My partner and I thought we'd treat ourselves to a deep clean of our first home purchase- I have…read morenever been so sad and disappointed. This sponge is just one wipe on my windowsill. One cleaner spent 6 hours in our house doing I'm not sure what. Food crumbs left in our cabinets, spiderwebs in our chandeliers, sticky residue left over from previous owners couch. I had to get on my hands and knees to clean the floor. When we asked for a refund, we were only offered 300$ of the close to 1k we spent. I would never use or recommend again, very disappointed something we thought would be a treat to ourselves during a stressful time has turned into such a headache and extra work.

Booked a move in/out clean, cleaner was at my empty house from 10 am - 2:30 pm. Upon our return,…read morethe house smelled like cleaning product downstairs but otherwise no evidence that someone cleaned. Inside cabinets and oven are filthy. The paper towel photo is from one swipe of the kitchen floor. Paid $40 extra to have the ceiling fans cleaned, they are caked with dust. Windows are filthy. Toilet seat is visibly dirty, shower has mold on the tiles. The company offered up to 2 re-cleans before issuing a full refund. I don't have time to let a cleaner sit in my house for 4.5 hours two more times before move in, so I declined and requested a full refund of the $440 I wasted. They tried to give me a discount on a future clean (why would I use them again) and later gave a 50% refund. A friend who also used them for a move in clean (different cleaning person) had the same result, so can't even say it was just the person we were assigned. Extremely disappointed, and I'm now stuck cleaning the house myself before move in at 6 months pregnant.

Andrea was very responsive, and available. She did a good…read morejob and we will call her again.

From the owner: Here at Andrea’s Cleaning Service we specialize in residential and commercial cleaning .We have 27…read moreyears plus experience In the industry and would love to clean your space so contact us at (216) 320-7144 because we believe that a clean space is a happy space.

I couldn't be happier than I was with the home cleaning I got from R & D's Always Cleaning. Desha…read morecalled me right back, fit me quickly into her schedule (which includes checking personally on jobs done by her other people) and arrived promptly. She was friendly, personable and professional; after politely asking where I would like her to start, she mapped out a plan & proceeded with remarkable energy, efficiency & focus. She organized as she cleaned, with a fantastic devotion to detail. I was left with a super clean house that will be easy to maintain, which was exactly what I wanted AND it was an amazingly pleasant experience! I have already recommended her service to everyone I know & I hope this Yelp review helps other people discover this treasure!

We hired Desha Howard for "move-in" cleaning services. She started off by giving me a quote for…read morecleaning a 3bd 1bath house for $135 (see attached photo). I had explained that the stove really needed attention because it was filthy from the previous owner. We then had to change the appointment time we scheduled, and Desha seemed to understand and was accommodating. We appreciated that. Additionally, when she did the work, the house looked great! She definitely cleaned it well. So well, that we even gave her extra money as a thank you for such a great job and for us changing the appointment time. Fast forward a few weeks, we wanted to use her services for another house. This house is the same size with same number of bedrooms and bathrooms. This time, it's $135 but she wouldn't be cleaning the stove because we said we were planning on replace that. I was confused. Wait, last time it was $135 with the stove and this time it's excluding an appliance? I told her this doesn't make sense and showed her the quote from yelp from before. She said that I had told her the refrigerator didn't really need to be cleaned so she cut her price last time. My yelp message clearly does not show that conversation. Additionally, she said she saw the refrigerator wasn't dirty, and so she lowered her price on that house. Problem is, this isn't true because she didn't see the refrigerator in advance before she sent us the quote. After sending her the message attached, she then proceeded to call and literally yell at us for being "confused!" Desha told us we're lucky because normally she charges $190 overall and extra fees for each appliance.... Well, after listening to her go off on us for long enough, I tried to calmly explain my point. She yelled at me again saying, "My price is my price and I'm not going to go back and forth with you!" As she continued to shout at me, I causally said thank you for her previous work, as she continued to talk over me, and ended our call. I am just shocked she thinks a repeated customer (who would have brought her house after house as part of a business) would be the person she should try and manipulate. Sad because her service wasn't bad at all, her attitude is and her random pricing is. I've attached photos so everyone can see how nice we were and how out of line she is. I don't recommend people use her services until she can establish a price menu and change her attitude towards her customers. April 26th 7:15pm: Desha responded to our review with some pretty baseless statements. First, the refrigerator was not discussed over the phone. Ever. The first time I ever spoke with Desha on the phone was Sunday April 7th (same date we originally scheduled her services). However, her quote is clearly from March 19th (see the photo). Secondly, she's not charging the same price when she excludes appliances she originally agreed to clean for that price just a few weeks prior. That's called raising your prices... which, for or the record, is fine but not when you pretend you didn't raise them and you gave me a phantom discount on the previous service. That leads me to Thirdly, the idea we ever raised our voices is laughable. We answered with "Hello" and she started in on us immediately. Not once was I allowed to say a word as she continued to yell at me over the phone about how she isn't going to go back and forth with me. Yet, if she would have actually listened, I probably could have just understood her point of view. Clearly her anger got the best of her. Too bad for her. I'm not out to destroy any businesses since I run one. Shortly after posting this review due to her irate behavior, she sent us the passive aggressive text messages (now attached via photos): "Thanks for the great review!" And "Find something else to do with your time please!" Well this is a good use of my time Desha. To make sure you do a better job with communication, not lie about me raising my voice, and so you don't lose out on more customers.

