I am so happy with my upgraded water softener and filtration system!!…read more Joseph was very responsive throughout the entire process and took the time to answer a lot of detailed questions before I made my decision about the equipment, long-term maintenance, warranty coverage, and service costs clearly. Brandon and Tyler handled the installation and were professional, knowledgeable, efficient, and respectful of my home. They worked quickly, kept the area organized, and left the installation looking clean and sleek. There was a plumbing issue during installation involving the inlet/outlet configuration corrected it immediately. They also noticed that my existing water-softener drain line was smaller than what they preferred for proper regeneration. Rather than ignoring it, they brought it to my attention and Joseph agreed to upgrade the drain line so the new system could operate properly long term. I really appreciated that they identified the potential issue before it became a problem later. The difference in my water was immediate. I took my first shower after installation and it was incredibly soft and silky -- noticeably better than the Whirlpool system I had for 7 years since it can soften and filter for chlorine and other contaminates. I also appreciate how simple the maintenance is. I only need to keep salt in the brine tank, and the system regenerates automatically. No special softener-cleaning products or complicated routine maintenance. I spent $3k for the unit and install, and this is one of the best investments to make for your home, skin, hair, and physical health. With a 5 year warranty and reasonable service fees after, I now have peace of mind after dealing with the failure of my previous unit. Thank you to Joseph, Brandon, and Tyler for a great experience. I would absolutely recommend them!!

I recently inherited a home that had a complete water conditioning system and was somewhat naïve…read moreand how to use it. I called supreme water filtration, and spoke with the owner Joseph, who couldn't be nicer. He also walked me through and educated me on the system and literally saved me money by not having the previous owner's company come out and negligently charge me money. Trust and integrity are huge in my book, and Joseph just reinforce that ideology. I would highly recommend anyone to deal with him and know that you are going to get a good honest vendor. Thanks Joseph for your help today!!

VA water was easily the best company that I've spoken to and dealt with. Vlad gave me a fair price…read morecompared to other companies that just lied to us. We hired him immediately for full house softener and RO system. They respond fast to questions and have been out here to help with replacing filters

I called a few places to get information on a RO system. Once I contacted VA Water LLC, not only…read morewas Vlad quick to reach back but he was very informative and patient with all my questions. I felt more than comfortable moving forward, he was even able to work us in for the following day. Vlad came out himself completed the install without any issues, explained the system before leaving and my water tastes great. I will definitely be using their services again. I highly recommend them.

I had Jacob and Aaron come out and install the whole home water softener system. Both of these…read moregentlemen were extremely professional, kind, and offered multiple options for installing the system. They kept me in the loop for each process and explained things to me so that I could understand a lot easier about how the system worked. Overall I'm super happy with the install and I'm excited to have better quality water throughout my house.

I am leaving a 2 star review because the repair service workers are great and do an awesome job -…read moreotherwise it would only be 1 star. Puragain corporate office cares nothing about their customers. Do not waste your money on purchasing a water filtration system from them. Supplies are not kept in stock and I have been drinking RO water since July that was allowing chlorine and God only knows what other toxins to pass through. Although I was promised a test to make sure everything was correct, it wasn't until October that I actually got a service person to do it. When he tested it, the system was not filtering as it should. I paid $7000 for a system that is allowing toxic water to flow through. It makes me beyond angry that I trusted this company and that they obviously do not care if their customers are drinking purified water or not. No one in the company can even tell me when or if the necessary components will be in (back order) and I can actually have my system repaired. If you already have a system installed by them I would highly recommend you send your water off to be tested. Also, make sure that they give you the information you need to protect your system from the weather if yours is installed outside the home. They only install the system and they do provide nothing to protect it from high temperature, sun or freezing temperatures.

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.

Travis and his team installed the Puronics Defender system for whole house water softening and…read morechloramine filtration as well as a kitchen reverse osmosis unit with mineral fortification at my sink and fridge. Having had Puronics equipment successfully improve the water quality at my previous home in Laguna Niguel, CA where hardness is more than double that of Keller, TX and the municipal water often smelled of chlorine that my pets wouldn't drink, I sought out Clear Water Rescue because they are a Puronics dealer. Travis and his installer were timely and friendly in their communication and the price was fair. The system has been in for about a year and any issues with hardness and taste have been resolved. I'd recommend Travis and Clear Water Rescue.

Amazing from start to finish. Excellent communication, follow up and responses very timely to each…read morequestion. Install was very neat , and didn't take much time. Overall Travis and team are awesome and we are enjoying our system.

Thorough Plumbing was recommended to me for a PRV valve and to diagnose a leak, and I was very…read morepleased with their service. Jeff, the owner, took his time explaining possible causes and remedies for our leak, and he worked late 2 nights to get all work done quickly. Jared worked with him and was very professional. When Jeff was not available one day, I appreciated that Jared responded to me quickly to answer my questions.

