Money STOLEN from my account by driver. Blueline not interested. I ended up paying 27.80 for a fare that was 12.30. Conned and ripped off by the driver. Who also charged me for a "waiting" time, because he was 2 minutes early and I left my house 1 minute early to get in the car. Ring doorbell footage shows this. The guy Robert, in a blue Skoda is a conman. Needs to be sacked. Blueline are a disgrace. read more

Driver took cash payment and then charged my card again for the same journey, resulting in a total charge of £37 for a £17 fare. Blueline "Customer Care" refused to assist, advising that they "had to stay impartial". read more

Once again utterly appalling service from this dubious bunch of cowboys. Took an age to arrive (as usual), driver wasn't just rude but downright obnoxious. Not the first time this has happened but will definitely the last, deleted both their crappy app and number from my phone! Avoid! read more

Used them twice during the day in Wallsend recently. Everything was very efficient. Mike @ Coversure Insurance (Cramlington).

I can only give Blueline Taxis one star and that is for the helpful lady on the booking desk after the experience we had with one of their drivers on Saturday 07th April. We had a taxi booked for 11.00pm from Newcastle City Centre after having a night at the Theatre. It arrived on time and we proceeded on our journey after telling the driver where we wanted to go to. Just after leaving the pick up point the driver went in a different direction to the way we thought we would go, making the journey slightly longer. My husband queried why he had turned left at the junction instead of right which would have taken us in the direction we wanted to be quicker and the driver got very argumentative and aggressive. He challenged my husband that he wasn't a driver himself so he didn't know what he was talking about(which is, in fact, not the case, and my husband does drive) and then when my husband objected to his attitude he basically started hurling abuse at us and telling us to get out of his car if we didn't like it. The abuse was of the four lettered variety and continued after we got out of the car and proceeded to ring the booking office to complain. In fact the abuse escalated to even worse profanities before he drove away leaving us standing in the street. We just could not believe what had happened. After using taxis for many years - and Blueline Taxis for a long time, we will never ever be using this company ever again. It is quite a concern that what used to be a reputable company employ people like this now, and can only imagine what this would have been like if this had maybe been a young girl, alone in the back of the taxi with this same driver hurling abuse at her. We are a middle aged couple and we were so shocked at first we were left speechless as this totally unwarranted and unprofessional behaviour. I would advise everyone to avoid this company in the future and we will certainly never ever use them again. read more

utterly rude driver. really shame this driver's attitude is totally souring my impression of the entire city. never again.

Arrived in good time, however took us the longest way and charged £19 on what should have been around a £14 fare at most . Much prefer TJs

Blue Line are cheap enough. However, if you order more than 1 taxi at a time, it soon becomes clear that this is too much for them to handle. I have lost count of the amount of times I've been stranded waiting for a second taxi to come along that never does. If you need a single taxi, fine. any more than thatn go elsewhere. read more

they took a booking for 7.15, at 8.00 they still hadn't showed up. seems they will take any booking even if they cant get there on time. utter waste of time. I will never use them again. read more