I had a great experience with them today (Saturday afternoon)…read more They were prepared and have a great team to support you. They answer their phone, know you are in a hurry and take time for you to see what they can do to help.

I had car trouble near Isanti on Saturday afternoon. When I dialed their number, Abe answered on…read morethe first ring and invited us to come by for help. When we arrived, Abe had a technician come out who immediately figured-out what was wrong and then brought the car in the shop to fix it. We were back on the road in a short matter of time. It is great to have service like this anytime but is especially great when it is on Saturday. They are very knowledge here and have a great team. Thank you North Star Auto Isanti.

I brought my vehicle in for an a/c issue. chad and the team did a great job determining the cause…read moreand mentioned past due maintenance for my auto. they were so very accommodating with me and even picked me up when vehicle was ready. I am so satisfied with the work done. I recommend these guys / this shop to everyone. thanks, Chad!

Of course we all know car problems happen at the worst times. I called this place and they were…read moreable to get my car in quickly which was a relief for me because I was concerned driving it with the error codes that were coming up. They determined that would take a few days to fix it and to fit it into their schedule between other customers. They saved me by giving me a loaner car which was so much appreciated since I don't know anyone in the area who could help out. I really like how they would call and update me daily and sent pictures on the issues and descriptions in an email. I don't know about you but I can never remember when they rattle off a bunch of issues. It was nice to be able to reference back to that email. The price was also reasonable. I would recommend them. They were also humble enough to point out that they don't have alignment available right now but recommended another shop. That speaks volumes. Very helpful front counter person as well.

After reading some of the reviews about the customer service at Hayford Ford I was very skeptical…read moreabout servicing my F150 at Hayford. I purchased the vehicle from Hayford as was not too happy with the salesman who sold me the vehicle. Once I started having problems with my Sync system, after only 2 years and 35500 miles on the truck, I remembered a sale pitch for me to buy an extended warranty on the truck and one of the reasons mentioned was "Just in case the truck electronics go out it will save you about $3000". After reading many online forums about this Ford Sync issues I believe the salesman knew there were problems with the Ford Sync system and rather than fix the issue before the truck was sold he tried to sell an extended warranty to fix a known issue. But this review is not about the salesman. I found the service at Hayford to be outstanding. I was close to my bumper to bumper 36000 mile warranty expiring and believe it or not my Ford Sync system crashed. I had to have the APIM module replaced in my 2017 F150. The service department allowed me to bring my vehicle in about 4 days prior to my appointment and wrote a service ticket on my truck at 35836 miles so I would qualify for warranty service before the 36000 miles expired. I brought my truck in for my appointment and they replaced my module, It was actually upgraded to Sync 3 and performed the service on 3 recalls while my truck was in shop. They even washed my truck for me! Once complete I was able to pick up my truck and leave the business in less than 5 minutes! Mary was very helpful and friendly and I would recommend anyone needed service at Hayford to call Mary for help. I'm still leary about the sales staff but as far as service goes they really impressed me and removed any doubt of service professionalism that I had.

Monday, Oct 28, 2026…read more I asked to have driver's side bulb replaced. I left and fifteen minutes later my phone rings: "it will be $200 to diagnose the problem." I agree. An hour later, another call: The bulb is bad, "$914.83 to replace the bulb." I decline. During this last call, the caller tells me there's an additional labor charge, $350.00, but it isn't clear to me if this number includes the $200 diagnostic. All I know is I was being asked to pay more than what I authorized, and I refused. I take my car home and discover that the driver's side bulb is working, and the passenger side is not. I call on Tuesday and ask if they swapped the bulbs as part of the diagnostic. Kyle Soholt said, "Yes." I asked him to put it in writing, and he sent me an email affirming the steps included in the diagnostic. The invoice includes 3 charges: $199.00 labor for the diagnostic which I paid. And then $457.00 labor for headlamp removal and replacement plus $216.00 for parts plus miscellaneous shop fees and taxes, all of which I declined. My complaint is that the labor connected to the $457.00 charge had been performed in the diagnostic, as per the Services Manger's phone assurance, his email, and the simple fact that they swapped the bulbs. I claim only these injuries: my time, the fact that I had to fight to limit the charge to what I authorized, and the fact that they left me now with the more difficult bulb to replace (the passenger bulb). And so yes, I'm a little ticked. But more than that, I want this investigated. How can they do the work necessary to replace the bulb and then insist that in order to replace the bulb they have other work to do. If that's the case, if they really have other work to do, then they sent me home with a car that wasn't ready to be driven.

I have been bringing my trailers here for years... Ever since I found them…read more I will bring them nowhere else. The entire crew is always accommodating Especially the owner Shawn It is impossible to have a complaint about this place and anybody who does I only ask is What did you do, not What the day do.

Dropped Traveler Trailer off only to get it back in worse condition then when I brought it there. I…read morehad a tire blow out that ripped through my wiring that controlled the slide out. I had tried everything that I could think of before bringing it to them. During drop off, I went over the list of things that I had tried only to be billed for those exact things. A month later I received a text saying the total was $750 for all the time spent. When I called to question the amount (I didn't expect it be for nothing) Shawn (The owner) decided to get heated and use the F word in every sentence. Assuming they were Trailer experts was the only reason I brought it there since I am not. After the unprofessional call, he texted me saying he would reduce the bill. Brought it down to $540 for labor. When I returned home with the trailer and went inside, they had left all the wiring, parts and wrappers thrown thru out. That was the first and will be the last time ever bring anything to that business. (My spare tire on the back of the trailer was punctured as well. I planned on replacing it anyways but it was still holding air when I dropped the trailer off)

I have had many repairs there on my truck. Good friendly mechanics. Great with diagnostics and…read morerepairs. They do not try to upsell.

I brought my car in to get a new belt and was told it only needed to be tightened. He also checked…read moremy exhaust, even though I didn't have an appt for that, and replaced and tightened bolts. For WAY less than what any another shop would charge at a minimum shop rate. Been here before and will be back!!

I have always gotten great service at A & W Automotive in Isanti, MN…read more Always good work, and fair prices. Since I have health issues they came and picked up my van and brought it back when it was complete, they even brought my garbage cans back up to the house. Thanks A & W for your kindness. ​

I could not be happier with the quality of work, responsiveness, and value I received from A&W Auto…read moreRepair. I was a first-time customer, called them up, and was able to drop off my vehicle that day to be worked on. They kept me in the loop the entire way, and the bill was easy to understand and very fairly priced. I was so happy that I dropped off another vehicle and had work done on that at the same time. Both vehicles are back on the road with all the issues worked out. I highly recommend A&W Auto Repair and will use them again when needed!!!