So I thought about writing this review all weekend.
I called Blue Mercury on a Thursday to find out if they had any makeup application options for Saturday. I had received a flyer in the mail that they were having representatives from various makeup lines in the store for the next few weeks. I thought well, great idea, I have a black tie event to attend on Saturday, would be a great excuse to get my makeup done and purchase some Spring makeup. The girl who answered the phone (I think her name was Ashley) was very kind and mentioned that Laura Mercier was going to be in on Saturday and they could take me at 5:30. I said, yes, I'll take it. Only implication, I had to purchase 3 makeup products. No big deal, I like LM cosmetics. She said this is a great deal because if a BM rep applied my makeup the fee would have been $75.
I called the store to confirm my appointment Saturday morning and we are good to go.
I arrive at 5PM, and said I have an appt with the LM representative. They are confused and asked if I had an appointment scheduled. I said yes, and they continued to ask who I spoke to... Long story short, I see the LM rep leave the store, she says something like I can't take her, I've worked my hours today. So Carolyn (a Blue Mercury rep) says, I can take care of you. I'm like, okay, that's fine, I want to get my makeup done. So she does a great job with my makeup, I ask her what I need for touch ups, she gives me three products (lip liner, stain, and gloss). I purchase all three and go to checkout. The man who is checking me out says, do you want to tip the makeup artist and I said sure, let's do $15. The total comes to $180. I'm charged $75 for the makeup service, gratuity, and the makeup products. I ask him, why am I being charged for the makeup fee, and he says, oh because you used a BM rep and not a makeup line rep. Okay, I've gotta run, my husband is at home waiting for me to attend our event.
I called the store a few days later and spoke to a manager, he can't do anything for me. He cannot guarantee the hours of the makeup representative. In my mind, don't make the appointment then. I would have figured out other options. I could have gone to the MAC store or Nordstrom's or somewhere else. I was completely annoyed, he mentioned that the BM should have told me the cost ahead of time and that she should have told me that I didn't have to choose 3 products. He says, I will let her know that she needs to let customers know these things. He says, I'm happy to "allow" you to return the products that you purchased. I don't care that bought these products, I care that I was charged for something that you didn't tell me about!!! Please keep in mind that I have gone to 2 other events and I had reps do my makeup at this specific location. One for a NARS event last fall and another one last Summer. I will NEVER go here again for makeup. It's a loss because I really loved this place and was a consistent client. I literally was just there a week before and bought a 1 liter of shampoo and got a spa service. read more
