I can't believe all of the negative post. Regarding the pricing issues anytime you go to an emergency facility it's going to be much more expensive vs regular primary-care.The overhead is going to be much larger for that type of service and access. That's common sense!! Of course they are going to address costs because I can't imagine how many people walk through the door who can't pay. Its veterinarian care not medicade or human care where you can skip out on the bill.Many people who decide to get pets don't plan on unexpected vet Bill's which is CRAZY!! My regular vet always discusses cost before any type of procedure. We visited the Blue Pearl to see Dr. Disney, and she and her staff where amazing. We had lots of questions that came up after the surgery. They were very responsive and returned my call all 3 times in 1 day. They were incredibly patient and understanding with our concerns. I highly recommend going to the BluePearl for any specialty needs your pet may have. read more

Brought my cat in because she was sick. Vet said that they would need to take x-rays and do blood work and it would cost 800 and I wanted her well so I agreed. After two hours I asked the receptionist why I still had no word from the vet as to what was wrong with my cat. The receptionist replied 'the x-rays are done. The vet is starting the blood work then she'll be in to talk to you'. After a while the vet came in and said that the cat had a diaphragmatic hernia and would need to be surgically repaired. This means that the blood work that they did was only done so that Blue Pearl could charge me an extra 300.00 because they already knew what was wrong with her after the x-ray was taken but still continued to take blood and do the blood work so they could charge me for it. These guys are crooks and completely unethical. read more

Bad experience today. Spent 2 hrs getting estimates and not doing anything! Quoted 3k to figure it out. Went to another vet. Constantly saying needed to figure out cost-costs-costs and how was I going to pay and NO info at the end of the day. No bueno!!!!!!!! read more

Amazing critical care, internal medicine, radiology and oncology vets!! Thanks so much for all your help with Jack. He's feeling better than he has in weeks. read more

Summary is that is a nice facility, but they fund it by preying on owners who are desperate to help thier pets. They will certainly do everything they can to help your pet, but a lot of the very expensive tests and proceedures they want to run are not needed. In addition, they did not call me when my pet was dying until after it was to late for me to get there. Details - 13 year old golden lethargic golden retriver with a fever and painful abdomen. The first quote was $1,600. I did not think that all of that was needed right away. There are dozens of things that could have been causing such vague symptoms in a really old guy.. but only a handful that might react well to some sort of treatement. Since we was totally fine earlier that evening, I was hoping it was something simple and treatable.. but at 13, hope for the best, but prepare for less. When I resisted the "just throw your wallet and him and hope we find something" for a more logical approach based doing one test at a time starting with the one that will give us the most information and help guide us to know if we needed another and which one, I was asked "Are you just considering euthenasia?" ... REALLY?? Just because I think it's smart to look for the things we CAN treat first, does NOT mean I don't want to treat him at all. They ended up getting most of the tests because they were all fairly inconclusive. They also charged me for some things that I did not authroize ahead of time. His fever was coming down, they were going to start an IV and would not let me be with him while he was being treated, so went home at about 3AM. I called back at 6AM, his fever was down, but said they would call me with an update between 7 & 8 when the shift change happened. At 8:30 I got a call saying that his breathing was "agonized" and he was dying quickly. I said I would be right there, and why didn't they call me sooner. "Well you did sign a DNR." WHAT THE ?? Resucitating a dog in general is a long shot under the best of circumstances, trying it on a 13 year golden is not humane... that does not mean I want him to DIE ALONE!!! It's do not "resecutate", not do not call, notify, contact, etc. Also, "agonized" .. really?? Not "slowing" or "difficult" or "shallow" or "labored".. but AGONIZED.. thanks for that! I was there within 10 minutes, but he had passed away already. AND he was already cold.. so I think he might have died before that and they didn't notice. The things that I didn't do was the full abdominal ultrasound for $700 (Mindy Whipple, revewing below and horrified at a $600 price on that, didn't realize she was given the discount price) and $400 for extra O2 for 12 hours. My bill was still over $1,000 and they didn't bother to call me so I could be there with him when he died. At the end of the day.. I don't think they did anything to harm my dog. I also don't think there was anything they could have done to save my dog. Of course you are going to pay more at an emergency facility, so it's not that you are going to pay more for what's needed.. it's that they want to try to do a lot of stuff that's not needed or isn't going to make a difference. read more

