Let me start by saying that I could move into the Joneses and hang out there for the better part of…read morea year and be totally happy. The space and curation itself is THAT awesome and comfy. You'll be inspired to switch up your whole decor aesthetic after just one visit! A friend recommended we check them out when we moved into a new house and our beloved couch that we'd literally had for decades... like while we were just dating... was not working in our new space. We needed a custom size and wanted the L shape to create a scenario where our family of four could curl up together and make key memories before the kids head off to college in a few years. We had never designed a couch before but definitely had some thoughts and ideas. The staff were there for it and vibed with us on it over multiple visits, calls, and emails. It was a BIG step for us and they held our hands the whole way. We must have sat on every couch there over the course of 3 visits and in the end, designed with them the PERFECT couch. Everyone was completely lovely. But here's where it gets really good. My husband wanted a low, deep, lounge style but I felt like I needed a little more stucture so we combined the styles of two couches, keeping it low and loungey but adding a second row of cushions so you or a guest can choose if you want to be laid back or more upright. It's the best of wboth worlds and completely flexible for older guests who would be swallowed up in a couch this deep. It's gorgeous... we sat down with them (on that couch!) and plotted it all out, with the L facing the right way in our house to make sense and bring the space to life. Mady hand-sketched it all up right then and there. The delivery team was so nice and lovingly unpacked the whole thing and were so sweet when I had a major brain fog moment and freaked out that they had made a mistake and designed the L facing the WRONG WAY! In quite a panic, I called the shop and reached Noa, who calmly dealt with my extreme freak out. The delivery team patiently waited for the whole thing and consoled me as I shed a few tears. Noa offered to come take a look at it IN MY HOME to assess the situation. A few days later, I'm walking through my home with them (Noa and her mom, the owner!) and we are all chatting about how it actually looks awesome in the orientation that it's in. I still had sworn that I didn't design it that way but agreed that it actually felt like I should have. They were calm, poised, creative, open, and completely invested in making sure their handmade piece felt perfect in my space. They were not aggressive nor accusatory... just there to see how best to resolve the issue, knowing that it was a custom-built piece. And they were lovely humans as well. We talked about art and design, building a business from the ground up, and the challenges with keeping a small business afloat during economic downturns and worldwide pandemics. Months later, I realized that no one made any mistakes and we actually designed it just like this, and it's been my absolute favorite thing in my home ever since. I think about this experience often, and I'm so grateful for their graceful reaction and approach. The couch itself is a standout in the space and sets the tone for the rest of our decor. It's comfortable beyond belief. It's easy to maintain, has held its shape for years now, and is easy to clean. We got it in a cream fabric, so that was a worry, but they taught us how to care for it easily! Not only does it hold our whole family, but a lot more people when the kids have friends over. It has helped shape not only our space from a design perspective but in how we interact within the space and with each other. And we get so many compliments on it. The quality and craftsmanship are unmatched. We couldn't be happier. THANK YOU! But what really stands out is that in this age of faster, cheaper, AI, and automation, this company is a family business of artisans that care deeply for the products they craft and the impact on their customers and clients. They want you to love the pieces you bring home, and they care to work with you until you do. They love art and design, so definitely take their suggestions!! Their pieces show that love and care and offer you a heightened level of quality and comfort. They are well worth the price, and I hope that you will pop your head in the shop and judge for yourself. You may just bring home a new piece that feels like an extension of your own family. You won't regret it!! I recommend them to all my friends and anyone looking for new furniture. They are the BEST!

Ordered 2 barrel style chairs and they are wonderful. Amazing service! Thank you so much. Also a…read morelittle table that is great too

I love the high quality furniture pieces at the LA Furniture Store Design Center on Triggs Ave. LA…read more I had visited this location with friends several times in the past, so after visiting several other high end showrooms, decided to check out their selections when I needed some living room pieces. I had an excellent shopping experience with Phil Chiem! He was so knowledgeable, gracious and fun to work with. I ended up getting what I came in for and more - I came in to find a single leather couch/reclining unit and ended up purchasing two beautiful leather couches for my living room spaces. All of their products are first rate, beautiful and an excellent value compared to other high end showrooms. Since my original purchases, I am looking to make additional couch purchases for my son's family household from Phil. Phil did a stellar job in helping me find the right pieces in the right colors and sizes to meet my lifestyle needs for my home. His suggestions and these furniture pieces take my home environment to a new level! The delivery team was incredibly competent and professional. They had vast product knowledge in assembling the pieces and showing me how to operate the reclining pieces. They were impeccably clean and treated me as a valued customer. I would recommend this location and of course Phil. Phil was awesome, no run around, straight to the point and the prices were a good value. He followed up after the delivery to check for my satisfaction. Phil's customer service is second to none! I highly recommend this LA Furniture Store location!

