You know how sometimes, a business messes up, maybe even royally, and their thoughtful resolution…read moremakes you think better of them than if everything had gone right in the first place? This is not one of those stories. I went there on Mothers Day with a secret. I was six weeks pregnant, not far enough along to have told anyone, except for my doctor, whom I also asked about a trigger point massage, as I have gnarly knots in my back. She said it was fine. Per their website, they "recommend" prenatal massages after the first trimester, so they think it's fine, too. When I arrived, there was a sign on the wall that asked you inform them if you are pregnant so they can "take precautions for your safety and comfort." But THIS IS A LIE AND A TRAP. I told the receptionist, and this set off a 15-minute tizzy. I heard several hushed voices outside the curtain. Two different people came in and out of the room multiple times. Between these conversations, I was told to get dressed, undress, and get dressed again. One person who came to the room was the nice man (David) who was to work on me that day. The second one, who introduced herself as the prenatal massage therapist came in and gasped while I was lying on the table undressed, telling me to get off my stomach. She'll get me a pillow. I told her I don't need a pillow. She said she'd only work with me lying on a pillow. I asked where David was, and she said she was going to work on me instead, lying on my side. I must get a prenatal massage, and also, they cost $20 more. I said I'm not paying $20 more for less, and if I had wanted a prenatal massage, I'd've asked for one. She told me that I have to "follow their rules," and if I won't get a prenatal massage, they'll "let" me get a "short" chair massage. Since that does focus on upper back, I agreed but asked if David was going to do it. She said, "It'll be whoever is at the chair." It was David, so I got a really good massage. You could tell he felt awful for me, which almost made it worse. I felt so humiliated and shamed for doing what they asked, and foolish for trusting them. I went to pay and the receptionist told me that the manager gave me a 50% discount on the service, and how was it? I told her he did a great job, and she cheerfully said she would make a note for the future, as if I would ever come back. I immediately wrote a review on Google, which was responded to a few hours later with a lot of words and no responsibility. They're sorry I felt that way. You can go read the review and their canned response, if you want. It's unhinged, but it's my "outcry" review, so I'll leave it.  The cherry on top was that the next day, I get an email, the subject of which is, "Following Up Personally," which just meant "privately," because it was utterly impersonal and spent the first half rehashing the Google response. I'll put screenshots, so you can read it yourself, but what's missing is any acknowledgement that what happened was unacceptable, or even that they messed up. She couldn't even muster up a "Mistakes were made."  And throughout the entire ordeal, they never once have referenced their policy, because if they did, they'd have to admit mistakes were made.  She had the gall to tell me that, as a "gesture of goodwill," they're going to refund me the rest of the cost, and that she hopes that it "can show that we genuinely care about my experience and well-being." It was $25. I'm not sure you can put a dollar amount on "genuinely," but if you can, I imagine it's more than $25. I didn't know I could be even angrier about this, but she really expanded my horizons. I emailed her back and told her that I paid cash, so how was she going to refund me? Does she expect me to come back to face the condescending prenatal massage therapist and the Front-Desk-Judas? And what of that sign? I'm so angry about the sign. It sounds so kind, but it's a nasty confidence trick. They obviously don't care about your safety and comfort. They just intend to embarrass and scold you. I asked her if giving me a refund is a "gesture of goodwill" the same way they assure someone that disclosing pregnancy is for their "safety and comfort"? I told her that it is textbook abuser behavior to ask someone to do something, punish them for doing it, and then apologize for it with gifts later. It is creepy and gross.  She actually responded but just to tell me she could Venmo. I don't have Venmo, so I tried one more time. I told her, point-by-point, what I needed--the instructions for an amicable ending. Acknowledge that what happened was not okay, explain how it happened, and apologize that it happened, not for how I feel. She answered back with another canned response. Unreal. But what I guess this means is that they think that this incident wasn't wrong or a big deal, just how they do things. And if they think that, then they'll do it again. Maybe to you. UPDATE: I did receive the $25 via Zelle on 5/15.

Always a great massage and superior customer service. My husband and I are loyal customers!!read more

My go to for years (circa 2016) for my massages. Clean, professional, serene environment. The…read moreowner, Noel, is one of the sweetest people you will ever meet. I love that she has her clients "test" all new masseuse to ensure they are a perfect match for her clientele. Each massage room is like your very own retreat. I get the best sleep after having a massage here. She now offers yoga, facials and sauna sessions.

I had one of their signature facials here with Kita and it was really nice. They do a great job of…read moreexplaining things here, making you comfortable, and trying to personalize your experience. The environment was soothing and relaxing and I found the prices were pretty comparable to other local spas. I felt like they had a lot of options also and I'd like to go back and try one of their many massages.