Dead pet bags on the reception counter. When you walk into UVC, displayed at the left rear of the reception counter are multiple nicely decorated pet bags. I thought they were for puppies or kittens. They were on display every time I went in. I unfortunately learned they are dead pet bags from the crematorium. Keeping them as front counter display pieces perfectly illustrates the level of "compassion and caring" at UVC. (Not to mention sense of decency.) I took my dog to UVC based on a referral from my vet for an emergency surgery on 8/22. The initial visit was more like a high pressure sales consultation than any vet consultation. Only money was discussed, nothing about prognosis or potential outcomes. On 8/24 I was in the building at 2:15 for a pre-arranged visit with my dog who was supposedly recovering well according to the critical care vet. I waited about 45 minutes to visit my dog. When I saw my dog he was being cared for by a teenage vet assistant. No vet in sight anywhere in the recovery area. After I left, I received a call 1/2 hour later telling me he had died. When I was in the waiting room the entire place was complete chaos with a single vet (the critical care vet....) handing ALL of the ER walk in traffic...15 to 20 people in the waiting room. His job is to focus on the critical care needs of post-surgical pets. However, the inappropriate staffing at this place kept him so busy there is no possibility he was providing any critical care when my dog needed it the most. I brought up my concerns about the lack of quality care and unavailability of the critical care vet to the manager Blane Anderson. His response to anything and everything I told him was "that is JUST your perception." The next person I spoke with was Alan Walkowich, their national client relations manager/collections agent. The two useful things I got out of Alan was a statement that all of the online reviews are just biased opinions and confirmation of my suspicion that the veterinarians work on an incentive/commissions type of pay plan. UVC management REALLY does not care about any sort of quality - just money. Alan then sent my "case" to be reviewed by the malpractice insurance company for the critical care vet - Scherk. Talk about getting the runaround...No malpractice carrier is going to admit to malpractice by their insured client! UVC and all Blue Pearl locations are wholly owned by Mars, Inc. and are operated in a very corporate environment where financial metrics are the only concern of the managers and leadership. This combined with an unsustainable workload and the vets being focused on their pay plans leaves us with poor quality care, overworked and stressed out vets (see all the reviews about cold, uncaring, and unprofessional behavior...this is the root cause of that), and a focus on MONEY ONLY. Just like their sister company under the same ownership (Banfield), Blue Pearl/UVC is a stress factory for early career vets. They "burn and turn" the young vets and charge us premium prices for it. As of 12/22/16 the remaining "surgeon" has only been licensed since July of 2016. UVC runs "continuing education classes" / catered dinners for local vets which sounds positive on the surface but is their main mechanism to drum up referrals from the vets who attend these events. These referrals for emergency situations are a prime source for desperation to take advantage of. Please read the reviews and research before considering UVC. Multiple reviews saying the same thing are much more than "biased opinions." They indicate patterns which reflect the reality of the place. If I had spent 5 minutes researching UVC/Blue Pearl, I never would have gone there. 4 months after my dog's death I receive a letter saying my account will be sent to collections in 2 weeks. No invoice or bill had been sent prior to this letter. The final bill exceeded 20% of the estimate - no contact about that either. You really don't want one of those dead pet bags displayed on the reception counter. read more

BluePearl - Midvale - Dead pet bags displayed on the reception counter. They are ALWAYS on display. - Veterinarians Near Me - Midvale, Utah

Very compassionate people. Highly recommend this office. Carrie is especially an angel on earth. She made my day and my sons day when no one else would do anything to help us during a very difficult time of losing a pet. (humane society - they are beyond awful!!!). read more

Our experience wasn't the best. Our dog got into some ibuprofen and ate about 6 or 7 tablets. When we arrived we were extremely concerned and the staff out-front wasn't fazed at all.. very rude receptionist who were too busy studying to properly check us out when we were done and the Doctor made it seem like it wasn't a huge deal.. didn't say whether our dog would be fine or not just had a tech come in and give us the estimate. 2 days on fluids and we got no updates even though they said they would call. WE had to call them and even then the receptionists would get our dog confused with another. They kept referring to my dog who is a girl and "him" and "he" which seemed unprofessional because they had HER in their care for 2 and a half days. Besides the pain of trying to force information out of the staff for what is going on with my pet - $2,000 later she has been vomiting profusely and having constant diarrhea when they gave us the clear to pick her up and take her home. I called in twice and requested to speak to the vet but got a technician each time who first said my dog just needs to adjust to the new diet/meds they gave and the 2nd tech the next day said it's up to me if I want to bring my dog back.. I got no advice/recommendations on how to deal with the vomiting/diarrhea and no one told me this could possibly happened. I called my normal vet who explained everything over the phone and prescribed medication to help the diarrhea. That's literally all I needed and yet they only gave me techs who pretty much said "wait it out" or come in and pay $90 for us to give you horrible service/refuse to talk to you on the phone. Definitely a one star experience and I will drive the extra half hour to another animal hospital the next time I need an emergency visit. read more

