Excellent customer service always on time safe and secure all of our family travels to and from the…read moreairport terminal with them!

deben exigirle a los chóferes que usan su cinturón, de seguridad todo el tiempo…read more choferes de pullman y que no cambien de líneas, sin ningún motivo, se arriesgan mucho la vida de los pasajeros, pero los pullman están buenos limpios y siempre salen a tiempo. no importa llegar un poco tarde. No les exijan tanto a los chóferes. Gracias

DO NOT USE PRIMERA PLUS IN MEXICO!!!!! I want to file a complaint about the bus carrier. I bought…read moreticket for to and from Guadalajara airport to Morelia. When I was returning home I called early in the morning to reserve seats with Primera Plus. I was told I could not and had to wait until I reached the bus terminal. Granted this bus carrier advertises calling ahead or using their app to book seats. Unfortunately, once at the tickets booth, I was told that the tickets were sold out. I explained that my flight back to LA was at 8:17p and they stated that the next bus would not be until 11:45p. The customer service representative was of no help. When I asked how they planned to fix the problem since it was their representative who made the mistake, they offer something I couldn't use and refused to refund my money to use another carrier. I am now forced to travel to another city and pay extra to have a taxi take us to the airport. Worst service and such incompetence!!!!

Don't do the CAPU-TAPO bus route, and do this instead!…read more Super easy way to travel to and from Mexico City Airport - very accessible (20 minutes and 40-50 pesos via Uber to Estrella Roja Terminal at 4 Poniente, the address) from Puebla's historic city center. This is the nicest terminal I've seen across all continents and with really nice staff! Tickets can be bought onsite, but to skip the lines, buy ahead of time at Aeropuertoer.com. It's in Spanish, but you can figure out what it's asking. International credit cards work. Just remember to put your FULL (incl middle) name where it says "nombre" - otherwise you can't complete your purchase. My friend doesn't have a middle name and had to make up a middle initial. This is not the same as the input field for your name for the credit card (don't make up names for that) - just a first and last name will do for that one. They then show you your ticket; screenshoot that, and voila :) Once you get to the station, you can go through either of the two security check lines. The one on the left is for the people with carry-on luggages; the right for those with backpacks/duffel bags. The luggages (maletas) will go on the bottom of the bus. Very clean facilities (read: bathrooms in the terminal), complete with complimentary espresso/Americano in the waiting area. They also have paper bags at the gate with water and cookies for the bus! Totally the way to travel to and from CDMX!

Bad customer service. I bought the wrong tickets by mistake and they refused to reimburse me or use…read moreit as credit for the proper tickets. No effort to help. Mal servicio al cliente. Por error compre los boletos equivocados y rehusaron rembolsarme o usarlo como crédito para los tickets adequados. Ningun esfuerzo por ayudar.

Just thought I'd add a review from the perspective of a "gringo"…read more I have used all three classes of ADO between Puebla and Oaxaca. The Platino service is the most expensive but the bus will blow your mind. The seats are so wide there are only three across and each one has a monitor with a great selection of movies in almost any language you can think of. The only problem is that there are not many Platino buses so I have only been able to take it once. The buses in the other two classes put the "dog" to shame. They are clean and comfortable. At first glance the two classes of bus look the same but the GL service gives you a little more leg room which I like because I am 6'3" tall but I would not hesitate using the standard first class bus. A hint for people like me who can speak a little Spanish but can't understand the public address system at the bus station. When I get by the departure gate I find a Mexicano who is taking the same bus as me and let them know I can't understand the announcements. The people are always great about making sure I get on the right bus. If you have never taken a first class inter-city bus in Mexico you will be shocked at how nice they are compared to the buses in the USA.

Muy mal servicio. Rude employees. Their customer service has deteriorated over the years…read more Horrible service. Don't ever use this bus line.

This bus service runs buses from Mexico City to Puebla, departing about every 15-20 minutes. The…read morebuses are clean, comfortable, have air conditioning, and some even have bathrooms. The bus runs from TAPO in Mexico City to CAPU in Puebla, the bus station which is about a twenty minute drive from the Zocalo area. My gripe is that when I was in Mexico City, I purchased return tickets from Puebla to Mexico City. The tickets were printed on flimsy receipt paper, and when it came time to use the tickets a few days later, they were faded and the clerk couldn't quite make out the number to verify that I hadn't forged the tickets, or wasn't pulling some scheme. So they made me purchase new tickets, at the rate of about $8USD each. I wasn't happy. There are two classes of buses, as far as I could tell. One is first class- with a bathroom, and non-stop service. They even showed a movie. The economy class didn't show a movie, had no restroom, and made several stops along the way.

If you need to go anywhere in Mexico you can rest assured there will be a bus heading in that…read moredirection. Cuidad the Mexico has probably one of the best bus systems anywhere in the world. The place is busy and rest assured you will not go hungry either as there are plenty of restaurants to keep your tummy full before getting on one of the buses.

This is a large bus terminal which takes you to big and small places all around México. This bus…read morestation is pretty safe and clean, they have restaurants to sit and eat at or take to go, and many bathrooms. You do have to pay to enter the bathroom though, and pay separately for toilet paper...not cool.