We bought an expensive sofa from this establishment. A hole opened in a seam right on the sofa's…read moreseat after a mere few months of use. The threads literally pulled out of the seams and we took pictures and wrote them. Despite the couch still being in manufacturer's warranty, they said the manufacturer claimed we had "poked it with a sharp object" and refused to live up to the warranty or stand by their product in any way. Know this. If you order from this place and have any problem at all with your sofa, they WILL bilk you and tell you to get stuffed. Scam-level customer service.

Free 2 hr parking in the ROW DTLA lot!…read more I am currently in the market for a couch and had come across Joybird ads online, so I was excited to see a showroom in LA. The store is quite expansive with many different models on display. I shared my preferences with one of the associates, Kayla, (sizing/firmness/seat depth) and she was very kind to show me models that fit the criteria. At the end of my visit, Kayla provided some fabric swatches and emailed links to the couches I had expressed interest in. Overall, I enjoyed my experience here and would recommend checking out Joybird if your budget allows!

My wife and I had an amazing experience at the Joybird showroom in Downtown LA thanks to Jazmine…read moreRenteria! We were in the market for a new couch for our home after returning one from another store that just didn't work out. Jazmine was incredibly kind, patient, and knowledgeable. She walked us through all the different styles and fabrics, explained what would be best for easy cleaning, pet-friendly living, and even gave tips on colors that help hide fur (huge plus for dog owners like us!). We visited twice before making a decision, and Jazmine never rushed us--she made the whole process stress-free and enjoyable. We ended up choosing the Bryant Petite Modular Sectional in Royale Sage, and it's absolutely perfect for our space and lifestyle. If you're looking for great furniture and even better customer service, definitely check out Joybird Downtown LA and ask for Jazmine. She made the experience amazing!

Another great experience with Sofa Club!…read more I've been a customer of Sofa Club for years and purchased most of the furnishings for my Airbnb from them, including sofas, dressers, mattresses, bedding, and other items. Their quality and service have always been excellent. Recently, one of my custom-made dressers from Sofa Club was damaged by a guest. I contacted them for help, and once again they took great care of me and helped get the dresser repaired and looking great again. This is exactly why I continue to recommend Sofa Club. They don't just sell you furniture and forget about you. They stand behind their work and are there when you need them, even years later. Tina and Kent have always been kind, fair, knowledgeable, and genuinely helpful. Thank you again, Sofa Club!

I purchased my first sofa from Sofa Club 12 years ago and it is still in amazing shape, so I knew I…read morehad to come back here when I needed a larger sofa for my new place. Everything was completely custom designed exactly how I wanted it. Tina was so helpful giving her recommendations and making the process quick and easy. The price was very reasonable and competitive with the big box stores. The sofa turned out GORGEOUS! I got performance honey velvet which feels so soft and repels water. I'm very happy with how it turned out and would highly recommend Sofa Club!

I had an excellent shopping experience with Saasaan; He has a great selection of inventory, and was…read morevery patient, understanding, and responsive as I worked through the buying process. His store offers tastefully curated, hard to find inventory at fair prices.

Gorgeous selection and he had a ton of knowledge about the designers and everything was legitimate.read more

I love this store and have been coming for years for small items and housewarming gifts. I love…read morethat they carry some hard to find brands like Cutipol. Everything is displayed so neatly and in a way that helps give some decor inspiration. There's even a small sale section for imperfect items (either from a crack, manufacturing issue, or missing piece). I've definitely purchased a few of these pieces and appreciate the care put into offering these imperfect items for sale and labeling the issue clearly. Staff has been friendly each time and have always made my experience in the store pleasant. I like how they aren't pushy but are quick to help me if I have any questions or am ready to purchase. I've purchased online as well and found the process to be clear and easy. I especially liked that they texted me if there were any issues or delay in the order. I was more than happy to wait for my items. Everything was packaged well and arrived safely to my door.

A small coffee shop in DTLA. Street parking is available but depends on your luck and time of the…read moreday. The elongated café has indoor seating only. Order was placed with the barista. Coffee and espresso was made fresh within timely manner. Their speciality coffee is really creamy and sweet. So if sweetness isnt your thing, then watch out. The sun may beam thru the front window, which you could feel the heat. The background noise and music is fairly low, so you can enjoy your reading or conversation. Overall, it was good. It gets a 4.2 out of 5.