I took my golden retriever Pete to Blue Pearl for his stomach discomfort and inability to urinate. I am new to the Salt Lake area and had not yet found a vet to care for my two golden retrievers. My frustrations with our Blue Pearl experience included the fact that the treatment cost estimates climbed drastically from the moment I arrived. The first estimate was between $613 and $688 for the tests; after the tests were complete I was given two options: go home or keep him there overnight, which ranged from $907 for the former to $1,600+ for the latter. These costs were especially unpalatable since the vet on duty was unable to tell me why he was having problems in the first place. In the end, I ended up spending $846 to be told, "We don't know why he's not well, but keep an eye on him and get some more imaging tomorrow in 8-12 hours." I found it disappointing as well that every time I was given an estimate of the time required for a test that time was exceeded by at least 10 minutes. If the clinic was busy I'd understand that, but since it was Sunday night there were not many people around so the waiting game was drawn out quite a bit. I also was frustrated that I brought in my dog for his inability to urinate (despite him drinking plenty of water that day and me making the staff aware of that) and when his urinalysis was conducted the staff didn't think to actually empty his bladder. As someone that's worked in a hospital ICU before, it is a common courtesy to alleviate a known problem when the patient is presented, even if the urine is being collected for testing. At the end of the night, after being there 3.5 hours and spending $846, I took my dog home with no resolution as to why he was distressed and symptomatic. The following day I took Pete to the Alpine Animal Hospital where they immediately found an obstruction in his abdomen and conducted surgery to extract it. He had an inch-long bone fragment from an animal he no doubt found on a weekend hike. While I readily admit it was my fault he ingested it in the first place (since I let him run free when we're in the mountains hiking) and required surgery to remove it, I was seriously disappointed that Blue Pearl couldn't provide better care than to say, "We don't know..." and charge me such a significant sum. It was a thoroughly disappointing experience and one I do not wish to repeat. I picked up Pete from Alpine Animal Hospital on Wednesday night (he stayed Monday and Tuesday night there), then took him back to be monitored since the movers were at my house all day Thursday and my wife and I preferred to not have him deal with the stress of the movers since he was fresh out of surgery. My total bill for 2 sets of x-rays (pre and post-op), as well as surgery and 2 nights of Pete staying there (as well as all medications, IV fluids, etc) was $1,153.13. This was a striking contrast to the $846.71 that I paid for Pete's 3.5 hour visit to Blue Pearl Sunday night with zero diagnoses or results. When I asked how much I owed Alpine Animal Hospital for keeping him all day Thursday while my movers were there, they said nothing. Zip. Zilch. Nada. $0. Compare that to the $1,600+ estimate Blue Pearl quoted me just to keep him overnight and monitor him (not including any surgical operations or further treatment). What a scam! How can Blue Pearl get away charging such a sum? Overall, I am sorry that we had this experience in the first place. I am sorry poor Pete had to go through the surgery and I am sorry that we were fleeced for $846.71 for treatment that should have cost less than half that. I certainly understand that being a 24/7 service provider entitles one to charge a premium, but come on...Getting the bill from Alpine Animal Hospital just drove home the point of how much I overpaid for the lack of service and treatment Pete received at Blue Pearl. I do NOT recommend Blue Pearl in Midvale, UT. read more

This hospital is simply amazing. Our little pug caught Parvo and was left in the care of Blue Pearl for one week. It was a very expensive week, but he received the best care! They gave us updates on him multiple times a day, gave us a clear estimated cost for the time he was there, gave us take home care papers to review, and were just so kind and made sure we felt comfortable leaving our baby pug here. Because of this hospital and the care he received, our pup fully recovered! So expensive, but 100% worth it for the amount of care they give! read more

Our last visit was a very devastating one. Our beautiful Lab, DaKine, had very serious issues. The staff was caring, professional, and made valiant effort to save our big blonde dummy. Although the visit had not ended like we hoped. The care and concern the staff showed for our big boy, as well as to his inconsolable humans, made it easier....if there is such a thing. I can not recommend these people enough! . We had several staff members with us when we said our goodbye. One was lovingly stroking our unconscious boy. Another was holding my hand. Yet another had her arm around my husband. I will admit I felt compelled to write this review a year after our last visit, only because I saw someone being extremely critical and nasty. My failure to do so earlier is one I now regret. We have unfortunately had to come to BluePearl a few times. Unfortunate only because who wants to have an animal who needs critical care? Having been to many veterinary clinics in our 35 years of having fur babies, the service we have received here is exemplary. We have always had our animals treated kindly, like family. They have always given us multiple options, straight forward information. Thankfully we have had better outcomes in the past. I have said it many times( as have friends and relatives, who have come here at our recommendation) our greatest wish would be these people took everyday regular check up appointment. If they did I would certainly go no where else! Thank you BluePearl staff for everything you have done for our furry horde and for us. read more

The staff has been wonderful, especially Dr. Boekhout and Dr. Greenberg. Dr. Boekhout performed a tough surgery removing a large mass from my dog and kept everything under control really well. She called me beforehand to address my questions and concerns and bumped her surgery up to be there when the anesthesiologist could come too. A week later we had a couple of complications and she squeezed us into her busy schedule the next morning to make sure she was taken care of. Dr. Greenberg has been great to explore some great oncology options and has been great to get back to me to answer questions, follow up, etc. read more

We traveled 6 hours round trip for our dog to have an initial cataract surgery evaluation. We then had to have other testing and meds with our regular vet before our dog was cleared for the surgery. It was good that surgery was not rushed before the dog was in the best of health. Dr. Disney and her assistant, Emily, are the best. If you don't understand something before and after treatment, it is your own fault. They seem to be willing to spend all the time needed to keep you informed. If the situation warrants, you get a lot of paperwork to read, so read it, as almost all questions will be answered. The people at the front desk are very helpful and will relay messages to Dr. Disney and Emily. Don't expect to talk to either of those two at your whim, but the front desk will coordinate with Emily and she will return calls when able. We had the impression that our pet's care is as important to them as to us. I retired from a job where I was expected to deliver perfection 100% of the time, so at times I can be difficult to deal with. In this situation I wanted the best and I am totally pleased. read more

