Had a great experience here buying our dining and coffee table from the showroom!…read more Angel assisted us with the purchase was very helpful answering all our questions and made us feel very much welcome, making the visit smooth and easy. Toby and Rose also helped us with shipping process and was very communicative. Would highly recommend at least visiting the store just to see all the options!

I purchased furniture from Valyou Furniture for three different properties with total orders…read moreexceeding 25000 dollars. The purchases included over ten beds sofas two dining tables and additional home accessories. The website looks great the designs are nice and prices are always presented as discounted. However the actual quality of the products is average at best and in some cases below average. Within less than two years two Charm beds completely collapsed to the floor. One dining table broke. The sofas while still looking fine visually lost all structural support and now sink badly. I recently contacted the company for help because several beds literally broke. To my surprise Valyou Furniture refused to help stating that their warranty is only one year and my purchase was just two months outside the warranty period so they would not offer any support. A piece of furniture meant for daily use especially at this price point offering only a one year warranty raises serious questions. What does that say about the companys confidence in its own products. Very disappointing experience. Nice design but poor durability and disappointing customer service.

Honestly not much to say! I've been hunting around for a couch and stumbled upon the website…read more Unfortunately they don't have showroom so you do have to take a chance on ordering a couch online. I called them to confirm if they had a specific couch. They didn't but they suggested one that was basically the same except for a small design difference. Because I live within 10miles of their office, delivery was free! They texted me when they were on the way the next day! They came in, set everything up and I was good to go. I didn't have to lift a finger! Such an easy process at such a great price!

Everything seems fine at first but don't be fooled. The moment you have an issue with your…read morefurniture, their so-called "customer service" vanishes. They promise to help, but once they have your money, they ignore your calls and emails. I purchased several pieces of furniture from them, and when I noticed the defects, I was assured they would take care of it. Instead, I got the runaround and then complete silence from Kevin. This company does not honor its warranties or stand behind the quality of its products. Save yourself the frustration and take your business elsewhere!

Amazing furniture store!!…read more I went to the store three months ago to see Bauformat German kitchens. But I found so much more than just kitchen cabinets. Great and professional customer service! All the girl who works there are professional designers! They have so many great design ideas. They helped me a lot with my furniture selection for the entire house. I purchased all my furniture, kitchen cabinets, Miele appliances and chandeliers for the entire house from this store and Im extremely happy with every single item. When Soosan, Jinny and Jane did my kitchen design, they created a special board for me with my kitchen elevations and 3d design, so I could see my kitchen in the finish which I selected and including Miele steam oven, refrigerator, cooktop and hood. The 3d design looked so real like it was a picture of my house. So I basically could feel that my kitchen was already done and I was just staying in the middle of the room. I received my cabinets in 8 weeks as I was promised! I is really exiting because the kitchen was made in Germany and delivered to me. The quality is amazing! I hired Blue Haus to do my design and purchased all the furniture from this store. Im extremely happy! Thank you very much! I recommend this store to everybody!

