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Blues Night Club

5.0 (1 review)
Open • 6:00 pm - 2:00 am (Next day)

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5 years ago

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The Soul Train - Each an every Wednesday night

The Soul Train

2.0(6 reviews)
3.4 mi•Downtown

2 days ago NEW I…read morerecently visited this establishment to enjoy a few NFL games and fellowship with my fan club. I placed an order immediately for an item on their menu I was interested in trying. The server assigned to our area was extremely sweet. My total was a little under $18. I used a card to pay and no receipt was given. I then went to the bar and purchased a drink. The young man was pleasant. I again paid with a card and received a receipt (attached to the review for reference). I could not imagine that would have been the extent of any pleasantries thereafter. About 45 minutes into my visit, I noticed that everyone around me had their orders including the people arriving after me (I was the first patron in my section to place a food order). I asked our server to inquire. She comes back stating the order had to be freshly prepared. Another 30 minutes passes by and I still do not have my order. At this point it is now time for me to leave and I went to the counter inquiring about the refund I asked the server to provide. It was here that I encountered the woman owner as she was speaking to another server about my issue overhearing her say, "we don't give refunds. That's just policy". Keep in mind: I don't see this policy posted anywhere. It's not on the bottom of the drink receipt I was given (see photo for reference). As I approach the woman owner, I've begun to explain the situation about my ordering first. She calls the server over trying to verify the time I placed the order, again repeating no refunds are being issued. A man approached from the other side of the counter to tell me that it takes time make my order, that what I order had to be thawed out and this item is not widely ordered. Another server standing next to him then says and we opened at noon. The woman owner again repeats no refunds are issued. As I turn to leave, the food now arrives and I decline it (it's now time for me to leave and I'm not eating 1.5 hours after I've ordered and having had a drink). It's important to resolve all valid customer complaints and that resolution not be: Telling them of a policy not posted any place near where food is ordered. Equipping servers with wait times based on items ordered so that the customer can make an alternate option or be ok with the long wait. Finding fault with the customer in their order option instead of sharpening your process for your menu items which may include items not widely ordered and possibly revising the menu to accommodate the wait times that you can meet. Not even offering an apology in the matter created by this establishment. I'm an avid supporter of local businesses especially those whose owners look like me but this was an impressionable experience and not in a positive way.

It's a previous club that's now a current club with the skating rink and bull riding all in one…read more Come get your dance on

Photos
The Soul Train - Dance  cigar ,hookah an kereoke  lounge for the grown an mature fun crowd with our local live bands an djs dress code an security in force.

Dance cigar ,hookah an kereoke lounge for the grown an mature fun crowd with our local live bands an djs dress code an security in force.

The Soul Train
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Blues Night Club - danceclubs - Updated May 2026

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