Warning, do NOT go to this place if you love your pet. My cat had stopped eating and drinking and was in desperate need of fluids. I couldn't get in anywhere else so I brought Dexter here. They are an emergency facility which means they should get your pet stabilized and then try and find out what is wrong. Not this place. They refused to give him liquids. Instead, they said he could have cancer, he could have heart problems or other possible diseases and they had to find all of that out first. They said he needed various x-rays, heart imaging /ultrasounds and other tests at a cost of $4000 before they would give him the one thing that they could see he needed first which was fluids. They agreed that he was totally dehydrated. When I go to the emergency room, the very first thing the doctors do is give me fluids and then the tests get done after to find out the next steps. This place is careless about your pet and out to get money playing on your heart strings. I've paid a lot of money in the past on my pets who had cancer and muscular dystrophy so I have no issue paying money to save their lives but this place had no interest in keeping Dexter alive which of course worried me deeply about the care he was going to receive from them. I took my cat out of their facility to get him to another vet who said they would absolutely get the fluids in him and said that it would stabilize him until we figured things out. Sadly, he passed away in route. Had I not wasted my time with this irreputable place for 2-1/2 hours, I know Dexter would still be alive. I love all pets including yours so PLEASE, DO NOT GO HERE. read more

Front lady was really nice. And it did take about 35-40 mins for us to the the doctor however the doctor & assistant were very nice & helpful explained everything thoroughly also gave us some tips regarding new puppies. They didn't rush us out. read more

Everyone at BluePearl has been wonderful. They have been very thorough in treating my dog's liver mass and medical condition. Dr Boekout, Dr. Greenberg and Dr. Stelmach have worked together as a team to ensure my pet was cared for with her recent surgery as well as the follow up. All the costs and procedure and recovery instructions were discussed up front The entire BluePearl team works very hard and everyone always has a smile on their face. read more

This review was 5 months ago. Google never posted it, so I am taking action to make sure it is. - keep in mind, my dog passed in August. After tonight's experience, I highly doubt I will ever take my dog back to Blue Pearl unless absolute emergency and cannot get into anywhere else within a 50 mile radius and will be sure to not ever send any future recommendations their way. I have taken him here 2-3 times before tonight. He is a Golden Retriever that has an extreme case of epilepsy. Tonight, I was greeted by the technician, she was amazing. Took great care and concern for my dog After a horrible Grand Mal seizure. As soon as Deborah Schiffer DVM walked in the door the experience drastically changed. She was completely ignorant right out of the gate. Questioned why my wife and I brought our dog in Blue Pearl and stated "this sounds like the typical after effects both times you've brought him before. Speaking with his primary care DVM he advised if his condition worsened to take him in. He had not been able to hold any food, water or medication down for 24 hours after his seizure. Primary concern being he had none of his 12 pills a day he takes in his system to prevent more seizures from occurring. Upon explanation of the magnitude of His seizure that he had not held anything down for 24 hours Deborah simply offered we can either give him nausea medication or keep him over night. We definitely wanted to keep him overnight to make sure if anything else occurred he was in the right hands. After about an hour of waiting, the technician returns with what Deborah proposed. $1,100 dollars. Last time I brought him to Blue Pearl after a horrible Grand Mal seizure and checked him into ICU on seizure watch for 18 hours it costed me $252.88 for ICU care and an additional $151.93 for anti nausea injections and probiotics totaling to $404.81 and they seemed to take good care of him. I was immediately thrown off guard as I stated last time I had this same exact treatment done for less than half that cost. When I asked the technician for explanation, she went on to roll through the line item list. Upon reading through she got to a line stating Deborah was going to give my dog an IV injection of metronidazole.. I immediately have red flags flying and knew at this point in time Deborah either A. Should not, and is not qualified to be a E.R DVM or B. Is trying to rip me off. Even I know you cannot give an idiopathic epileptic dog metronidazole when taking anti convulsion medication like Phenobarbital and Keppra (which my dog is on both of these) without immediately increasing the chance for a seizure as these medications counteract. When I told the technician this she stated "I will have to speak with Deborah, she may have just been confused or overlooked it as it's common to give when a patient has diarrhea and vomiting" No. That is absolute bull crap. 1. You hold the title of DVM behind your name vouching that you have gone through more than extensive schooling and training for me to put my dogs life in your hands. 2. This was a $200 injection she was going to give my dog that could have potentially sent him into a cluster seizure. After this discussion with the technician, she went back to speak with Deborah. Returns with the metronidazole removed that still only decreases the cost to $900. The only explanation I can get is "we've had a price increase recently" regardless of the cost at this point there is ABSOLUTELY NO WAY I am going to leave my dog in Deborah's care. I have spent well over $7k in the last 8 months on my dogs health, money is not the problem. I have a GIANT problem when I feel 1. Someone is trying to rip me off when all I want is for my dog to be taken care of and 2. When a DVM of Deborah's "expertise" is about ready to give my dog an IV injection of a medication that would react negativity in a severe magnitude knowing his condition and all the medication he is on. To sum this experience up, I am now staying up all night with my dog, due to Deborah's incompetence, negligence, ignorance and apparent approach to rip off a pet owner that would pay anything to make sure his dog has good care. Call a spade a spade. Deborah, you are a spade. read more

This is a state of the art, amazing hospital. The staff are extremely compassionate & highly skilled, it is reasonably priced, and they treat you like family. They saved my little dogs life yesterday, & calmed me down with huge amounts of kindest & care. They are the best, & I couldn't be more grateful! read more