When out water heater died last year, I asked Jeff if he would install a better quality water…read moreheater, so I wouldn't have to replace it in 10 yrs, so he chose a 12 yr parts and 2yr labor warranty Rheem with lots of bells and whistles. It didn't even last a year before the heating element cracked... When I reached out, no one responded for a week, before I could get someone out to just come and access it. Upon inspection it was the heating element that had cracked. Rheem had them on back order, so Jeff's colleague, Antonio researched and found a replacement element, that was available the next day and made every effort to get our water heater repaired asap, before the weekend. Antonio is responsive, professional and helps in a timely manner. Jeff didn't respond for a week. We were without hot water for 10 days! The water heater never got to the set temperature of 129°, it would only get to 102°, which I don't feel sanitizes my dishes and clothes. Fast forward to less than 2 weeks later and the water heater stopped heating entirely again! I reached out to Jeff on Thursday (6/25) and still haven't heard a word from him. Thankfully, I have Antonio's contact info, as he actually is responsive and responds within minutes. My issue is I reported it not heating last Thursday, this go round, the part has to be ordered and they don't know how long it will be before it gets here. I call BS, as I ran a maintenance and construction company for 17yrs and I know all of the verbal jargon used by vendors to delay repairs/replacement of parts... I've heard them all... So we're on day 6 without hot water and no idea how much longer we're going to be without a hot shower, hot water to wash dishes or our clothes! So extremely frustrating! Save your money and find a better plumber!

I have long wanted to get my home's water supply treated. A trip to Florida decades ago planted a…read moreseed in me that said "Soft water is where it's at!" I finally got back around to this goal of mine. I have worked hard enough to treat myself and my family with this luxury. It is a luxury and I do not take that for granted. It is expensive (though we were able to snag a special - yay!) but I know it is worth it - especially having been experiencing skin sensitivities lately, too, so I am hoping this will aid in nourishing and restoring my skin. I did plenty of homework and read tons of reviews before deciding to go with JBC. The reviews are legit. My experience from the initial call with Jessica to our initial consultation with Jeff to the install led by Marvin was all top notch. Getting scheduled was very easy. I was familiar with the water tests but still wanted to go through the process with Jeff. It was very informative and engaging. It was great to get to feel the difference in our water and the soft water that we would be getting. That took about an hour from start to finish. We wanted to get the water installed before Christmas but due to the rain, we needed to wait. However, they came the Saturday morning before Christmas to install the kitchen's reverse osmosis unit so that we could have something before the holidays. And they returned the day after Christmas to complete installation on the exterior of the home. Marvin was polite, professional and informative afterwards explaining everything and answering our questions. They also did a great job afterwards. If I ever had a question, they always (Jeff, Jessica and Marvin) were quick to respond. When digging they did displace (and not replant) a bush that I had recently planted in the Spring. Once, I was aware it was gone, Jeff quickly made it right by crediting my account the cost of the bush. All in all, I was and still am very pleased with the level of customer service, professionalism and responsiveness of this company. We are absolutely enjoying our soft water and look forward to tracking the benefits over time that show up with our hair, skin and nails along with our bodies. I am sure we will be better hydrated drinking less dissolved solids. Highly recommended!

No one is perfect, but this local TX company is the best at what it does. Install a solid water…read morepurification system under your kitchen sink, changing the filters once a year. From me, they earn a solid B+. Note: in the DFW, there ARE no "A's".

Great Team!!! Responsive and Professional…read more Will definitely recommend their services to my friends.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Adjusted appt. time to accommodate my schedule. Quick service answered all questions very polite.read more

I just bought a new home and I get a water filter . Anna came to my house today and installed it …read more She also tested the water here and it is pretty bad Very hard water. . She was so nice and very professional . We love the system and will purchase something else from her in the future.

The plumber did a very through and neat job. He explained everything he was going to do and…read moreanswered all of my questions. The total cost was within the estimated range. Will use Legacy plumbing again!

Absolutely outstanding service from Legacy Plumbing!…read more I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than expected. Jake was fantastic throughout the entire process. He took the time to explain my options, answered all of my questions, and made sure I understood what I was paying for rather than just pushing me toward the most expensive solution. What really impressed me was that Jake worked the cost of the work they had already completed into the replacement toilet, which saved me a significant amount of money. The pricing was very reasonable, especially considering the quality of the service and the unexpected issue we ran into. Great communication, fair pricing, excellent workmanship, and genuinely great customer service. I would absolutely recommend Legacy Plumbing, and especially Jake, to anyone who needs a plumber. Five stars all around!