We wanted to see how the people of Mexico live, eat, travel; not how tourist travel. Well...we…read morefound out with the bus! It was crowded but it was clean and efficient. People were pleasant, patient and the buses were top notice Volvos! They run right on time too! We had some confusion when our bus was to leave and as a consequence we had a 2 hour wait but then lots of people had wait! The seats were big and comfortable, had a movie going for trip too!

Esta es una gran estación de autobuses que está limpia en general, tiene muchos asientos y muchas…read moreopciones de comida y bebida. This is a large bus station that is overall clean, has lots of seating, and lots of food and drink options.

Don't do the CAPU-TAPO bus route, and do this instead!…read more Super easy way to travel to and from Mexico City Airport - very accessible (20 minutes and 40-50 pesos via Uber to Estrella Roja Terminal at 4 Poniente, the address) from Puebla's historic city center. This is the nicest terminal I've seen across all continents and with really nice staff! Tickets can be bought onsite, but to skip the lines, buy ahead of time at Aeropuertoer.com. It's in Spanish, but you can figure out what it's asking. International credit cards work. Just remember to put your FULL (incl middle) name where it says "nombre" - otherwise you can't complete your purchase. My friend doesn't have a middle name and had to make up a middle initial. This is not the same as the input field for your name for the credit card (don't make up names for that) - just a first and last name will do for that one. They then show you your ticket; screenshoot that, and voila :) Once you get to the station, you can go through either of the two security check lines. The one on the left is for the people with carry-on luggages; the right for those with backpacks/duffel bags. The luggages (maletas) will go on the bottom of the bus. Very clean facilities (read: bathrooms in the terminal), complete with complimentary espresso/Americano in the waiting area. They also have paper bags at the gate with water and cookies for the bus! Totally the way to travel to and from CDMX!

Bad customer service. I bought the wrong tickets by mistake and they refused to reimburse me or use…read moreit as credit for the proper tickets. No effort to help. Mal servicio al cliente. Por error compre los boletos equivocados y rehusaron rembolsarme o usarlo como crédito para los tickets adequados. Ningun esfuerzo por ayudar.

Muy mal servicio. Rude employees. Their customer service has deteriorated over the years…read more Horrible service. Don't ever use this bus line.

This bus service runs buses from Mexico City to Puebla, departing about every 15-20 minutes. The…read morebuses are clean, comfortable, have air conditioning, and some even have bathrooms. The bus runs from TAPO in Mexico City to CAPU in Puebla, the bus station which is about a twenty minute drive from the Zocalo area. My gripe is that when I was in Mexico City, I purchased return tickets from Puebla to Mexico City. The tickets were printed on flimsy receipt paper, and when it came time to use the tickets a few days later, they were faded and the clerk couldn't quite make out the number to verify that I hadn't forged the tickets, or wasn't pulling some scheme. So they made me purchase new tickets, at the rate of about $8USD each. I wasn't happy. There are two classes of buses, as far as I could tell. One is first class- with a bathroom, and non-stop service. They even showed a movie. The economy class didn't show a movie, had no restroom, and made several stops along the way.

A beaten up, worn down bus station on the edge of town. I…read morehad to come through here thanks to Estrella Roja, the local bus company that runs from Mexico City to Puebla. For some reason, they won't take you to 4 Points Bus Station, they take you to this place that's about a twenty minute cab ride to the center of town. This place has seen better days. It's a big bus station, but the floors are cracked and dirty. There's plenty of space, but little places to sit if you're waiting for someone to come in. The exits are not marked clearly, and in order to get to the street, you have to find your way through the streets packed with aggressive cab drivers and past a fence that keeps the riff-raff out. The waiting areas are nice enough, and there are places to get some grub, like Subway. Why someone would eat Subway in Puebla, Mexico, I'll never know, but it's there if you're tired of the gastronomic capital of Central America. I was terribly frustrated with Estrella Roja, but that's not really CAPU's fault, I suppose. They did manage to get us in and out of there with relative ease.