About 8 months ago I took my baby in to them. After taking him to our primary care vet, we thought that he had gotten stung by a wasp as his face had two swollen bumps on it. The primary vet took our word for it even though we had no idea if that's what is was, as both me and my husband had been at work when his swelling first occurred. They gave him steroids and sent us home. After a couple hours my boy was not improving. The primary vet office was closed. The swelling got worse and worse to the point where he could barely breath. We took him into blue pearl immediately. We told the receptionist the situation and they took my dog right back. We waited and then they told us that it was not a wasp sting at all it was an abscess, the cause was unknown. But they told us that they had to sedate him and put a tube in to drain the infection from his face. They had some critical animals the would have to be treated before him, but they assured us he would be able to go home that night. After about 3 hours we were right back picking our baby up. They sat us down and discussed all of the meds he needed and how to care for him while the drain was in place. It took about 4 days for his infection to drain and we took him back to have the drain removed. They did that for free and stitched up the hole. My baby got better so quick and we haven't had any problems since. I would take my dog back here anytime I have an emergency and would recommend them to anyone whose pet is in need. Yes they are more expensive than a normal vet. But they really care about the animals and do everything to help. read more

For the record this is not my normal vet, I had to take my dog to the vet due to breathing issues and found out his chest was filled with fluid and collapsed his lung and turned in to an emergency situation fast. my normal vet did x-rays, oxygen, hospitalization and an emergency procedure to drain the fluid and meds. They didn't even charge me for every thing because they were more worried about his health then a bill ($480 total). unfortunately they were unable to get a ultrasound tech in that day to check his heart to see why his chest was filling with fluid. so they called around and the only person not booked that day was blue pearl. so i went there just for the ultrasound. at first glance the facility was very nice and clean the staff were very nice. then the doctor came in and wanted to redo everything the last place just did i said no to most of it all i wanted was the ultrasound. they nicked and dimed me like crazy it was well over double the price of the the other vet just for the ultrasound when they quoted me 400 over the phone. After the test they told me they had to send the results out ill hear back early the next day, I had to call 4 times over the day and didn't get a call back till almost 6:30 that night. then they prescribed new pills. I gave him his meds and 2 hours after taking it he starts panting and shaking violently, I call them and they tell me i need to come in and they would only charge me a re-visit price is 88 bucks (my normal vet is 44 on a normal visit). I was there 2 days ago spent hours there and a thousand dollars just to get a pill that makes him shake and they they want me to pay again and pay for retests for a possible mistake they made! they care more about a pay check then the care or well being of the animals they treat or in there care i will NEVER go back and i will openly tell every person i can with a pet to avoid this place. read more

We had to take my sons dog to blue pearl emergency vet in midvale for an ongoing bleeding problem he was recently diagnosed with liver cancer first of they wont even let you in the building they take your pet in without you you sit in parking lot and wait for the dr to call you we sat out there got an hour and a half before they called us we had to tell them twice what was going on the doctor jennifer Perez was annoyed when we were asking question we asked 2 or 3 times if he was still bleeding from his nostril she never answered then she says what do you want me to do do more diagnostics ,hospitalize him sheacted irritated we already know what was wrong with we wanted her to stop the bleeding he bleed for over an hour and a half when they wont let you the building to be with your pet how do we know there even doing anything for the pet well they send us home with 3 medications charged $194.00 I dont like there bedside manner nor there lack of compassion and the fact they take advantage of your love we have for our pets that causes the veterinarian field to charge exorbitant prices it's not right and the prices ,lack of compassion really needs to stop . read more

What a disappointment. This place is an over priced joke. And the people there have no compassion or common courtesy. I had taken my senior cat in a few nights ago because he was suffering from a condition called saddle thrombus, which BluePearl diagnosed him with a few months ago. He was in so much pain that we finally made the heart breaking decision to euthanize him, which BP advised when he was diagnosed. We get into the room and the Vet Tech rudely tells me how she's against euthanasia and that it's an honor for US to even have her in the room helping. First of all, YOU, Bluepearl advised this! He was crying the entire time, And you so cold heartedly lecture US, the family that has paid YOU thousands to treat him prior, that you're against this?! It was hard enough to make that decision Let alone take him in and do it. The only other option I had was to let him suffer and I loved him too much to do that. What kind of moron even says something like, especially during such a painful, heart breaking situation? I will NEVER, ever go back to blue pearl and advise anyone that loves their pet not to either. read more

If I could give this facility 0 stars I would. The staff was very unfriendly, didn't help with my concerns and were not informative. Ended up paying $90 for them to essentially do nothing. Dr.Schiffer was very rude. Do not take your companion here especially if it is an emergency. read more

STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!!! You think they care at first and want to run all these unneeded tests!!! They tell me it will take one 1-2 days to get the results (which could be cancer) and I haven't heard a damn thing! I keep calling and being told the results weren't in on the FAX and then I called and spoke to a 3rd person and they said the results were in yet my vet wasn't!! My dog is on his death bed!!!! If you want your pet to die then take them here!!! read more