Needed a sectional sofa and was ready to go to Ikea to get the Ektorp, until my gf found LA…read moreDiscount Furniture. We placed an order for a 3-piece sectional sofa on the website, and Vic (owner) called right after to confirm the order. The sofa was backordered at the time of order, but Vic ensured it would get delivered in a week. When the furniture came, unassembled, it was missing the ottoman. I called Vic and he had it delivered the next day. Then, during assembly, one of the screws was defective and Vic personally delivered replacements screws, same day, to our home. Amazing customer service! Very helpful and resolved all our issues professionally. I highly recommend this store. As for the sofa. Easy to assemble and had it for 7 months now, it's holding up just fine. :)

Can I give negative stars? Took our money didn't deliver and didn't reply had to go through Amex…read morefor refund. Booooo

UPDATE: There were communication problems and a resistance to solving my problem that ONE employee…read moretook upon themselves to resist. But when LUIS, one of the family owners, got word and took over... I could not be happier with the outcome. As a business owner I KNOW beyond ALL DOUBT that you CANNOT have a flawless experience every time NO MATTER HOW MUCH YOU WANT IT. The truth of a great business is HOW you handle the bad experiences and make good on your commitment. Not everyone can be made happy but the important part is that you know you did what was right. They DID WHAT WAS RIGHT and THEN SOME MORE and for that they get all the respect and appreciation I can share with another business owner. Short version of the long story IF you are still reading. They sent me a GLORIOUS art piece for my office. It ended up TOO BIG to get down the hall despite all my planning (entirely my fault) so I had to hire a contractor to take a window out, get it through the window and reinstall. That took weeks after delivery. BUT a few weeks later I am sitting on my couch and my friend declares "shit, it's already torn!". Not quite right, it had an unseen seam, hidden in the pleat. Every time you sat on it, it spread and showed the batting. For WEEKS I fought with staff about it being addressed. They offered solutions then retracted them as not being achievable. Each time we discussed one thing the employee ghosted me for weeks. When the owner took over, he accepted no excuses, owned the problem and dealt with the employee. Then he arranges to ENTIRELY REMAKE the couch to an EVEN BETTER OUTCOME (and I am sure at some significant expense). I had to hire a contractor again to get the old one out (my expense agreeably because THAT was my error not theirs), but he covered all the return shipping, REDESIGNED the entire couch to better specs both for my own staure (made it a bit shorter and a bit less deep, NOT and easy redesign for a mid-century piece like this), made the fusion removable to ensure heirloom longevity and the ability to reupholster in the future, gave me a batting/fill upgrade, changed out the leather to an upgrade, AND stayed on top of communication with me the whole time. 100% satisfied and then some. Many thanks guys. In terms of spending money with a company... I would do it again for sure when I am ready.

I really enjoyed working with West coast modern.I ordered the…read more wood rail sofa chaise ,Luis was a pleasure to work with helping me choose the exact yellow velvet I was looking for! I live in Florida and Luis guided me through the shipping process and it actually arrived early! I will be ordering from them again soon!

THE BEST consignment shop in the valley. Every time I go through they have beautiful high end…read morefurniture and accessories for great prices and sometimes can haggle on price!! Also very helpful and cool staff. I've gotten some great stuff here. From an amazing modern primitive dining chair set, to end tables to books and art. They also have let me take stuff home and bring it back when it didn't work. Always have incredible sofas and beds, dining tables and chairs, dressers, outdoor furniture, etc! I LOVE THIS PLACE!!!

So Jeanne, the owner, reached out to me to make it right! And she did. She offered to come to my…read morehome to give me estimates, which other places would not do. She was very kind and apologized sincerely for what happened. We had the best experience and I'm sure to do business with that kind and lovely lady. She's the best!

Its Not Trash Designs made the most incredible custom bed for me. They are quick, extremely highly…read morequality, efficient, and affordable. I asked for a very specific custom idea, built for my home, and they delivered on it, plus more. I'll be using them for my kitchen and living room as well.

If I coimd give six, seven, or even 10 stars I would. Marji and her incredible team at It's Not…read moreTrash have made some of our most beloved items in our home, including our exquisite and unique dining room table and our EPIC king sized bed frame with a vibey headboard and built in drawers on both sides. People: when I tell you form meets function in all of their pieces and they are prepared with expert amounts of construction acumen plus all the creativity and love and care imaginable, I mean it. Look no further for the maker of your dream items for your home. I should add that Marji is an absolute DREAM to deal with as well. She always gives you great options, collaborates with you on how to best achieve your goals, and delivers A+ products. Every. Single. Time.