We went into this place thinking there is no way we could afford to remodel our small kitchen with…read moreall their high end products but we went in anyway, thinking we would look around and just get inspired. I was helped by Jane and Jinny, who were helpful the entire time we were looking around, answering questions about different hierarchy of prices, what things were made of (I was a total newb when it came to interior design - everything I knew was from HGTV lol). They were so patient and assured me that they could work with any budget. They even pulled out a 3D design that they just recently did for a kitchen that was smaller than ours. It looked beautiful! So we took home a bunch of information, thinking well, what do we have to lose to see if they could design something that we liked for our new kitchen. So we asked them to design something based off of a few criterias - budget, openness (which would be really hard because our old kitchen had a giant wall and the layout was really impractical). The boss/designer came up with something so original - we couldn't even have thought of that! rather than having the island go perpendicular to (east west) the living room, they suggested we go north-south. This opened up our entire living and kitchen area and it also made the kitchen practical to use with more efficient use of cabinet space. They showed us how we could cut down on some of the price by picking drawers that didn't have the pull out but making sure we got at least 2 pull outs that were necessary. Andd, we still got the Bauformat German made cabinets that literally shipped from Germany (and hence we had to wait for them since this was in the middle of July and they take a whole month off - hello, America, where are with with such great vacation culture?) that are so well-made, fancy, and durable. For countertop, I went with Caesarstone since it was more affordable and actually more to my liking than granite. They helped me pick out the right shade of island "accent wall"and tiles for the floor. Honestly they went out of their ways to make sure that I got the dream kitchen that I always wanted but within my budget. I never felt like I was a small job for them (and I'm sure they had much bigger clients with much bigger wallets). It does help if you're Korean for the banter but they all speak English so you'll be in trusted hands. Best advice is to let them help you design and come up with something that fits your budget. You are paying for their expertise. I'm so happy with our remodel. I'm sure we will get a lot of value out of it and I'm happy we did it now vs. when we are close to selling so that I could enjoy it while we have it! When we do move, I am totally going back to them to remodel. P.S. their customer service is exceptional. It's like I made new friends. When they were done with the kitchen, I found a few problems and they came back to fix it without any complaints. They also gave me a cute candle and candle holder that matches my countertop so perfectly that it lives there now. They also check up on me from time to time even though they're completely done with the job. It's been around 7 months and they still text to see if I'm happy. That's real customer service!

All in all a stellar experience @ Modani! Harry is super…read moreupbeat, helpful and extremely informative in regards to all product and design plus he is supportive to clients at every step along the way. He also kept me in the loop throughout the process as I recently furnished my condo! I've also visited other Modani properties (ie: Miami, Houston) and this Los Angeles location brought everything together for me! Thanks again!

One of the worst customer service experiences I have ever had…read more The first mattress support was delivered broken. It took nearly two weeks of back-and-forth communication before the issue was finally addressed and a replacement was provided. Now, less than six months later, the replacement mattress support has failed as well. Instead of honoring what was represented to me as a one-year warranty, the company is trying to shift the responsibility onto me and discuss protection plans rather than address the fact that the same component has now failed twice. What makes this even more frustrating is that this was not the only quality issue with the furniture. One of the nightstands arrived uneven and was not properly painted in several areas. At the time, I chose to overlook those defects and did not file a complaint because I considered them minor issues. Looking back, that was clearly a mistake. The most concerning part is that nobody seems willing to clearly state, in writing, whether the company is refusing warranty coverage. I have repeatedly asked for a written explanation and still have not received one. A manufacturing defect can happen. A second failure of the exact same component within six months is a quality-control problem. When that is combined with other defects in the furniture and an apparent unwillingness to stand behind the product, it starts to look like a pattern rather than an isolated incident. If you are considering purchasing furniture from this company, be aware that when something goes wrong, you may spend weeks trying to get a resolution while the company looks for reasons not to take responsibility. Extremely disappointing experience. I cannot recommend this company to anyone who expects quality furniture and reliable customer service after the sale. One more thing that I completely forgot to mention. The mattress support system displayed in the showroom is not the same product that was actually delivered. As I later discovered, none of the mattress support systems shown in the store are apparently what customers receive. Instead, a much cheaper alternative support system is delivered with the bed. That would already be questionable on its own, but what makes the situation even worse is that the cheaper replacement component has now failed twice within six months, and the company is unwilling to take responsibility for it. Customers make purchasing decisions based on what they see in the showroom. If the support system displayed in the store is not the support system being delivered, that is something customers should be clearly informed about before making a purchase. At this point, I am dealing with the second failure of the same component, while the company appears more interested in avoiding responsibility than resolving the problem.

Absolutely horrible. Attempted to deliver totally different furniture. Man is a liar and cheat. Got…read moreme for $850. All bad. Go there if you want to be cheated and yelled at. Just there to cheat customers.

***This review is about 5 years late*** My wife and I were…read morelooking for a king size platform bed frame that was unique in style and not something that was mass produced. We were also looking for a baby friendly bed that had cushions all the way around as we had a 1-year-old son at the time. The owner was able to accommodate our needs and custom made our bed. 5 years and another child later, the frame is holding up great and we could not be happier with the purchase.