Last week, my daughter's seizure response dog suffered a fracture to one of his toes on his back leg. When we took him to our primary care vet, we were told we should see a surgeon/specialist and Blue Pearl was a location on their referral list. I personally called the clinic first thing this morning, and was told I could not make an appointment because they were a walk-in clinic. I explained to them on the phone that not only was this fracture an emergency for the dog, it was just as much an emergency for my daughter. The longer her service animal is out of commission, the more personal danger she is in, as he cannot alert or assist her before, during, or after her life-threatening episodes. I was told the wait time was minimal (less than an hour) so we made the decision to load the dog up and take him in. Upon arrival, there wasn't a single additional client in the waiting area, yet we were told we would wait 3-4 hours to be seen. Interesting that in the span of less than 45 minutes, one hour turned into a potential four hour wait. I wasn't thrilled, but I filled out the paperwork anyway. Three to four additional people entered the clinic with their pets. None of whom who were bleeding, unresponsive, or showed any visible sign of distress. One was a cat with a 'weepy eye.' Every one of these individuals was taken to an examination room BEFORE us. Now, I realize emergencies have to be prioritized, but a weepy eye does not take precedence over a fracture! Our dog, not simply being a pet, was not at all a priority to the staff at Blue Pearl. I would have completely understood being made to wait had these additional animals entered the clinic with injuries or illnesses that were life-threatening. None of them were. After having waited more than an hour, and being largely ignored, I approached the reception desk and informed them we would be taking our dog elsewhere because of their lack of concern for him, and allowing others to be seen by a doctor unnecessarily ahead of us. If your animal has a weepy eye or strange colored stool, by all means, Blue Pearl will make sure they are seen quickly. However, if your animal is suffering a truly life-threatening or serious injury issue, RUN... DONT WALK... RIGHT OUT OF THE BUILDING because they will not take their emergency seriously, and they will be rudely dismissive. We immediately took our dog to Advanced Veterinary Services in SLC, where his issue was not only prioritized correctly, but he and I were treated as quickly as possible, with empathy, professionalism and tact. I have also made my concerns known to my primary care veterinarian so as to remove Blue Pearl from their list of 'trusted' emergency hospitals. read more

DO NOT GO TO BLUE PEARL. My daughter took our dog in there. They were very rude and charged us more money then needed. No diagnosis after $1327.41 and told my daughter if we didn't get our dog into our regular vet in the next 5to7 days he was going to die because he needed surgery for bladder stones. No urine sample done at Blue Pearl. They also told us he probably had cancer as my daughter cried as the doctor (Deborah J. Schiffer) looked at her like she didn't care. As my daughter thought our dog was dying. So we took our dog to our regular vet and within 24 hours knew that he didn't need surgery after they checked his urine... shocking!!! To make this long story short I called with concern and talked to one of the managers at Blue Pearl named Kerri. Told her we were out of town at the time and my 22 year was watching our dog and had brought him to the facility and was treated terrible.She told me she was going to make this right. 3 weeks later she is avoiding my calls and not responding to me when I call her. Very unprofessional of her and her facility. If you love your pet like we do. DO NOT GO HERE!!! Tell friends, family, co workers, neighbors. Spread the word. The worst experience I have ever encountered. Blue Pearl is a 0 star, I couldn't put that above but that is what I would give and I will never go there again! read more

I can only speak for Dr. Disney and her tech, they are the greatest people we've ever dealt with for our dogs. Both of our dogs have needed different eye surgeries just months apart, the options were clearly presented, we were never pressured on decisions and even after several months we come back for a follow up and she knows not only our dogs, but also our kids who have come to a couple visits. HIGHLY recommend Dr. Disney! read more

If I could give 0 stars I would! They just wanted to do as many test as they could so they could collect money. That's all they cared about was money. When we asked questions the doctor couldn't give us any straight answers, she just threw out as many scary scenarios as she could, including "he could pass in the middle of the night" really?!. They weren't even practical or methodical about the "treatment plan" they just wanted to do it all and throw everything but the kitchen sink at it. The doctor came in super serious and dramatic like our kitten was going to die. She wasn't considerate of our feelings and had no empathy whatsoever. As soon as we made it apparent we were going to get a second opinion they couldn't get us out there fast enough. They didn't even administer the first dose of medication. I'd think if it was important they'd want it in his system right away. they gave it to us with the instructions and sent us on our way. FYI it was just an ear infection! Could you imagine taking an infant into the doctor and having the same experience?! What a joke. read more

Poor Value: They take advantage of your dire situation and bang you for your bucks The doctors and staff are very competent and do seem to care about the animals they treat. My dog is on chemo requiring recurring treatment every 3 weeks. UVC is the only place that can treat her because she has a central-line. Short & sweet: Carboplatin injection $120, 2+ times of previous vet Re-check fee $35, FREE at previous vet 1 hour procedure ran-long; $30 fee for outpatient hospitalization, $17 at previous vet Cerenia anti-nausea injection $105, $51 at previous vet Expected bill, from estimate: $270, out-the-door pop $386 BOTTOM-LINE: UVC provides quality pet-treatment at PLATINUM PRICES. I make good money, and I'm not cheap. What I earn in a day was gobbled-up in 90 minutes by UVC. Based on actual-experience and verifiable costs, expect a 100%+ mark-up, minimum, on everything. The only thing I found lacking was a cash-register 'announcer' sounding each time a customer walks in the door with their pet, but they would charge us $30 for that. I'm glad they opted-out! read more

