I had one of the worst days of my life in this place. Room 307 heart attack..I looked up and I had…read moreabout ten ppl trying to help me. The food. The nurses and the tech was nothing but great.and because of there care I'm able to leave this review..once again thank you!

The nursing care on fourth floor was very good. They were professional and kind. I am a retired…read morenurse so I recognize that they did not have enough nursing aides to do basic nursing care like changing the bed, help with bathing, etc. If requested, they did not hesitate to help. The hospitalist and surgical staff were excellent. What I do not understand was why she had to stay in the ER for 18 hours before transferred to a floor bed. The reason given was that the hospital was full, but I found out shortly after she was transferred to the floor that there was a lot of empty beds. Availability of food and quality was very lacking. The food at the Starbucks on first floor was good but limited time hours of operation and the cafeteria being closed on weekends I guess was ok since people don't need to eat on weekends. In closing, the nursing and medical staff were excellent, professional and kind.

Customer service is terrible and staff are exceptionally rude and unfriendly. I'm sure some of them…read moreare professional but the ones I had to deal with were not and made everything difficult. Just trying to ask questions made me feel like I was bothersome and they didn't answer without giving me attitude to go with my questions. Very awkward and horrible experience altogether.

ER visit. Exceptional care! The ER was packed! Every seat was full and there were even people…read morestanding everywhere. I waited about an hour and a half, which was pretty good all things considered. EVERYONE from security, to the intake staff, to the maintenance people to the nurses and doctors were great, and gave me EXCELLENT care! When they did get a bed for me, it was a bed sitting out in the hallway , and there were a bunch of other people on beds in the hallway too. The hallways were lined. Even though they' were very busy, everyone waiting in the hallway was being taken care . Everyone was so professional and such a delight! I'm bad with names but I want to send a special "Thank You" to Nurse Abby, Nurse Maddie, Nurse Quinn and Dr. Anthony! I was helped by everyone it seems, but those are the people I worked most closely with and whose names I can remember. I live about an hour and fifteen minutes away from this hospital, and anytime any one in my family needs medical care, we go to UK Chandler ER. I've been having this pain in my stomach for a really long time and no one else took the time to look into. BUT the medical professionals at UK ER wouldn't stop until they'd found the cause. They kept looking until they found my diagnosis and how to fight it THANK YOU UK Chandler family!!!

Great taking care of my brother. Bad communication skills with families. Told them i was the one to…read morecall and they did not listen. I dont think any of the team read the charts for family members to call and the patients personal info Had to repeat not married and no children constantly. Takes too long for emergencies for patient and families. Hospital was not clean and info for out of towners was horrible.

Worse care center ever Notice I did not call it a hospital?…read moreMy wife was in ICU for 29 days. If I had notbee there every day, I have no doubt what so ever, she would not have made it out alive. Every day I had to tell them what to do and what not to do. She suffered an internal decapitation. The neurosurgeon was the only competent person I saw. There has only been 7 cases of her injury ever survive. That is EVER in the history of the record keeping. pe do have to learn somewhere but all the did was play games with there iPhones Her bill was $386,000 dollars. I told them to stick it. I paid the neurosurgeon for his services. He was a professional . thank GOD

Sick with viral infection. Easy check in and courteous staff. Nurses were professional and…read morecaring. Abby, Olivia, Halle, Jackie and all the others on the staff gave me great care while undergoing several tests. Thanks to everyone!

I just recently visited here after a long shift at work. I hadn't been feeling well for the past…read moreweek and decided to come here since it was not far from my workplace (and open past 8pm). This building has an ambulance only entrance and another entrance in the back. They do have metal detectors and do bag searches if you bring bag/purse in. My keys were held because I had pepper spray attached to it. Going to the front desk it moved quickly beings I have a mybaptist chart. I was taken to a room and triaged quickly. It did take some time to be seen by a provider. I was seen by RN for vitals and to be swabbed for Covid/Flu and strep. After that seen by registration. It did take some time to be seen by a provider. Once seen an initial exam was done and my swab results all came back negative. I was prescribed some strong cough medicine and went to nearest 24 hour pharmacy. When checking out, that's when I had to pay my co-pay vs paying up front. I did get my keys back and checking the time. I was there for only over an hour. I read other reviews where people waited longer. I guess it depends on how many people are there and if you're there for urgent care/ER visit. ER is 24/7 Urgent care 7a-9p. I had an excellent experience and couldn't ask for better quality of care. I'd definitely come back here.

