I went three times and it was consistently bad! I had a completely unprofessional experience- not relaxing at all! I wrote this review originally on google, but wanted to share on yelp as well. Please be warned!
PROS: Nice people, cheap price.
CONS: Bad atmosphere: white and thin walls, fluorescent overhead lighting during facial/massages, loud reception staff, loud dryer and washing machine, inexperienced esthetician and masseuses, not relaxing or professional at all. They always asked me to fill out paperwork without checking their files first- I had done it the first time.
MY STORY:
The first time I went, I had a man masseuse. He was very nice, but didn't seem to know what he was doing. I've been to a number of spas and have had numerous massages and he was just not good- I did not feel relaxed and I actually had worse pain in my upper back in the weeks to follow. It was also hard to relax with commercials going off in between spa songs and the receptionists out front talking and laughing loudly.
The second time I went, I had a facial with Nicole. She is a very sweet girl, but inexperienced. Again, I've had facials at other places before, and it's very common for the esthetician to discuss your current facial routine with you and offer suggestions for product or a new routine, etc. She didn't do any of this, and was talking to Siri to put on a timer in the middle of the facial- which disrupts the state of relaxation. I had a super minor chemical peel. She said I wouldn't have any side effects or peeling, but didn't offer any more information besides that. The next two weeks after the peel, my face was SO dry and red. I had to apply intense cream every day before I started to see it return to normal.
My final visit was the spa day and it was the cherry on top of AWFUL!! I had a couples massage and facial with my boyfriend. Unfortunately, I had bought him a spa day for Christmas as well before I had my first experience there. They started doing his massage and my facial and suddenly the music just stops. You can hear the phone ringing off the hook because they didn't have a receptionist anymore, plus the dryer banging loudly down the hall. I waited to see if she would notice and fix it, but nothing happened. I finally had to say something and she seemed shocked that it had stopped. She then proceeded to walk over, announce that the wifi was down and sit back down. I WAS IN SHOCK. How can they expect us to relax without any sort of music setting the mood for TWO HOURS?! I asked if she could do something about it, and she finally agreed to go get a sound machine for the remainder of our time.
IN SUMMARY- if you want a professional and relaxing experience, please pay a little more and go somewhere where they take care of you and understand what goes into a truly relaxing massage or facial. You should feel refreshed when you leave, not uncomfortable and frustrated. read more
