Excellent drivers,clean cars and a great serviceread more

So, used the app to order a taxi two hours before I want (as recommended on their telephone message…read moreand website), only to be told that the taxi will be 45 minutes late as the app doesn't know how busy they will be by the time I want it. Surely that's the whole point of the app and booking in advance? My booking is 2 hours earlier and should be higher in the queue than somebody who flags it down? Company is an absolute joke and couldn't care less about customers. If you have an app that can't reserve bookings in advance for the time requested then what is the point in the app? You seriously need to reassess your business model as I'd rather go out of town or Uber than waste my time with your sorry excuse for a service.

Westoe taxi's are surprisingly based in Westoe, they are a relatively small company that operate a…read morenumber of cars. I use these as my preferred taxi rank, the drivers are very friendly and chatty and the cars are of a good standard and clean within and without. The most important thing is that they provide a reliable service and are always on time. Prices are standard like most other taxi companies, but they personal touch they have makes you feel more welcoming as you get to know each driver and they are always happy and in the mood to chat.

I booked the airport deal what was to be dropped off at the airport then you paid the driver £35…read morepound and just £10 on your return . they were to be phoned at the office after you picked up your luggage and the driver who would be waiting in the lay-by would then pick you up straight away So we did as required and after 20mins standing in the cold and phoning 3times was told the driver was on his way. When we asked the driver why the delay was told he had traveled from south shields so there was never a driver waiting for us ! So the next day I phoned the office to speak to the manager and was told he was not in, then again, and again, So I will never use this company again and have informed family and friends of the false information I was given that they would be waiting for us at arrivals so please use beware of this problem with this company

I've used this taxi firm for years, they're always on time with polite drivers. I especially like…read morethe ring back service so you know your taxi is waiting outside

If you need a fast reliable taxi service in Sunderland this is the one to call. I would say its the…read morebiggest and it shows, most of the drivers I have encounted on my numerous nights out have been friendly and professional. They even have disabled access taxi and in my experience when you call they are usually there within 5 min.

I have used station taxis for many years. I have always found them fast and reliable. Most of the…read moredrivers are pleasant and professional. One of the most well know taxi ranks in Sunderland.

I use Borderline taxis quite often and they are always on time I would reccomend, Drivers are…read morepleasant too.

So quickly this company has gone down in my estimations! After how they treated me when I was on…read morecrutches I could initially see past the odd driver being a bit disgruntled about the fixed price fare (when booked on the app)! Since then though every time I have used the app I have had to put up with drivers whinging and moaning at me...or verbal diarrhoea as I like to call it! If they have a problem with it they need to speak to head office and not complain to their paying customers! The way I see it...yes it may not benefit them on some journeys but isn't it supposed to be about the customer?!

We have been using Five Star for several years for clients and staff and absolutely love their…read moreservice. From booking to drop off their staff are polite, very professional and friendly. We would highly recommend everyone to consider using Five Star.

Money STOLEN from my account by driver. Blueline not interested. I ended up paying 27.80 for a fare…read morethat was 12.30. Conned and ripped off by the driver. Who also charged me for a "waiting" time, because he was 2 minutes early and I left my house 1 minute early to get in the car. Ring doorbell footage shows this. The guy Robert, in a blue Skoda is a conman. Needs to be sacked. Blueline are a disgrace.

Driver took cash payment and then charged my card again for the same journey, resulting in a total…read morecharge of £37 for a £17 fare. Blueline "Customer Care" refused to assist, advising that they "had to stay impartial".

new 16 Seater minibusesread more