After seeing the many negative reviews about Mary & Elizabeth I was concerned about my upcoming…read moresurgery. Those fears were put to rest once I went there; the pre-admission testing was easy to understand and the surgery itself went very well. I spent the night there under the watch of the night nurse, Vanessa, who took great care of me and made my stay as comfortable as possible. I also want to express my thanks to the following people who took care of me along the way. Tricia, Kristie, Kim, India, Sandra, Jordan, and Vanessa. It's obvious they love their jobs and are committed to taking care of their patients. In short, I think Mary & Elizabeth has turned into an exceptional hospital now that it is part of U of L.

Went in at 2:30 and waited around for four hours and didn't get any help…read more Took blood, blood pressure, urine but they didn't give us any help. The place was packed and some had been there longer. They called out names for people that weren't there so it's obvious other people gave up. So don't go here unless you're dying or already dead.

I've read some of the disgruntled reviews posted here and cannot at all agree. A few months ago my…read more9 yr old GSD was transferred here from Tates Creek Animal hospital following an emergency bloat surgery with complications resulting in a punctured diaphragm. He spent 4 days with them in the ICU. Yes it was expensive, and yes the mark up really sucks... but the care and concern I received from the staff was 15/10. Not once did they "encourage me to put him down". I would've sold a kidney to save him and they knew to do whatever it took. I was updated around the clock. Day and night. My dog has separation anxiety and they set up a pen for him so he could hang out with them and played him bird noises. They made us comfortable when I came to visit multiple times a day. One of the staff members let me borrow a pen for him for months because he had to be kept quiet and still at home. She didn't know me, and didn't have to do that. They went the distance and they helped save him and get him home to me. The team texted me CONSTANTLY cheering for him. I am forever grateful to their doctors and staff that did everything they could for us.

They were great a took care of my puppy with kid gloves. They did what they needed to do and they…read morebandaged him up well and gave me recommendations and medication for him.

My wife recently had outpatient surgery there…read more From the free valet parking to the DRs and nurses, everything was top-notch. No complaints about any service she received.

I wouldn't even give this hospital a 1 but there isn't an option for a lower score. I was scheduled…read morefor an 11:30 appointment. When I checked why there was a delay, kelly let me know she had to out me back on the schedule and rescheduled me for 1. Totally unacceptable, avoid this location!

This CVS is not the best one I've ever been to, but is always consistent when it comes to customer…read moreservice. Sometimes getting a consult with the Pharmacists can take a while since they are always busy, but overall they are very helpful. It's a pharmacy. It's CVS. You get what you expect.

Slowest pharmacy ever. Always a long wait. Drive thru is slow too. Sign says full service both…read morelanes but thats not true. They need to remove the sign.

The largest and only 24 Walgreens in town! It kinda has a Wharehouse feeling in here with…read moreconcrete floors and high ceilings. The staff and the pharmacist were all very helpful each time I have visited this location. If you're a Walgreens person and you need something 24hrs. This is your store!

Switched from the other Walgreens on Nicholasville Road for better service, but prescriptions that…read moreare urgently needed take forever and the text messaging system malfunctions frequently. Will be looking for another convenient pharmacy in the area...

Update. They did eventually reach out to me and said they would help with the bill. I brought in…read moreall paperwork and thru approved it that day I'm in collections for the balance. All the group is is a bunch of doctors found a way to triple dip into your insurance and your pocket. This sort of practice should be illegal. A hospital that rents is operations room out and then rents it back. What a scam. The commonwealth should look into this. At the very least newspapers and tv stations should check it out. Seems illegal

I was extremely disappointed in the care of my grandson over the weekend. Burned his foot and…read moreBaptist was the closest ED to me. They acted like they had no idea how to help him. Rooms were dirty with blood splatter. No one else seemed to be there yet they took 3 hours. My grandson laid there for 45 mins before they even got him anything for pain. Thanks but no thanks. Should've trusted my instincts and went to UK!