Tonight we took our beloved pup into this place after about 6 hours of her being quite ill. She had not been eating or drinking since the morning, acting lethargic, shaking all over and just overall unusual. She is normally a quite active and curious puppy, and our main concern was that she ate something that didn't agree with her and made her sick or possibly became obstructed. We arrived at about 10:15 pm to an empty waiting room, not even a front desk receptionist, and had to stand at the desk for about 5 minutes until a woman appeared and started asking us questions. She asked why we were there, told us that it would be $82 for initial exam and then possibly more for diagnostics and testing. Feeling like the initial exam fee was reasonable, we proceeded and she had us fill out some paperwork. We then waited to be brought back to the exam room another 30 mins, and then sat in the room for another 10 mins before anyone arrived. A vet tech came in and she asked a few questions, then began to exam our dog on the exam table. She took her temperature, and then felt her abdomen, She then told us that the Vet would be in shortly. 10-15 minutes later, a woman arrived briskly, and the first thing she said to us very curtly was "Oh the whole family came, huh?" There was only 3 of us in the room, and the reasoning for that was because each of us had a different encounter explanation during the day with the dog that we felt needed to be included in her treatment. The Vet then very rudely and nastily started asking questions as she performed an exam on our dog, doing the exact same thing that the tech had previously done... She was short, brief and impatient with us. It was late, we were exhausted and stressed and the last thing we need is a rude healthcare worker. She then told us that she needed to perform an X-ray and do blood work to check the dog. She told us her tech would be back in with an estimate for the simple procedures. We waited another 10 mins and the tech came back in with a red folder, and laid it on the exam table and started going over charges. The total for ONE X-ray and a couple blood tests was $550 dollars!!!!!!! That didnt even include what they might have to do if there happens to be something actually wrong!! We told her that price was not affordable for us, and that there had to be something else that they could do?? The tech told us that she would discuss it with the Vet and see if there was another price that she could offer us, and left the room. Meanwhile, my pregnant sister bursts into tears because she is overwhelmed and stressed that our dog may just have to suffer because of this OUTRAGEOUS price. I was bewildered because why all of a sudden is the price negotiable?? Why in the world did they come in to us with this astronomical quote and then say that there may be another option...?? The Vet then came back into the room 5 mins later, and very rudely tells us that the only thing that she can do for us is give our dog a fluid injection that will keep her from getting dehydrated, and then sends her tech back in with another estimate for that charge. We decided to get the injection, and to watch her overnight feeling like she is probably just sick from overeating earlier or something, as she has started to perk up in the office and is walking around the room acting curious again. The tech takes our dog and gives her the injection, and we end up leaving paying a total of $119 for an exam to be told to pay more money, and basically a doggy IV. Overall, this was the worst experience I have ever had taking my dog to see any vet. I have no problem paying the $$ for service, but when the service is inflated by nearly %100 markup, how is that justifiable? I feel scammed, and then thrown to the wolves because we did not want to pay for nonequivalent service. I would never take my sweet dog here again, and you should not either unless you have a nest egg to spend on pet care. Healthcare should be affordable, for people and animals alike!! read more

Good staff, knowledgeable and thorough. Wait was a bit too long. Prices are higher here than others.

I'm mortified to see how many reviews are similar to our experience, I wish we had known before we came here. Our dog has been sick with diarrhea, vomiting, and hasn't ate in over two days. We came to Blue Pearl around 7:00 PM and didn't see anyone in the lobby, other than the receptionist. The vet tech was able to take us back fairly quickly, and was very kind. She did all of the vitals and then said the doctor should be with us shortly. Skip to an hour and a half later, Dr. Greeson came into the room. She immediately started addressing our dog as a "he" for almost the entire time she was in the room, even though it was clear that she is female. I mean, her genitals were right there and it was clearly stated on the form that she's female. Immediately I was discouraged by this because if this doctor couldn't take the time to see her GENDER, how could I trust her with anything else? Dr. Greeson then went over some questions with us, and started to become rude. When we would answer her questions, she would try to contradict what we were saying. She talked about how our dog would growl and her weight. She then goes on to say, "I'm very blunt as you can see. It's both my strength and my weakness." We were there because our dog is very sick, not because we wanted lesson on her growling or her weight. We have a regular vet for that. After that, she recommended some tests and said that she would be back with the costs. As soon as she left, my boyfriend and I looked at each other in shock. "Wtf was that?!" We then proceeded to wait another hour when the TECH, not the doctor, came back in with the costs. The total was $800+. There's even a cost to REVIEW the x rays. Yep, you read that correctly. A cost to TAKE the x rays, and a cost to review. What a joke. At the this point, we were 3 hours in and had maybe 15 minutes face time with the doctor and tech combined. We decided to get one blood test, which then took another half hour. At this point, we were ready to leave. We decided to get a pain injection for our dog to help relieve her pain until we could go somewhere else. For waiting 3.5+ hours, having little amount of time with the doctor, and getting just one blood test just for pancreatitis, the total was over $200. Waste of time and money. DO NOT GO TO BLUE PEARL! read more

I used to love this hospital it was my go to ER for my pet however, since my dealings with the front desk and multiple interactions with Paige I will not be returning. Every interaction I have had with Paige she has been hostile and rude, completely unwilling to help especially in times of crisis and not one or twice but in at least 3 dealings with her I have had the same experience. I work in an ER and your front line staff without any compassion or people skills is simply poor management. Paige is the team lead so it explains why the customer service is suddenly so poor. I took my same issue to VCA and it was solved in a letter of minutes by a kind compassionate individual who was willing to help problem solve with me as opposed to throwing a piece of paper at me telling me she cannot help me "it's policy." When I asked what I should do I got a smug look and a shrug or the shoulders and again "I cannot help you." I love the vets at Blue Pearl and I have loved the ease of the location but, I will go to a facility where the frontline staff has enough skill and courtesy to help instead of turning people away without any solution. I should also note that a follow up call to Cary another front desk staff member who was also no help to me or my situation and then hung up the phone on me, apparently Paige and Cary don't think that I am able to remember when I have had a poor interaction with a volatile staff member. So thank you Paige for solidifying that it is worth the drive to a VCA ER instead of having to deal with you ever again.. read more

