Lived here for 2 years, and it was one of the worst housing situations I had in my life. The…read moreneighbors are nice, and the maintenance team is amazing, but management is completely horrendous.
Moved in Jan 2024, and El was originally the person to move us in. The beginning of living there was nice, but it went downhill over time. El entered many other tenants' information incorrectly, so when the new management came in, we all had to resubmit our information because he lost it. New fees were implemented without proper notice, and they stopped paying for the lockers!
The locker situation was horrible because packages were just being thrown on the ground and sometimes stolen! It ended up being an honor system from neighbors to trust each other that we don't take our packages since management believed it was okay to just have them all scattered in the mailroom.
But why I moved my family out was because our upstairs neighbors flooded the shared kitchen pipe with sludge, oil, and water (I was on the 2nd floor). This caused our entire kitchen to stink and backflow whenever the upstairs neighbors kept pushing gunk down. We called management, and they delayed two days in calling them a "special" team, which then said, "We'll come another day to fix." So that left our kitchen unusable, but because there was no temporary safety measure, the neighbors dumped so much gunk that our SINK PIPES BURSTED and OVERFLOWED with BLACK TAR. I called emergency maintenance, but they didn't send anyone for FOUR HOURS, so I had to call an emergency plumber and the fire department because the entire apartment was oozing black liquid and reeking of ammonia, which management said was okay to stay in and not a safety hazard, btw. Then they said, we had to pay out of pocket because it's "not our fault." We had to live like that for days! Our cat was coughing, we were getting dizzy, and all Katie said was "These things happen in apartments, idk!" We had to leave for a few days because they did NOT take us seriously. Katie told us to get over it in such a cold, demeaning, and unempathetic tone. Also, while we were gone, for they could take "days" to fix the apartment, they promised to keep us up to date because people would be entering our apartment to fix the pipes, and they REFUSED to answer any of my calls, texts, or emails. I was at a work event too, and I was completely stressed out! When we got back, things were STILL dirty, smelly, and we lived in constant fear that this would happen AGAIN. While someone came in to "sanitize" the area, I fear how long they left it, that mold could grow, and what if water is leaking inside the walls!
After this event, I had to go to the doctor's for stress migraines because of how bad this situation was.
Not to mention, the fire alarm goes off at least a few times a week. I remember a new couple moved next to us, and I'm pretty sure they moved out right away because of how often the alarms went off. Because the fire alarms went off so often, I was worried I would never know when a REAL emergency happened. You have to use your FOB to unlock any door or elevator in this jail of an apartment. So what happens if there's a fire and you don't have your keys? Are you just going to get locked inside? It's such a safety hazard!
Moved to Irvine instead and am having a great time. Literally avoid this place. The only shining light was the maintenance team - shout out to them!