No stars! Absolutely awful, if you take your Mac here they will rob you! Literally! Based off a…read morepolicy they don't tell you about until it's too late. Still cursing them to this day and I took my computer there over two years ago. They are an absolute joke! And I'm being nice.

I had a computer that i could not figure out what kid of memory it needed. Brought it here, and…read morethey got it working perfectly. Really nice people, helpful, and knowledgeable.

They evaluated my daughter's computer and were able to repair to get it repaired under the…read morewarranty. Matt kept me updated throughout the process and they were able to provide a loaner computer while hers was being repaired. If I ever need a computer fixed again I would go to them.

Kirbtech does a wonderful job at meeting all your hardware and software based needs. They have…read morebuilt custom computer systems for us, installed a digital phone system, and are willing to listen to and try to implement any new ideas we have here at our business. Great service and personality! You can trust Kirbtech to be your IT support! Thanks fellows!

I am surprised to see that this store has so low of a rating. I have been coming here for ~15…read moreyears and haven't ever had a bad experience. Yeah sometimes you have to wait a few minutes for a staff member if you need help but no one has ever given me attitude and on the contrary, I've always found the staff to be super accommodating. My best experience here EVER was in 2019 when I went in to buy my first "big boy" TV. I had a $1500 budget and as I was looking around the $3200 flagship LG C8 caught my eye... it was beautiful... low and behold the C9 had just been released and the employee told me they could give me a $200 discount and I was like I'd love this TV but I can only spend $1500 (wife said). After about 30 minutes of some unexpectedly successful negotiation and discussion the manager ended up coming down to $2000!!!!! I called the wife and got the ok and walked out of the store with a $3200 Flagship LG OLED C8 for about $2100 after taxes!!! 5 years later my 65" LG OLED C8 is still going strong and it's one of the most incredible purchase experiences I've ever had for any product EVER! I am a Geek Squad Total Tech member too and as long as you call ahead and schedule an appointment they are always very helpful. I was just in there yesterday looking for a microphone boom arm for podcasting and the guy at the front told me right where it was and even gave me a secondary location to check if it had been moved from the first place he told me... he was right the first time. Many of the negative reviews seem to be people that get snippy with the staff. One person apparently threatened the manager with an attorney when they weren't able to get anything but store credit outside of the 14 day return Window. I mean... do you not expect to be asked to leave when you insist to get special treatment then threaten to sue them when they don't give it to you? I have been outside the window once before too and they still let me return, but only offered store credit. A little bummer but they clearly state that rule before you purchase, at least they let you/me return it! In another situation I had purchased a $1000 PC monitor that I ended up not liking and on day 12 or 13 brought it back and they returned it no problem! In short, this place has always been good to me. Highly recommend. Needless to say, be a happy customer and not a jerk and I'm sure your experience will be as positive as mine!

Went into BB to the Geek Squad for a simple battery replacement on my iPhone. They "finished" the…read morereplacement in about an hour and sent me home. Within minutes, I knew something was wrong with my phone. It was continuously rebooting itself every 3-4 minutes. I took the phone back and spent the next 3 hours pacing around the store. Eventually, it was determined that they had damaged the motherboard of my phone in the repair process. Thankfull, Apple agreed to replace the phone since it was damaged by one of their "certified" technicians. However, I didn't get refunded for the battery cost and it took 4 days to get my phone replaced. I wouldn't recommend Geek Squad after this experience. Definitely take the drive to Park City and the closest actual Apple Store.

This company is unprofessional to start. I brought them my ROG ally to repair and he said he wasn't…read moresure if he could fix it but his buddy might. Then after I left it with him I didn't hear from him for months. After I then stopped in and requested it back to take somewhere else when I stopped in to pick it up. The device was more broken then when I left it with him. A broken trigger and all of the screws missing from the back plate and the heat sink removed from the cpu. Now I can't take it elsewhere to get it fixed because he basically destroyed it. And then had the audacity to say well I'm not going you any money. I absolutely will tell everyone never to go hear for anything the guy is rude and disrespectful.

Quite frankly, a rating of 5 is too low. David is wicked cool and has your concern(s) at the…read moreforefront.