WARNING!! Do not take your fur babies to Blue Pearl Veterinary. If it's an emergency there are reliable 24 hour hospitals near by. This young lady is Luna, a 2 year old black lab who's life was cut short due to inexperienced and careless doctors. Luna was diagnosed with Kennel cough by Dr. Padlock, she was coughing and couldn't breath well, she was lethargic and wouldn't eat or drink. Kennel cough typically doesn't effect their energy or appetite but it was assumed the Dr. knew what he was doing so Luna went home with antibiotics. Shortly after her breathing worsened, and she threw up, so she went back to the hospital where Dr. Shipper confirmed Kennel Cough and prescribed her hydrocodone (a pain killer). Luna died this morning. If she had been given the option for X-rays or an alternative diagnosis she may still be alive, these doctors just shoved pain killers down her, saying it's only kennel cough. PLEASE think twice before taking your baby here, they don't care about the animals that are brought in. They don't take time to test them and property diagnose them. When trying to speak with the dr. for an explanation as to why they didn't suggest x-rays or why pain killers, they wouldn't take my call. Luna's life was taken too soon by people who's word we rely on, hopefully her experience will help to prevent others from the same outcome. read more

Dr. Vicki Campbell is so nice and sweet. You can tell that she really cares for each animal that walks through the door. She helped my little dog, Roo, who was pretty sick with bacteria. Blue Pearl got us in right away and did everything needed to help my pup feel better. The staff was very nice and concerned and answered all my questions. I wish that this place wasn't just for emergencies... I would take all my pets here if I could read more

This place is completely unprofessional and incompetent. I took my dog there for oncology follow up. Before they prescribe cancer meds that can be life threatening I was assured by Dr. Greenberg they ran all the blood work including the ones for organ functions to create baseline values and he's ok to take meds. A few months later when the tests are ran again, Dr. Kim Johnson, informed us that his liver enzymes were high but she can't say if it's the medication or something else since she doesn't have baseline values. When I told her I was assured the values were there she told me she doesn't see them and doesn't know why I was told that they were there. When I pressed her on how and why did they prescribe a med that can kill my dog without all the tests she told me "take your business elsewhere". When I escalated to the manager, Mindy Martin, she did find the tests and said she will call me back as what happened and what the next steps will be, this was a MONTH ago I still haven't heard back. Every week I call them the manager is conveniently "off". I STILL don't have answers. Do not trust these people, they couldn't care less about your animal they just want your money. read more

I am just going start this by saying DO NOT COME HERE. With all due respect the working staff were wonderful. But on the other hand the practicing Vet was absolutely horrid. (Deborah J. Schiffer) Coming in with over 200+ hours with volunteering experience at a shelter and hundreds of hours working at a shelter she was blatantly rude, and performed unnecessary treatment such as sedating him for stitches while he had a muzzle on (which was performed in the operating room). I am still shocked on how my dog and my SO and I were treated.  My dog is a pit mix who was bitten in the shoulder by a neighbors dog and was fine until he had itched at the site ripping it open and scratching at it. He was scared and nervous and she had the audacity to state that he was an aggressive dog when he was literally the one attacked. I am amazed at how poorly this woman treated us. They charged us $500 and want us to come back to change the gauze daily for an additional $40 per day... Do not support this practice or this woman. They will take advantage of you given the chance. read more

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Thank you! Thank you! Thank you! Blue pearl's vet ophthalmologist, Dr Disney, saved us! My boxer's eye ulcers had gotten beyond what my local, small- town vet could treat. I was referred to another dr in Vegas, but upon talking to them decided they were not for me. I searched and called every vet ophthalmologist clinic from Salt Lake to Las Vegas and found Blue Pearl in Midvale. They were not only knowledgeable, but the most affordable, which actually made me nervous. However, when I met the staff and dr Disney, I knew I made the right decision. Kind, helpful, able to clearly explain what was going on. They made the 4 hr drive well worth it. My dog's eye is healed, and I couldn't be more grateful! Thank you! read more

They either "only want your money" or they are incompetent. Neither is good. In my dog's case, they ran ~$300 in tests because "nothing obvious is wrong with her". The blood tests were all normal but the urine sample came back with blood in it. Turns out, they took the urine sample with a needle so of course there was blood in it and should have been considered normal. Rather than call the result normal, I ended up putting my dog though an additional $390 ultrasound to explore for a GI blockage that was completely unnecessary because they messed up the urine test. All the while, they completely missed the fact that she had lice. That is something that should have been spotted early on in the initial visual exam before ANY blood/urine tests were done. They also ended up exposing other pets in the facility to lice as a side effect. My poor dog has gone through days of stressful tests that were completely unneeded (and expensive). Avoid this vet like the plague if you love your pet! read more

Vet tech had no clue what she was talking about. I asked what the blockage was that was shown in my dogs x-rays and she said nothing they are clear and I pointed at the block6and said then what is that and she said "oh it's a blockage. Probably feces or looks like a piece of cloth but I don't know that's just what the Dr told me." Save your money and go elsewhere. read more