We have used several cleaning services/companies in the last 7 years and this one surpasses them…read moreall. Relatively pricey depending on your budget for service, but they are worth the cost and we can not say enough about how much attention to detail and care they have shown to everything we needed them to commit to. Truly first class service and so glad to have found them!

Horrible customer service tried to make an inquiry with the owner or whoever was in charge about…read moreproducts and services. Extremely rude and unprofessional not sure who talks on there business line like that but. How you treat people who want to spend money with you or even strangers says alot about you as a company.

we had a house that had major construction that needed a DEEP deep clean…read more Chastity did an outstanding job. She worked in kinda tough conditions- around other workers & I had fallen ill & could not help. As for value- amazing!

I've used this service multiple times for whole house cleaning. Quality cleaning, totally…read moredependable, always prepared, friendly and professional. always does a great job with our hardwood floors. Great pricing!

I made an appointment for just a cleaning of My sectional sofa and paid the down payment with tip…read moreand on the day of I had an issue with the electricity company and I postponed the appointment. She agreed and We set another day,then She said She can come a sooner day and We set that up. Welp the day came and passed no show nor hear from. I ended up doing the job Myself cause I'm trying to get settled in My new house and contacted Her and informed Her. When asked for a refund She said I gave that up when I canceled I texed, emailed with receipts stating I Did Not cancel I postponed. A week or 2 later She sent Me an email stating My appointment was canceled and I called and She explained the email/tex and stated to send Her My cash app cause She couldn't refund Me from Her business account. I Never received My refund.

I hired this company for a move-in cleaning at the beginning of the month and unfortunately was…read morevery disappointed with the results. The appointment was moved last minute from 11am to 6-7pm (they came at 7:30), which I accommodated though it was annoying because I had planned to start moving in that evening and now couldn't, but the cleaning itself was nowhere near what I was promised. I was told the entire house would be dusted, shelves and cabinets wiped out, floors swept and mopped, and everything left spotless along with a LONG list of things that should've been cleaned. Instead, I walked into cobwebs in multiple rooms, bathroom cabinets with hair, kitchen cabinets still dusty, gunk left on the floors, and even a toilet with urine on the outside and this was before I had even moved in so it was not mine. I ended up having to go back over everything myself. The women who came were very kind, but the actual cleaning was not worth the $200 I paid. I asked for a small discount afterward ($20 off), but in hindsight I wish I had pushed for more given the amount of work I had to redo. To make matters worse, within an hour of leaving around 9pm, they texted me at 10pm saying they "still haven't received payment." Considering they had rescheduled the job 8 hours later the night before, that felt very unprofessional and in poor taste. I have debated writing a review all month and truly wanted to support this woman-owned business, but I also want to be honest for anyone considering them and tell you to double-check what level of service you'll be getting.

Used them today. Erika came. Thorough & fast…read more Came on time and got right to work. Pleasant experience using this company. Would definitely use again.

Update is there isn't one. It was told to me a week ago these would be mailed to me and I messaged…read moreyesterday for a receipt and of course they do not even know if they have been shipped. Please save yourself a huge hassle and do not book with them

KB Housekeeping is a fantastic small business and would HIGHLY recommend hiring for any cleaning…read moreyou need. KB is reliable, fair, high quality, responsive, and truly cared for my home as it was hers. Her pricing is fair for the quality job she does. Her attention to detail while cleaning is impeccable.

From the owner: I’ve been cleaning since age 7, I am 57 years, so a bit over 50 years that I’ve been cleaning for…read moremy friends & family members.. in which I furthered my cleaning career by taking up jobs with my senior clients ( 30 years in the healthfield ) I am a very thorough detailing & deep cleaner that goes without saying.. I also do regular home cleaning. Note: ( Detailing and Deep Cleaning , are both time consuming jobs) please know that the appropriate amount of time will always be needed for the most efficient outcome. I’m a one woman band ( working more effectively alone, as I’ve been doing so over 50 years now ) I will never rush through any jobs , yet I do work moderately fast and efficiently .. I move furniture around as needed, I also iron I vacuum and wipe over lower border moldings, ceiling fans also In addition..( I will per your request) clean out kitchen appliances , window cleaning, mattress flipping, laundry and polishing silverware .. Again.. I am a one woman band , and you won’t be disappointed I will never leave a job unfinished, but I do require the proper time frame to get the jobs done thoroughly and completely..