This is a locally owned family business. I have been using them since 2012 for pool repairs. They…read moreare an excellent business, very friendly, and very responsive. My pump just went down and I had them upgrade my whole system. Because the pump was down, they came out quickly to repair the pump. They gave my system a total overhaul but only recommended what they felt need to be replaced. In others words, there were valves and actuators that I thought needed to be replaced that they told me was not necessary at this time. There were also a couple of items that they discovered after the pump was back on line that they repaired and did not add to the invoice. Very reputable company and I highly recommend them.

Took our old and outdated pool to a whole new level! Family owned and operated for almost 40…read moreyears. Well trained, professional staff. Go see them for all your pool needs!

would have bought here but the associate could not be bothered to help me in the slightest. asked a…read morequestion, couldn't even look up from his phone, was blunt and rude when I asked and acted like I was a idiot for daring to ask him. i went to leave and told him have a good day he simply says "yeah". wtf? since when is that even halfway decent customer service lol

No stars. Do not do business with this company unless you are ok with no service for warranty…read morerepairs or replacement. Your better off doing it yourself. No one will return your calls and if they do consider yourself lucky. I have left messages with my local store and corporate to have my 18 month pump replaced under warranty. Nothing has been done. I've been promised follow up calls but weeks later nothing.

Our spa needed a major overhaul as the paint was rubbing off and the tiles were broken and rusting…read more I called so many pool remodel companies from Ft. Lauderdale to W. Palm Beach but we received 3 very outrageous quotes and others that said the job was too small for them. I am a review nut and found Blue Magic Pools in Coral Springs , I phoned and Serge made an appointment that afternoon. We received a very fair quote but I was really impressed with his honesty and knowledge. We wanted to add a marble coping and he allowed us to go to his wholesaler to select a gorgeous marble, the selection was incredible. Serge oversaw every detail of the entire job and had his talented team of tilers and electricians along with him. We were given a time frame and Serge delivered exactly when he said. We could not be happier with our decision to trust Blue Magic Pools and Serge, we love to look out at our backyard, it's gorgeous. Thank you Serge, we are very grateful!!!

We invited Serge to our condo property and asked for a proposal to apply new diamond brite and…read morerepair a couple concrete leaks. He said he would provide a proposal the following week. I followed up with him several times and each time was promised a proposal in a few days. It never came. We handed this off to our property mgr to follow up on the proposal. He was promised as well with a proposal never showing up. If we received a proposal tomorrow we would be afraid of awarding Serge the job. He was unreliable, never followed through and never initiated a response saying he needed more time. It was always us following up. His reviews do not back up his actions.

I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

I appreciate the follow up, but before posting a response, you may want to verify your information…read more Not only did i go to the wellington Leslie's and buy the valve for 12.99, if you look online they have more in stock. Great job addressing the 300% markup and instead trying to make another pool store look bad. Great business model.

I have been coming to this store for approximately 19 years. The couple that now own/ operate it…read moreare the best! They keep the store well organized and their staff is well trained and glad to see to see you!

Fantastic experience with these guys. Brian and Jackson replaced our pipes and hot water tank and…read moredid an exceptional job. It was quite the job but these guys knocked it out of the park, efficiently and without shorting quality. Would definitely recommend.

The communication with office was ok. I paid the deposit as requested and they said they would be…read morein touch to schedule the work. After a week, with no communication, I reached back out and said they were ready to come out. Didn't get clear understanding of why no one contacted me first. When you have customers putting down large sums of deposits communication is key. They started draining the pool into mine and my neighbors front yard as their hoses weren't long enough to reach the street. Did they fix the leak? Yes. The overall experience was ok. The owner was attentive to my messages and calls.

RPD is great to work with! Darryl and Kyle are knowledgeable and professional. They are responsive…read moreand take control of the process.

Excellent!!! Great experience working with this company…read more Finished on schedule on budget great design beautiful pool very Happy Highly recommend them