Lisa's customer service and knowledge is top notch!! Years ago we worked with her for our kitchen…read moreand more recently she helped us with our bathroom. We had a few hiccups on our end and Lisa was able to help through it all!! We had many multiple orders (and a few returns) as we changed our minds and added more area to tile. All in all Lisa worked very closely with us to assure we were satisfied and happy with our purchases. Prices are fair and quality of her tile is great! Would recommend highly!

when i needed to recarpet my stairs, I went to Lisa for advice. i had never done business with the…read moreClinton Floor store but found Lisa very comfortable to work with. she made some great suggestions and the carpet was available in a few days. after final install, the stairs were done to my satisfaction and I've received many compliments on them. the cost was equal to the value and I would use her again if I had another project. lisa goes above and beyond to make sure her customers are happy

Thank you Tony! Flawless work and service! I will contact you again for more work. (Dishwasher…read moreinstalled perfectly, and highly recommended.)

FANTASTIC! Tony is amazing, a true professional. He is thorough, meticulous. The work he does is…read moreconsistently completed to the utmost degree of perfection, with great attention to detail. Tony is easy to reach, responds quickly. Tony is efficient with time on the job, reliable and responsible. Tony is easy to work with, ALWAYS great work. He is a treasure.

always helpful, great service. Installs go well and on time and timely. stand by their products…read more Can't recommend enough.

Jim the owner is a gentlemen and provided us excellent service as he fabricated customers floor…read moremats For our airplane. Not a huge job for Jim, he treated us like we were his priority at all steps in the process. Highly recommend, will be back

Are you kidding me!? Coast Concepts is off the charts on customer service and value. Travis and…read moreAndrew are just good people. They completed three jobs for us in superb fashion. Our master bedroom was carpeted and because it is a "antique" house, it had a hump in the middle of the floor. CC came in and spent the time to correct the leveling issues and install a perfect hardwood floor. The attic also had carpet and need an upgrade and when CC was done it is now a first class beautiful old home attic. In additional to the hardwoods, CC gave us a high value deal on replacing the carpets heading up the stairs to the attic. We have already planned 3 more projects with Coastal Concepts. If you need flooring, you've need to call Coastal Concepts! The value of the service is excellent.

I used them extensively as part of my rennovation for new flooring, sanding and staining existing…read moreflooring, carpets on stairway and window treatments. They are just fantastic. On time, on budget and top of the line when it comes to service. Just call them and you will be glad you did.

We recently had our living room, dining room and staircase redone and I can't say enough about the…read moreprocess. Hugo and his team did an excellent job with our floors and there wasn't any dust when we returned. We were also pleased that there wasn't any smell.

They did a great job updating our hardwood floors in Greenport. Everything went very smoothly from…read morestart to finish. Highly recommend!

**CROOKED CARPETS & DISHONESTY** Our carpet is installed…read morecrookedly, and despite our goodwill offering to share in the cost of fixing their error, the owner smiled and claimed our walls are "off." We proved with a tape measure that our walls are straight, and he still smiled and tried to gaslight us. **INTIMIDATION** On the installation day, the installer shared a manipulative story: "A lady made me redo an installation because she thought it was crooked, and instead of fixing it, I just made it even more crooked." I found this unsettling. What? Why is he telling me this? I thought, and that's when I went into the room to see our crooked carpet. **NO ATTENTION TO DETAILS** Our mahogany doors and baseboards were damaged during the installation, despite our prior concerns and the owner's assurance that there was no need to worry. **RUDE** If it matters, and your carpets are adequately done, three times during our experience with the owner, he speaks passive-aggressively, and one time angrily because he was out on his boat during business hours taking our call; we were returning his call because he wanted to postpone the installation. On another occasion, I walked into the garage, where they were cutting the carpet; the installer had the owner on speakerphone (because they were unsure they had enough carpet), and I overheard the owner joke about my watching them work.

We purchased two area rugs from Westbrook Flooring and they were just delivered today. Pete the…read moreinstaller did a Great job and was extremely friendly. If anyone needs any flooring, rugs, etc I would highly recommend them.

We bought a house on the Shoreline a year ago and as part of the renovation we wanted to replace…read moreall the floors -- hardwood, carpet, tile. We went to several stores, had to wait for a salesperson and then had a hard time getting questions answered. Then luckily we went to Floor Craze and immediately had the manager's full attention. He showed us a a great selection, ranging from gorgeous high-end wool carpeting and wood flooring to stylish ceramic tile for the mudroom. He explained all the options, including the pros and cons, and gave us a very specific, detailed quote for each room, including taking out the existing flooring, and installing the padding and new flooring. Their prices are surprisingly reasonable! As soon as he placed the order for each room, he gave us frequent updates on delivery and installation times. The whole crew was warm, friendly, efficient and very professional from delivery through installation through cleanup. Everything was delivered and installed on time and perfectly.The rug for our entry had to be re-cut and rebound twice, for example, due to changes during renovation, and Floor Craze did that seamlessly within a couple of days, both tones. It's so rare to see this level of friendly service anywhere and Floor Craze made this part of our renovation a breeze!

Never have I had such a positive, pleasing, professional experience with any company. I will not…read moreuse anyone else ever for flooring work. I have carpeted several rooms and laid wood floors in the main part of my home and kitchen. Lee knows his business and will steer you in the right direction AND try to save you money. Now who do you know that will do that these days??? He's hands on with his crew at all times overseeing the jobs and bottom line just wants his clients to be happy. And his crews are clean, polite, fast and thorough. Thank you for a painless, wonderful flooring experience Lee. If only he could install a new bathroom and kitchen for me too?......

We hunted for carpeting in the area and felt the shops we had visited were lacking. We found…read moreOlympic, and are very pleased. The selection was excellent, with many high quality offerings - something we couldn't find in the other local shops. Service was outstanding from initial product selection to timely measuring to installation. We couldn't recommend Steve and Olympic more highly.

Horrible treatment by Steve . Been talking with Steve and Candy since September to do my new…read moreflooring and went in to schedule a measuring. Clearly Steve had just come into work with other things on his mind and was in a very bad mood. I asked to schedule a measurement and made excuses not to come.....wouldnt commit to a date and time and then started comparing men and women builders........excuse me ....what century are you living in???!!! wow!!! couldn't get out of there quick enough!

Fairly priced and fast and efficient crew. Floors came out beautiful. Never thought they could…read morelook so good!

Cliff is a very nice, trustworthy guy, who cares about the quality of service he provides, and your…read moresatisfaction. He uses only top-notch people, and the result is beautiful flooring. I highly recommend this company!