Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

Just the very best place to buy jewelry and watches. The owner Shoti is always there and he helps…read morewith anything you need. Prices are amazing . No tax so its the best place in New England to buy. The watch selection is incredible. He has it all . These folks are kind and experts. Its my only go to! They stand behind their products . They replace stones . Get there before Christmas!

Evil, vile crooks. They took the opportunity to take advantage of me when my husband was dying,…read morethen passed away and I was in grief!!!!! While my husband was alive with months to live with a terminal diagnosis I went to the store and told Charlie that I wanted to pick out a setting and place the diamond from my husband's wedding band in the setting. I orders 4, for our 4 grown sons. They would be to remember their Dad as well as to honor them for their life's accomplishments. 2 sons were graduating as pastors, 1 from medical school and 1 an accomplished business owner. They would be ready in time for the graduations. I chose a setting displayed in the store that was thick, heavy gold. My husband's ring had 12 diamonds, 3 in each setting. I asked Charlie the cost and I agreed. When I picked up the rings, I was in shock!!!!! They were literally the quality of bubblegum machine setting with obvious much smaller diamonds than my husband's ring..... They denied it all, fast talked me in my state of grief as I had just lost my husband.... I left the store horrified. I called and left a message on their voicemail when I got home. Crying. I said I would be embarrassed and ashamed to give our sons these rings.... I was told I couldn't prove they switched diamonds because they were not "certified " and I had no proof. I took the appraisal from my husband's ring with the specifications to another jeweler. He confirmed the diamonds in the rings were not from my husband's ring. They were significantly smaller with less quality. After weeks of going in the store and battling with them, they beat me down.... I was heartbroken and grieving the loss of my husband of 48 years .... I was not in a mental or financial position to fight them in court. I settled to get my money back.... There was no compensation for the sentimental value of my husband's wedding ring....... I will NEVER trust another jewelry or business person..... There are more awful details to this story... Bottom line.... DO NOT TRUST ANY HANNOUSH JEWELER!!!!!!! They look you in the eye and heartlessly LIE!!!!

DON'T MAKE THE SAME MISTAKE WE DID - GO SOMEWHERE ELSE…read more My wife and I brought in a gold chain for a simple repair that took less than five minutes. We were charged $35. The exact same spot broke the very next day. We called and were told, "No problem--bring it back in." But when I returned, the owner--without even examining it up close--claimed it was a "different area" and demanded another $35. He was rude, condescending, and completely dismissive. Given the number of similar negative reviews, this clearly isn't an isolated incident. When the owner inevitably responds with excuses or denials, please be assured: this is EXACTLY what happened. (Note: We brought it to another jeweler in the same plaza who fixed it properly--for just $15.)

Raffi was very kind and respectful. He was able to resize my engagement ring within an hour. I am…read moreso happy and will definitely be back in the future!

The owner is very kind and very knowledgeable and hellwork with you for what ever you need!!! He's…read morevery passionate and professional with the coins!!

I went to State Line Jewelry with some of my Morgan Dollars and met Dennis. He took my coins and…read moreappraised then and went out of his way to educate me on collecting coins ( because i'm a novice at it). He is by far the best Numismatist I meet. Also, his jewelry is superb. Thank you Fulvio

I took several pieces of 14 K and 18 K jewelry for repair. I also had a battery change. Steve is…read morevery nice and professional. Explaining what he would do. I was very satisfied with his work and will return again.

Excellent customer service! They had a necklace that I was looking for that I couldn't find…read moreanywhere else. Great price!

My husband had a custom set of earrings and necklace made to match a ring he had bought else where…read more Theses people are amazing. The service he received and the service they have given me to maintain it is impeccable. Would highly recommend them over some of the "BIG" guys in town in which I will leave nameless. Shop local

Once again, I had the privilege and pleasure of visiting Bellmans jewelers in Manchester. I found…read moreBellmans years ago when I needed a serious repair, the customer service was remarkable!!I now live in Florida and it's not as easy for me to get to the store so I visit when I am in town. This visit did not disappoint. The store and the inventory is absolutely beautiful, however, it's the quality of the people who stand behind the counters that sparkle. The staff in Bellmans are the real gems. They are friendly and professional without being insistent. I wish there was a Bellmans in Naples! Maybe one day!? Love this store!

Went here to sell some gold and silver jewelry. The owner was super friendly, their greeter Jessie…read more(dog) super sweet. The jeweler's son spent over an hour going through my jewelry, explaining everything as he went. Received an excellent price for my jewelry. Highly recommend.

John is a great part of the neighborhood and my go to guy for all my jewelry needs…read more He is trust worthy and that's important! Most importantly I love his welcoming committee Jesse James ( sweet dog)

Atwood Jewelers designed the most elegant, gorgeous necklace for me and I was so happy to pick it…read moreup 2 days before Christmas! Wow! What a beauty that I will be proud to wear for all occasions. Thank you for helping me create a new piece with the diamonds I had. I will happily be referring you to anyone who needs a jewelry store with excellent customer service and prices. Thanks again!

On 3/20/2025 I composed a poor review of ATWOOD JEWELERS of Salem NH…read more Jeweler Mr. ALEX DIMES has since reached out to me in the hope of resolving this issue. I was pleasantly surprised that this matter was FULLY resolved to my satisfaction. Mr. Dimes is the utmost professional who addressed and remedied all my concerns to my liking. He contacted me both by phone and email throughout this process! I HIGHLY RECOMMEND Mr. Dimes and Atwood Jewelers, and would, without hesitation, use them again.

Royal Jewelers is a family run and operated luxury business since 1948. I had the immense pleasure…read moreto have visited their store in Andover and had a wonderful experience. During this unprecedented time of COVID-19, they were able to craft an environment that is both comfortable and personal. Associates wear face shields and masks, following CDC protocols for proper handling and sanitation. The associate I worked with was Dan. He was extremely helpful with my inquiry on timepieces. Attentive, patient, and knowledgeable, I was even more impressed that he took the time to help me on his day off ( since the associates are not commission based) to help me find/purchase a Grand Seiko. Royal Jewelers is the only authorized dealer of Grand Seiko watches( my personal favorite timepiece) in MA. I have had multiple experiences both online and in person at authorized dealers of Grand Seiko in NYC, Texas and Florida but never had the as thorough enjoyable of an experience as I had with Dan at Royal Jewelers. I would highly recommend him to anyone. I also had a brief opportunity to speak with one of the owners of the shop. He was friendly and pleasant to speak with. I was impressed with the care he has for his business. It is rare these days to find people who truly love what they do and at Royal Jewelers, you could tell that they care about the customer and the services they provide. I've purchased several timepieces before ( mainly Rolex and Omega) and Royal Jewelers is without a doubt the best luxury watch shopping experience I have had. If you are in the market for luxury watches, ask for Dan and he'll hook you up. You should visit Royal Jewelers.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.