6/26/22 Today I appear to be scouting for my next two places…read morefor massage next week. This place is the second massage place that gave off a great vibe. Nancy was with a client, but unlike some other places I visited, she was polite and helpful with the information I was looking for. This helps me choose which place I will visit next week and in the following two weeks after that. Nancy informed me what the prices are, but this seems to becoming a trend since this is the second place I have visited where the credit card fee goes up as the time for the service goes up. Nevertheless, if you are going for 60 minutes- the cost is $70. With a Credit Card its $75. 90 Minutes costs $100.00. With a Credit Card its $110. I don't know yet if table shower or table shampoo is an option or included in the price, but I will find out soon. Nancy grave off a great vibe and even though she was busy, she was polite. I know the next two places I will be visiting. Great job Nancy with a first impression.

In addition, I had some problems at work. I felt very stressed. and I decided to look for a place…read morenear me where they do massages for stress. I found a place 3 minutes away I called then for an appointment they immediately gave me an appointment. They usually don't give appointments at the same time when a place does good work and is always busy. In order to feel comfortable with the massage, I come away more stressed with the poor attention I received. I can't refer any friends to the neighbors who visit that place, very bad attention.

I cannot tell you how grateful I am for the ladies at this location. I've been coming here for…read more4yrs. I come at least once a week and there is a reason. They are the best at what they do. They take time to find out where the problem areas are and focus on them. They remember my areas when I come back. That to me shows they care. Last night I was able to schedule an appointment on the fly. I was a mess. Woke this morning feeling normal again. Thank you for fixing me. See next week

It's a Yes for me! First massage after having my third baby a month prior. I booked my appointment…read moreonline the same day (on a Saturday). Emily was my masseuse and she did a great job (didn't talk during the massage, pressure was perfect, and focused on entire body). Price was good too ($100 for 90 minutes). Parking can suck because the shopping center is packed.

Excellent massage with a relaxing atmosphere. The therapist was attentive and professional, and the…read morewhole experience felt very calming.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

Very nice find! I had a 90min massage and it was wonderful. Marguerite used multiple massage…read moretechniques along with stones and cupping to really loosen and release my shoulder tension and pain. I would highly recommend giving her a try. Great small business to support.

Perfect technique. I enjoyed every aspect of the session. Instinctively found sore muscles that…read morewere a group causing me discomfort. Left feeling like a new man.

On my final place I visited for where I would go to next, I found this location in the North North…read moreSpringfield Professional Center II. It looked pretty empty on this Sunday night on June 26th. From the outside you might not know how elegant the place is. Stepping through the security doors of this establishment, Stone Barrington would be impressed. I saw two women wearing Cheongsam Dresses. It is the second time today I have seen this style of dress. Maybe I need to get out more. Still, I like the look. The manager was kind enough to give me a business card before escorting me out the door when she realized I wasn't getting a massage today. A bit rude, but maybe they were getting ready to go home. I will give them the benefit of the doubt on this. 30 Minutes $60 60 minutes $80 120 Minutes $160 I did not get the chance to ask about Table Shower or Body Scrub. Four hands massage sounds like a plan, but I will have to find this out later on. I will be back to write an update on my first massage here. Oh, on their business card. They PREFER you to make an appointment. Walkins give you a 30 percent chance of getting in. I would have give a higher rating on first impressions on this place, but being escorted out the door left a sour taste in my mouth. Like I said, they may have been getting ready to go home. I will try this place again.

Great customer service experience at the lcation. Overall great massage. I forgot to ask her name,…read morebut she was very thorough as my muscles were very tense going in. I would definitely be a repeat customer.

I went to QQ1 Spa for the first time and felt at home immediately thanks to the friendly staff. The…read morelocation is in a quiet corner of an office building and the price is fair. As for the massage, it was just what I needed from exercising too much. The therapist got all the knots and had me wanting more. I recommend this place for regular treatments. Thanks QQ! Haven't been here in a while because I was away but going back was awesome once again. Jenny was a great help to my aching body and she was attentive to what I was saying with regards to where I needed the massage the most. Felt so much better and will go back again soon.

QQ-1 Spa is where you want to go for relaxing massage moments and get your money's worth! Upon…read moreentering you'll find it super clean, cozy, and nicely decorated. What's more, the staff and masseuses are courteous and professional! I went for 1 hour one day and they targeted my pain very well. I could have easily enjoyed 90 minutes or even 2 hours of service had my time allowed Definitely recommend QQ-1 Spa! :))

Love love this place for massage especially the feet and legs. The price here super reasonable and…read moredefinitely get deep in your tissue. The only downside is no private room just massage beds for full body and soft comfy love seat for leg massage. The place always gets busy on weekend, and they have the regular clients, so I suggest you call instead of just walk in

Woah! Best experience I had in a long time. I walked in…read morethinking I was at the right place, but realized I wasn't. The front desk thankfully was able to fit me in for a 40 minute massage! No oils, just straight up acupressure! The therapist was able to release so much of my tension and knots that most people wouldn't be able to do. I forgot the name of the therapist, but I will 100% be back for him! Every week!

Wonderful 1 hour massage I enjoyed the adjusted table so I was " sitting up " slight for the arm…read moremassage

My wife and I have used Natural Healing since we tried their service via a Groupon. We are very…read morehappy with the message. Very friendly, always wants to know what is causing you any discomfort and makes effort to make you enjoy the experience.