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    Bluewater Home Hardware Building Centre

    2.3 (3 reviews)
    Open 8:00 am - 8:00 pm

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    The Brick

    The Brick

    1.0(5 reviews)
    0.5 km

    If I could give 0 stars I would. They do not stand behind the furniture or warranty they sell. My…read morebedroom furniture keeps breaking, hardware falls off. Every time I call I get a different story and it takes them forever to respond. They cannot replace my hardware so they will credit me if I bring my furniture back in- the amount is not replacement value nor do they have anything that matches my current set. The warranty is a joke- such a waste of money.

    Warranty SCAM - DANGEROUS Sofa: The Brick Sarnia Beware of…read moreBeau Genuine Leather Power Reclining Sofa" I purchased the Beau Genuine Leather Power Reclining Sofa - Burgundy SKU: BEAUBUPS, along with a 5-year extended warranty. However, after 4 years of use, an incident occurred. While my wife was seated on the sofa in its reclined position, the back suddenly broke, causing her to fall on her back. Concerned, I initiated a warranty claim only to face utter disappointment. The warranty claim was summarily denied, citing 'Willful abuse, neglect or misuse of the Product' Despite my persistent efforts to seek clarification, the store representatives, including Courtney and Alex, displayed dismissive attitudes. Their explanations bordered on incredulity, suggesting either that we exerted excessive force, which isn't covered, or that we should have noticed a potential issue earlier, which we couldn't have as the sofa is sealed, concealing any internal damage, they stated "Failure to file a claim within 14 days (as this can impact our ability to repair/replace the Product);". After numerous attempts to reason with the store, the manager finally offered a settlement, albeit an unsatisfactory one. They offered 60% of what I have paid, but they refused to repair the sofa, claiming it would be more expensive than replacing it. They have the same sofa available, but I would have to pay the difference based on today's price. I feel cheated by The Brick and I don't recommend anyone to buy products there because of the bad quality and cheap tactics to charge for extended warranties and not cover it when we need

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    Bluewater Home Hardware Building Centre - hardware - Updated May 2026

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