zelle. Not 1 penny has been ever assessed. We earn a little interest on our accounts, but we don't keep huge balances over a few thousand. And I recently discovered I could transfer to our other bank that doesn't have Zelle by doing an external transfer from FirstBank to that other bank without assessing any fees. Our accounts don't allow us to have checks, but if you need a check from your account, you can go into the branch and have them make a counter check with your account & routing number. I don't go into the branches often, and have been to several branch locations, but every time I go in, the people are always nice. I don't have any wait or a long wait. I always get my questions answered and am helped in the way I need. And a couple summers ago, my kids had a TON of change they had collected - I think several hundred dollars of pennies, quarters, nickels, dimes which weighed probably over 100 pounds. My kids every week would take in maybe 10-15 pounds of coins and they would run it through their machine and give my kids bills in exchange. Didn't count any money to do this. The kids did this for many weeks until all their change was gone. Honestly, we LOVE this bank. They have great services for what we need. I've never had any issues in the maybe 3-4 yrs we've been with them. read more

Wonderful bank thank you everyone there. I just left this branch, was greeted with a smile and I left happy knowing this is why I bank with these folks. Thank you Dale and the whole team there. Also I want to mention the branch on Gilbert & Baseline they are awesome too. read more

Why all the poor reviews folks? Every time I enter this bank I'm greeted with a smile and hello from the staff. The tellers are always friendly and meet my expectations each time. A few times when 2-3 people were waiting in line, someone acknowledges that and extra help assists. Also, grab a donut on Saturday morning after your transaction. Keep up the great work First Bank. read more

I love this bank. They go out of their way to make sure your account is secure. When my son was at Basic training, he was buying his plane ticket to come home for Christmas. They called me to make sure that it was him using the card. And then processed it immediately. The customer service was awesome and always has been. read more

This is the best bank i've ever been with. All the employees take care of you as soon as you walk in. The VP Dale is the most professional and friendly person i've worked with, he understood my needs and was able to help me in a decision. I've never seen or heard of any other bank that will take care of their customers like this. Recommended already to my family and friends! read more

Treated me like I was a crook. They froze my mom's account. They told me they needed to see her that she couldn't use her account until she came in. She is severely handicapped and can barely walk.She called in proving she was who she was but still not enough. ..they wanted to see her in person. I took her in to the nearest bank. She wobbled in sweating and exhausted just getting out of the car with the rain pouring down on her gown and slippers. She closed her account promptly. Shame on you Mike the manager for exhausting a poor old lady for no reason at all. Her signature should have been proof of life you moron. read more

This review is for FirstBank in Chandler. I opened a new checking account with them to try out. When I came to the branch to finalize the paperwork. They recommended me to open a new credit card. I said I don't need it because I already have some. The teller told me that it doesn't cost a dime. I asked if they will pull a credit report, she said when I applied for a checking account, they already made a soft inquiry so they won't pull anymore. Guess what? Experian notified me that new accounts were added to my credit report and 14 points were deducted. read more

Wow! The bad reviews here exactly express the way I feel about this specific location/branch. They really make you feel like crap. The manager/supervisor ,she, was extremely rude to me. I just recently opened my account here and made the mistake of coming to this branch to complete my enrollment. Corporate, or whoever is in charge, really needs to advise management what good customer service is. I just don't get how a business can allow there employees treat there clients like they do! read more

I brought in a bag of rolled coins, they would not help me because I'm not a member. Very rude. What happened to customer service??? And because of that service I would never open up account with them even though they are right by my house. I wouldn't even give them a star, but I can't post this without one. read more

Worst bank I have ever been to. Sat there for 30 minutes to open a new account and was told I can't, even though I have great credit. This is the first bank that did not ask if I would like to have water or something once I entered. No wonder the bank only had one customer for the time I was there. read more