I bought furniture here at a very reasonable price. I was quite satisfied with the furniture, but…read moreafter only a few days, my sectional sofa kept breaking apart. The sections were joined by very cheap hardware that I believe is bent. No matter how hard I tried I couldn't get them to connect, or when I did they came apart again will trying to attach the next section. I called the store and they promised to send someone over today. I waited all day and when afternoonrolked around I tried to call. I was transferred to a full mailbox.

I was very pleased with the bed frame I received for my boyfriend and I! We decided to do a custom…read moremade frame and it looks and feels phenomenal. Also we had it in our apartment in about a week! Very quick! The owner was a very nice man who helped us get accustom to what we were looking for. We couldn't have asked for anything better! If you're looking for good quality furniture and excellent service, this is the place you want to go to.

UPDATE: There were communication problems and a resistance to solving my problem that ONE employee…read moretook upon themselves to resist. But when LUIS, one of the family owners, got word and took over... I could not be happier with the outcome. As a business owner I KNOW beyond ALL DOUBT that you CANNOT have a flawless experience every time NO MATTER HOW MUCH YOU WANT IT. The truth of a great business is HOW you handle the bad experiences and make good on your commitment. Not everyone can be made happy but the important part is that you know you did what was right. They DID WHAT WAS RIGHT and THEN SOME MORE and for that they get all the respect and appreciation I can share with another business owner. Short version of the long story IF you are still reading. They sent me a GLORIOUS art piece for my office. It ended up TOO BIG to get down the hall despite all my planning (entirely my fault) so I had to hire a contractor to take a window out, get it through the window and reinstall. That took weeks after delivery. BUT a few weeks later I am sitting on my couch and my friend declares "shit, it's already torn!". Not quite right, it had an unseen seam, hidden in the pleat. Every time you sat on it, it spread and showed the batting. For WEEKS I fought with staff about it being addressed. They offered solutions then retracted them as not being achievable. Each time we discussed one thing the employee ghosted me for weeks. When the owner took over, he accepted no excuses, owned the problem and dealt with the employee. Then he arranges to ENTIRELY REMAKE the couch to an EVEN BETTER OUTCOME (and I am sure at some significant expense). I had to hire a contractor again to get the old one out (my expense agreeably because THAT was my error not theirs), but he covered all the return shipping, REDESIGNED the entire couch to better specs both for my own staure (made it a bit shorter and a bit less deep, NOT and easy redesign for a mid-century piece like this), made the fusion removable to ensure heirloom longevity and the ability to reupholster in the future, gave me a batting/fill upgrade, changed out the leather to an upgrade, AND stayed on top of communication with me the whole time. 100% satisfied and then some. Many thanks guys. In terms of spending money with a company... I would do it again for sure when I am ready.

I really enjoyed working with West coast modern.I ordered the…read more wood rail sofa chaise ,Luis was a pleasure to work with helping me choose the exact yellow velvet I was looking for! I live in Florida and Luis guided me through the shipping process and it actually arrived early! I will be ordering from them again soon!

Terrible customer service. Terrible product. The owner of this company will promise you the moon on…read moredelivery and customer satisfaction then won't return phone calls or text messages. We ordered our sectional on Cyber Monday. The sales person told us they hade stock and our delivery would be 2nd week of January. They were 8 weeks late on promised delivery of our sectional sofa, then then he tells me some story about how busy they are and that he's going to personally deliver the sofa but instead sends some delivery guys to do it on the day it finally arrives which was March 18th!! They set up the sectional and there's blemishes in the leather, and major fit and finish issues with the construction of the sofa and how it connects together. I send him text messages and photos and I get more lip service from the owner "oh yeah Mate, I can see the issues, I don't know how that happened, I'll be there to fix that myself. bla bla bla..." That was March 18, its now May 3rd, and no response what so ever from this guy or anyone from this company. The don't answer the phones, They don't respond to messages, their voice mails are always full so you can't ever leave a message. Maybe my review will get their attention. DO NOT DEAL WITH THESE SCAMMERS

I paid these guys over $2,000 more than a month ago. No tracking number, no emails saying when my…read morecouch would be delivered - NOTHING. THIS PLACE IS A SCAM!!!