Neighborhood Vet is the best vet I've been to in my time owning a dog which is 10 years!!! My experience started with Ashley. Ashley answered my phone call and was very accommodating in getting me an appointment soon and fitting me into their busy schedule. She informed me that Bambi would have a drop off appointment and assured me they would take care of her and help her. This was the 3rd vet office I would visit for the same issue which was expressing my dog's impacted anal glands. I was so worried because I had visited 2 previous offices and they weren't able to help me at all but they were able to take my money, and a lot of it. However, I felt confident and at ease after speaking to Ashley.
When I arrived to my appointment, I was so pleasantly greeted by both Ashley herself and another amazing woman named Donna. Donna was so sweet to me and treated me like I was family. Donna assured me that Bambi would be checked into her apartment and that she was in good hands. I've never left Bambi at a vet before but I wasn't even worried. I was so confident and relieved that she was were she belonged.
After a couple hours, I was called and requested to come pick up my precious fur baby. When I arrived back at the office to pick her up, I was greeted by Doctor Vanessa. Doctor Vanessa is the vet that helped my little Bambi and she was so professional, thorough, and caring. She explained to me the entire process and how she even inserted a tiny curved syreng into the anal gland duct and flushed the gland with an antibiotic ointment. They even cleaned her up and Bambi was so happy when I was there to pick her up. Doctor Vanessa also prescribed her an oral antibiotic pill that I am giving her every 12 hours for 10 days, with food. I wanted to give Doctor Vanessa a big giant hug!!!! She is my HERO!!!! I am sooooo grateful for her patience, persistence and dedication to help Bambi and not giving up because the gland duct was very tiny and it was a very difficult procedure. I had 2 previous vets try and give up and I am so happy that I've found Neighborhood Vet.
After doctor Vanessa answered all of my questions and addressed all of my concerns, Donna helped me check out and pay. I was shocked with how reasonable the charges were. I would've paid anything to have my baby taken care of but they didn't rip me off at all. They are extremely fair on pricing and they have now earned a happy customer for life.
Donna was so personable and we talked about how I feed Bambi a beautiful breakfast and what we both like to eat for breakfast. I have never felt so appreciated and welcomed by a business before. Donna is such an angel and the way she makes you feel is indescribable. Donna even walked me to the door and blew me a kiss goodbye as I left the office.
The next business day, I received a beautiful and heart warming call from Donna. She just called to tell me how wonderful it was to meet me and she said she wanted to see how beautiful Bambi was feeling. She wanted to know if I had any questions or concerns and assured me that I can call them anytime before 5:30pm if I need them.
I cannot express enough how very GRATEFUL and APPRECIATIVE I am for Neighborhood Vet, Doctor Vanessa, Ashley, and Donna. Thank you thank you thank you to all of the staff and for the exceptional customer service. I will forever be a loyal and happy customer and I cannot wait to return to my follow up appointment in 3 weeks. I feel like the staff at Neighborhood Vet are my friends. I love them!!! read more